eGain Chat vs Comm100 Live Chat vs ZoomInfo Chat Comparison
eGain Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With eGain Chat, businesses can enhan…
Comm100 Live Chat
Starting at $29 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engag…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Comm100 Live Chat leads on user satisfaction with a 4.5-star rating across 143 reviews.
eGain Chat vs Comm100 Live Chat vs ZoomInfo Chat — at a glance
| Feature | eGain Chat | Comm100 Live Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 2.0 / 5 | 4.5 / 5 | — |
| Reviews | 7 | 143 | — |
| Starting price | Contact for pricing | $29 /User/Month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | — | GDPR | SOC 2 |
| Data residency | Global | Global | US |
Key differences between eGain Chat and Comm100 Live Chat
- Pricing: Comm100 Live Chat starts at $29 /User/Month. eGain Chat pricing is not publicly listed.
- Free trial: Comm100 Live Chat offers a free trial; eGain Chat does not.
- User satisfaction: Comm100 Live Chat scores higher with a 4.5-star average.
- Deployment: eGain Chat supports SaaS/Web/Cloud; Comm100 Live Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare eGain Chat vs Comm100 Live Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-to-large businesses needing AI-powered multi-channel live chat.
- You require AI-driven personalized customer interactions across multiple channels.
- Your team needs advanced engagement tools like video chat and co-browsing.
- Your company size is 51+ employees with flexible workflow configuration needs.
- You are a freelancer or solo entrepreneur with minimal customer interaction.
- You need transparent pricing upfront or a very simple chat solution.
Large Enterprises, Medium Business, Small Business
eGain Chat typically suits Large Enterprises and Medium Business. Comm100 Live Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With ... Read More about eGain Chat | Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can ... Read More about Comm100 Live Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 8.7/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do eGain Chat, Comm100 Live Chat and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eGain Chat, Comm100 Live Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |  |
Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
eGain Chat vs Comm100 Live Chat User Reviews & Rating Comparison
User Ratings | 4.5 (based on 143 reviews) | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is cautious across 15 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate Comm100 Live Chat for its robust multi-channel capabilities and AI features, though some express concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Comm100 Live Chat_customers_0  Comm100 Live Chat_customers_1  Comm100 Live Chat_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eGain Chat or Comm100 Live Chat?
- Comm100 Live Chat edges out the other on user ratings (4.5 vs 2.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eGain Chat and Comm100 Live Chat offer a free trial?
- Comm100 Live Chat offers a free trial. eGain Chat does not.
- What is the starting price of eGain Chat vs Comm100 Live Chat?
- eGain Chat starts at Contact for pricing. Comm100 Live Chat starts at $29 /User/Month.
- What are the top alternatives to eGain Chat?
- Top alternatives to eGain Chat include ZoomInfo Chat, LiveAgent, eGain Mail, Crisp, LiveEngage.
- What are the top alternatives to Comm100 Live Chat?
- Top alternatives to Comm100 Live Chat include ZoomInfo Chat, LiveAgent, CommBox, LiveChat, Crisp.