Deskpro vs Apptivo vs Bigin by Zoho CRM vs Creatio CRM Comparison
Deskpro
Starting at $29 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro…
Apptivo
Starting at $8 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Apptivo is a modular, cloud-based CRM for small to mid-sized businesses that need contact, lead, and deal management configurable to their specific workflows. Its modular design lets teams activate only the apps they nee…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Creatio CRM
Starting at $40 /user/month
- Large Enterprises
- Medium Business
Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It brings together sales, marketing, c…
Apptivo leads on user satisfaction with a 4.4-star rating across 140 reviews.
Deskpro vs Apptivo vs Bigin by Zoho CRM vs Creatio CRM — at a glance
| Feature | Deskpro | Apptivo | Bigin by Zoho CRM | Creatio CRM |
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| Rating | 4.0 / 5 | 4.4 / 5 | 4.6 / 5 | — |
| Reviews | 16 | 140 | 243 | — |
| Starting price | $29 /User/Month | $8 /User/Month | $7 /User/Month | $40 /user/month |
| Free trial | Yes | Yes | Yes | No |
| Free version | No | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business | Large Enterprises, Medium Business |
| Category | Help Desk Software | CRM Software | CRM Software | CRM Software |
| Integrations | 1+ apps | — | — | 5+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac, Browser Based (Cloud), Mobile - Windows |
| API | Available | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | — | — | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | US | Global | United States, United Kingdom, Australia, European Union |
Key differences between Deskpro and Apptivo
- Pricing: Deskpro starts at $29 /User/Month, while Apptivo starts at $8 /User/Month.
- Target audience: Deskpro is built for Large Enterprises and Medium Business, while Apptivo targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Apptivo scores higher with a 4.4-star average.
- Deployment: Deskpro supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Apptivo supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Deskpro vs Apptivo vs Bigin by Zoho CRM vs Creatio CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Deskpro, Apptivo, Bigin by Zoho CRM vs Creatio CRM: Biggest differences
Start here before you go deeper into features.
Best for IT teams needing customizable multi-brand help desk management.
- You require managing multiple brands or departments from one platform.
- Your IT support team needs advanced ticket grouping and custom field features.
- You want an integrated knowledge base to reduce repetitive support requests.
- You are a very small business with minimal support needs.
- You need an out-of-the-box solution with minimal setup and customization.
Freelancers / Consultants, Large Enterprises, Medium Business
Small Business
Large Enterprises, Medium Business
Deskpro typically suits Large Enterprises and Medium Business. Apptivo tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support ... Read More about Deskpro | Apptivo is a modular, cloud-based CRM for small to mid-sized businesses that need contact, lead, and deal management configurable to their specific workflows. Its modular design lets teams ... Read More about Apptivo | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM | Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It ... Read More about Creatio CRM |
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SpotScoreWhat's this? ↗ | 9.2/10 | 8.8/10 | 9.0/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | 50-500 employeesMedium Business | — | — | 50–10,000+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Comprehensive Multi-Brand Support: Deskpro allows businesses to manage multiple brands or departments from a single platform, providing a unified view of all support activities.
- Advanced Ticket Management: Features like ticket grouping, custom fields, and detailed reporting let you track and manage support requests efficiently.
- Reliable Knowledge Base Integration: The integrated knowledge base reduces repetitive inquiries by letting customers find answers to common questions, improving support efficiency.
No key benefits available yet.
No key benefits available yet.
- Advanced Workflow Automation: Creatio supports end-to-end workflow automation through triggers, rules, approvals, and task orchestration. Repetitive actions such as follow-ups, lead routing, and status updates can run automatically. This reduces manual effort, minimizes errors, and keeps processes following defined standards, improving efficiency across departments.
- AI-Driven Insights and Analytics: Creatio uses AI-driven analytics to surface trends, predict outcomes, and recommend next actions. Teams can monitor performance, forecast revenue, and identify bottlenecks using real-time dashboards. These insights help decision-makers prioritize tasks, improve planning accuracy, and adjust strategies based on actual operational data rather than assumptions.
- Scalable for Growing Organizations: Creatio is designed to support growing teams, complex workflows, and increasing data volumes. Organizations can expand usage across departments, regions, and business units without changing platforms. Its modular structure allows teams to add features, integrations, and automation gradually as operational needs become more advanced.
Best fit
- 50 – 500 Employee
- IT Services, Education, Healthcare, Finance, Government
- IT Support Specialist, Help Desk Manager, Systems Administrator, Customer Support Lead
No best-fit guidance available yet.
No best-fit guidance available yet.
- 50–10,000+ employees
- Banking & Financial Services, Insurance, Telecommunications, Healthcare, Manufacturing, Real Estate, Professional Services, IT Services, Public Sector, Education
- Sales Manager, CRM Manager, Revenue Operations Manager, Marketing Operations Manager, Customer Service Manager, Business Process Manager, Digital Transformation Lead, CIO
Reasons buyers look elsewhere
- Some users find Deskpro's interface to be cluttered and overwhelming, especially when managing multiple clients or departments. This can lead to a steeper learning curve and potential inefficiencies.
- The mobile application has been reported to have issues such as random sign-outs and difficulty opening tickets, which can hinder support agents who need to manage tickets on the go.
- While Deskpro offers customization options, some users have noted that certain features, like triggers, are not easily sortable or intuitive to manage, which can complicate setup and maintenance.
No alternatives guidance available yet.
No alternatives guidance available yet.
- While Creatio has integrations and a marketplace, users who require deep connectivity with certain niche tools or large ecosystems (e.g., extensive third-party apps) may choose alternatives with broader out-of-the-box integrations.
- Creatio’s pricing and feature tiers are structured for mid-sized to larger businesses. Smaller teams or budget-constrained startups may opt for alternatives offering essential CRM capabilities at lower costs without advanced automation overhead.
- Though no-code, Creatio’s workflow builder and extensive features can feel overwhelming without training. Teams with limited CRM experience might gravitate toward platforms with more intuitive interfaces or guided onboarding to reduce ramp-up time.
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How do Deskpro, Apptivo, Bigin by Zoho CRM and Creatio CRM Compare on Features?
Total Features | 16 Features | 10 Features | 10 Features | 78 Features |
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Unique Features | No unique features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Deskpro, Apptivo, Bigin by Zoho CRM and Creatio CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Deskpro, Apptivo, Bigin by Zoho CRM vs Creatio CRM: Other Details
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Get help choosing | Get help choosing |
Deskpro, Apptivo, Bigin by Zoho CRM vs Creatio CRM Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Deskpro vs Apptivo vs Bigin by Zoho CRM User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |||
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Rating Distribution | No reviews available for this product | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment User sentiment is mixed to negative, with concerns about usability and value despite strong feature sets. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 164 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Deskpro, Apptivo, Bigin by Zoho CRM and Creatio CRM Customers
Customers |  AON  Deskpro_customers_0  Deskpro_customers_1 | No Customers information available. |  Antech Microsystem Pvt.Ltd  Investacc  Hire |  Nasdaq  Colgate-Palmolive  ENT Credit Union |
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Media and Screenshots
Screenshots |  2 Screenshots |  2 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives to Deskpro, Apptivo, Bigin by Zoho CRM, Creatio CRM
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Deskpro or Apptivo?
- Apptivo edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Deskpro and Apptivo offer a free trial?
- Yes, both Deskpro and Apptivo offer a free trial.
- What is the starting price of Deskpro vs Apptivo?
- Deskpro starts at $29 /User/Month. Apptivo starts at $8 /User/Month.
- What are the top alternatives to Deskpro?
- Top alternatives to Deskpro include Zoho Desk, Apptivo, Freshservice, Freshdesk, Deskero.
- What are the top alternatives to Apptivo?
- Top alternatives to Apptivo include Bigin by Zoho CRM, Creatio CRM, ClickUp, Zoho CRM, Freshsales.