Compare Freshdesk Contact Center (Formerly Freshcaller) vs RingCentral Contact Center

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Contact Center (Formerly Freshcaller) (170) Get Quote Get Quote	RingCentral Contact Center (50) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More	RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Free Trial available	No free trial
Spotsaas Score	9.1/10	Not Available
User Ratings	4 (13)	3.7 (105)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	7 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Plans	Sprout Get Started Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Show more + Blossom Get Started Includes features of Sprout Plan, plus Number Porting Basic Call Queues Show more + Garden Get Started Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Installed - Mac Mobile - iOS Installed - Windows Mobile - Android Browser Based (Cloud)	Browser Based (Cloud) Installed - Mac Mobile - iOS Installed - Windows Mobile - Android Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 13 reviews)	3.7 (based on 105 reviews)
Rating Distribution	Excellent 88 Very Good 66 Good 12 Poor 4 Terible 0	Excellent 27 Very Good 10 Good 8 Poor 4 Terible 1
Expert's Review generated by AI	Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances ...Read more	RingCentral Contact Center has received positive feedback over the past 12 months, with users praising its user-friendly interface and seamless connectivity features. The ability to make calls ...Read more
Pros and Cons	Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows. Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks. Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media. User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage. Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support. Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.	Seamless integration with other software and platforms like JobDiva, enhancing productivity and accessibility. Easy accessibility and remote functionality, making it convenient for remote work and connectivity. Customizable features, call recording, and various communication options (phone, fax, video, text). Centralized directory for easy access to contacts. Inconsistent call quality, dropouts, and connectivity issues at times. Complex features like call transfers and minor bugs can be challenging to navigate.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Customers

Customers	Travix Blys Pirate Studios	No Customers information available.

Media and Screenshots

Screenshots	7 Screenshots	No screenshots available.
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Nextiva 4.4 Freshsales 4.6 Zendesk Talk 4.3	Dialer360 3.8 uContact 4.9 HoduCC 3.8

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Contact Center (Formerly Freshcaller) offers Free Trial, but RingCentral Contact Center does not.

Freshdesk Contact Center (Formerly Freshcaller) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

RingCentral Contact Center is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk Contact Center (Formerly Freshcaller) begins at $15/User/Month when Billed Yearly, while pricing details for RingCentral Contact Center are unavailable.

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio, Freshdesk, ClickDesk, Desky, Aircall and LeadDesk.

Some top alternatives to RingCentral Contact Center includes Dialer360, uContact, HoduCC, Call Center Studio, Vert-Age Dialer, Dialpad Contact Center, DCDial, Vonage Contact Center and Hello Hunter.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk Contact Center (Formerly Freshcaller) vs RingCentral Contact Center

Freshdesk Contact Center (Formerly Freshcaller)

RingCentral Contact Center

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure