Which is better, Deskpro or Apptivo?

Apptivo edges out Deskpro based on user ratings across 145 reviews. That said, the best pick depends on your workflow — Deskpro may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Deskpro and Apptivo?

Key differences between Deskpro and Apptivo include pricing (Deskpro starts at $29 vs Apptivo at $8); target audience (Deskpro targets Large Enterprises while Apptivo serves Freelancers / Consultants). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Deskpro and Apptivo offer a Free trial?

Yes, both Deskpro and Apptivo offer a Free Trial.

Who are the typical users of Deskpro?

Deskpro is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Deskpro and Apptivo?

Pricing for Deskpro starts at $29/User/Month, whereas Apptivo starts at $8/User/Month.

What are the best alternatives to Deskpro?

Some top alternatives to Deskpro include Zoho Desk, Apptivo, Freshservice, Freshdesk, Deskero.

What are the best alternatives to Apptivo?

Some top alternatives to Apptivo include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Deskpro vs Apptivo vs Bigin by Zoho CRM Comparison

Last updated: May 19, 2026

Deskpro

2.6(21 reviews)

Starting at $29 /User/Month

Free Trial
Large Enterprises
Medium Business

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro…

View Pricing Read Reviews

Apptivo

4.1(145 reviews)

Starting at $8 /User/Month

Free Trial
Freelancers / Consultants
Large Enterprises

Apptivo is a web-based and mobile app based CRM that allows you to manage all of your contacts, prospects, opportunities, companies and deals in one single place. Apptivo's smart features can be flexibly configured to as…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Apptivo leads on user satisfaction with a 4.1-star rating across 145 reviews.

Deskpro vs Apptivo vs Bigin by Zoho CRM — at a glance

Feature	Deskpro	Apptivo	Bigin by Zoho CRM
Rating	2.6 / 5	4.1 / 5	4.3 / 5
Reviews	21	145	119
Starting price	$29 /User/Month	$8 /User/Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business	Small Business
Category	Help Desk Software	CRM Software	CRM Software
Integrations	1+ apps	—	—
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Business Hours, Online	24/7 (Live rep), Business Hours, Online	Business Hours, Online
Certifications	SOC 2, GDPR	—	—
Data residency	Global	US	Global

Key differences between Deskpro and Apptivo

Pricing: Deskpro starts at $29 /User/Month, while Apptivo starts at $8 /User/Month.
Target audience: Deskpro is built for Large Enterprises and Medium Business, while Apptivo targets Freelancers / Consultants and Large Enterprises.
User satisfaction: Apptivo scores higher with a 4.1-star average.
Deployment: Deskpro supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Apptivo supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare Deskpro vs Apptivo vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Deskpro (4) Talk to an expert Talk to an expert	Apptivo (164) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Deskpro

Best for IT teams needing customizable multi-brand help desk management.

Choose if

You require managing multiple brands or departments from one platform.
Your IT support team needs advanced ticket grouping and custom field features.
You want an integrated knowledge base to reduce repetitive support requests.

Consider alternatives if

You are a very small business with minimal support needs.
You need an out-of-the-box solution with minimal setup and customization.

Apptivo

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

Deskpro typically suits Large Enterprises and Medium Business. Apptivo tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support ... Read More about Deskpro	Apptivo is a web-based and mobile app based CRM that allows you to manage all of your contacts, prospects, opportunities, companies and deals in one single place. Apptivo's smart features ... Read More about Apptivo	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $29 , Billed Yearly	Starts from $8 , Billed Yearly	Starts from $7 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	9.2/10	8.8/10	9.0/10
User Ratings Based on verified Spotsaas reviews	2.6 (21)	4.1 (145)	4.3 (119)
Best Company Size	50-500 employeesMedium Business	—	—
	Get pricing help	Get pricing help	Visit website

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Deskpro

Comprehensive Multi-Brand Support: Deskpro allows businesses to manage multiple brands or departments from a single platform, providing a unified view of all support activities.
Advanced Ticket Management: Features like ticket grouping, custom fields, and detailed reporting enable efficient tracking and management of support requests.
Robust Knowledge Base Integration: The integrated knowledge base helps reduce repetitive inquiries by allowing customers to find answers to common questions, thereby improving support efficiency.

Apptivo

No key benefits available yet.

Bigin by Zoho CRM

No key benefits available yet.

Best fit

Deskpro

50 – 500 Employee
IT Services, Education, Healthcare, Finance, Government
IT Support Specialist, Help Desk Manager, Systems Administrator, Customer Support Lead

Apptivo

No best-fit guidance available yet.

Bigin by Zoho CRM

No best-fit guidance available yet.

Watchouts

Reasons buyers look elsewhere

Deskpro

Some users find Deskpro's interface to be cluttered and overwhelming, especially when managing multiple clients or departments. This can lead to a steeper learning curve and potential inefficiencies.
The mobile application has been reported to have issues such as random sign-outs and difficulty opening tickets, which can hinder support agents who need to manage tickets on the go.
While Deskpro offers customization options, some users have noted that certain features, like triggers, are not easily sortable or intuitive to manage, which can complicate setup and maintenance.

Apptivo

No alternatives guidance available yet.

Bigin by Zoho CRM

No alternatives guidance available yet.

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Deskpro, Apptivo and Bigin by Zoho CRM Compare on Features?

Total Features	16 Features	10 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Deskpro, Apptivo and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$29 , Billed Yearly	$8 , Billed Yearly	$7 , Billed Yearly
Pricing Plans	Team Get Started Cloud or On-Premise Deployment Standard Support Multi-channels: Facebook, Twitter, WhatsApp Show more + Professional Get Started Includes features of Team plan, plus Premium Support 24/5 Multi-Accounts Show more + Enterprise Get Started Includs features of Professional plan, plus Enterprise Support 24/7 Unlimited Multi-Brand Show more +	Lite Get Started 18 Apps 100 Custom Fields Per App 25 Workflows Show more + Premium Get Started 46 Apps 250 Custom Fields Per App 75 Workflows Show more + Ultimate Get Started 57 Apps 350 Custom Fields Per App 150 Workflows Show more + Browse all pricing plans	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	—	✗ No
GDPR	✓ Yes	—
ISO 27001	✗ No	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🌐 Global	🇺🇸 US

Deskpro vs Apptivo User Reviews & Rating Comparison

User Ratings	2.6 (based on 21 reviews)	4.1 (based on 145 reviews)	4.3 (based on 119 reviews)
Rating Distribution	0 1 0 0 3	112 40 5 3 4	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment User sentiment is mixed to negative, with concerns about usability and value despite strong feature sets. What buyers like Multi-brand support Ticket management capabilities Knowledge base integration Common complaints Usability issues Lack of pricing transparency	Buyer sentiment Buyer sentiment is positive across 164 reviews, with strong overall satisfaction. What buyers like Responsive and highly professional customer support team, consistently praised for their patience, knowledge, and availability at all times. Highly customizable software that adapts to varying business needs, offering flexibility and scalability for both small and large enterprises. Comprehensive set of CRM tools, including lead management, sales pipeline tracking, email syncing, and calendar integration, streamlining business operations. Common complaints Overwhelming customization options and features may be complex for new users or non-technical individuals without adequate guidance. Regular updates and changes can be difficult to follow, with insufficient notifications or clear documentation on updates. Occasional sluggishness in the application, such as delays when switching pages or saving data, which can hinder productivity.	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Comprehensive multi-brand and multi-department support from a single platform Advanced ticket management features including ticket grouping and custom fields Robust integrated knowledge base that reduces repetitive support requests Relatively low user rating (2.6 out of 5) indicating possible usability or reliability issues Lack of publicly available pricing information may complicate budgeting	Web and mobile access ensures flexibility for users. Customizable features cater to diverse business needs. User-friendly interface promotes quick adoption. May lack advanced CRM functionalities. Customization can be challenging for some users.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	Bulletin	No Integration information available.	No Integration information available.

List of Customers

Customers	AON Deskpro_customers_0 Deskpro_customers_1	No Customers information available.	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	2 Screenshots	2 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Apptivo 4.1 Freshservice 4.4	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Deskpro or Apptivo?: Apptivo edges out the other on user ratings (4.1 vs 2.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Deskpro and Apptivo offer a free trial?: Yes, both Deskpro and Apptivo offer a free trial.
What is the starting price of Deskpro vs Apptivo?: Deskpro starts at $29 /User/Month. Apptivo starts at $8 /User/Month.
What are the top alternatives to Deskpro?: Top alternatives to Deskpro include Zoho Desk, Apptivo, Freshservice, Freshdesk, Deskero.
What are the top alternatives to Apptivo?: Top alternatives to Apptivo include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Deskpro vs Apptivo vs Bigin by Zoho CRM Comparison

Deskpro

Apptivo

Bigin by Zoho CRM

Deskpro vs Apptivo vs Bigin by Zoho CRM — at a glance

Key differences between Deskpro and Apptivo

Compare Deskpro vs Apptivo vs Bigin by Zoho CRM — and walk away knowing which one fits.

Deskpro

Apptivo

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Where each option fits best

Key strengths

Best fit

Reasons buyers look elsewhere

Software Demo

Demo

Get shortlist help from a software advisor

How do Deskpro, Apptivo and Bigin by Zoho CRM Compare on Features?

Compare Deskpro, Apptivo and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Deskpro vs Apptivo User Reviews & Rating Comparison

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions