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Commence CRM vs Bigin by Zoho CRM Comparison

Last updated:

Commence CRM

4.5(46 reviews)

Starting at $10 /User/Month

  • Small Business

Commence CRM is a customizable CRM for small to mid-sized businesses that need offline access and deep Microsoft Outlook integration without relying on a cloud-only platform. Teams can modify fields, workflows, and dashb…

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

Bigin by Zoho CRM leads on user satisfaction with a 4.6-star rating across 294 reviews.

Commence CRM vs Bigin by Zoho CRM — at a glance

FeatureCommence CRMBigin by Zoho CRM
Rating4.5 / 54.6 / 5
Reviews46294
Starting price$10 /User/Month$7 /User/Month
Free trial No Yes
Free version No No
Best forSmall BusinessSmall Business
CategoryCRM SoftwareCRM Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailable
Support modes24/7 (Live rep), OnlineBusiness Hours, Online
Certifications
Data residencyUSGlobal

Key differences between Commence CRM and Bigin by Zoho CRM

  • Pricing: Commence CRM starts at $10 /User/Month, while Bigin by Zoho CRM starts at $7 /User/Month.
  • Free trial: Bigin by Zoho CRM offers a free trial; Commence CRM does not.
  • User satisfaction: Bigin by Zoho CRM scores higher with a 4.6-star average.
  • Deployment: Commence CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Commence CRM vs Bigin by Zoho CRM — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Commence CRM - CRM Software
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Biggest differences

Start here before you go deeper into features.

Commence CRM

Best for

Small Business

Bigin by Zoho CRM

Best for

Small Business

Commence CRM typically suits Small Business. Bigin by Zoho CRM tends to fit Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Commence CRM is a customizable CRM for small to mid-sized businesses that need offline access and deep Microsoft Outlook integration without relying on a cloud-only platform. Teams can ... Read More about Commence CRM

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $10
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

8.6/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.5

(46)

4.57

(294)
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Software Demo

Demo

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How do Commence CRM and Bigin by Zoho CRM Compare on Features?

Total Features

9 Features

10 Features

Unique Features

No unique features

No unique features

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Compare Commence CRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $10
      • $7 , Billed Yearly

      Pricing Plans

      • Not Available
      • Free

        • Single Pipeline

        • 500 Records

        • Instant Workflows (3)

        Show more +

      • Express

        • Includes features of Free plan, plus

        • Team Pipelines (3)

        • 50,000 Records

        Show more +

      • Premier

        • Includes features of Express Edition plan. plus

        • Team Pipelines (5)

        • 100,000 Records

        Show more +

      Pricing Page

      Commence CRM pricing
      Bigin by Zoho CRM pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No
      ✗ No

      Data Residency

      🇺🇸 US
      🌐 Global

      Commence CRM User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      7

      3

      0

      0

      0

      204

      66

      7

      1

      1

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is very strong across 10 reviews, with consistently positive feedback.

      What buyers like

      • Customizable to specific business processes without requiring costly IT or third-party services.
      • Non-technical users and new employees can adopt it quickly.
      • Works online and offline with synchronization that ensures uninterrupted data access.

      Common complaints

      • Desktop interface is visually outdated.
      • Database sync is slow and glitchy for larger systems.
      • Limited external database connectivity requires manual workarounds for large-scale data updates.

      Buyer sentiment

      Buyer sentiment is very strong across 279 reviews, with consistently positive feedback.

      What buyers like

      • Simple design with a short learning curve — accessible for non-technical users.
      • Pricing targets startups and small businesses with core CRM features at low cost.
      • Pipeline management and workflow automation reduce manual steps in sales processes.

      Common complaints

      • Limited integrations with social media apps and LinkedIn or Facebook ad platforms.
      • Lacks advanced features needed by larger enterprises or complex workflows.
      • Customer support availability is inconsistent, affecting issue resolution during critical moments.

      Pros and Cons

      • The intuitive interface reduces the learning curve for new users.

      • Integration of knowledge base enhances customer support efficiency.

      • Task management features help teams stay organized.

      • May lack some advanced CRM functionalities.

      • Not designed for large-scale enterprises.

      • Real-time updates keep teams informed.

      • Integration with email and calendar enhances productivity.

      • User-friendly interface simplifies navigation.

      • Customization options may not meet all needs.

      • New users may find the interface complex.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Used Commence CRM or Bigin by Zoho CRM? Tell buyers what actually differs.

      List of Customers

      Customers

      Wells Fargo

      Wells Fargo

      Hp

      Hp

      Novartis

      Novartis

      Antech Microsystem Pvt.Ltd

      Antech Microsystem Pvt.Ltd

      Investacc

      Investacc

      Hire

      Hire

      Media and Screenshots

      Screenshots

      Sales and Opportunity Management screenshot

      1 Screenshots

      Bigin by Zoho CRM screenshot

      1 Screenshots

      Videos

      video-0

      2 Videos

      video-0

      2 Videos

      Top Alternatives to Commence CRM and Bigin by Zoho CRM in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Commence CRM or Bigin by Zoho CRM?
      Bigin by Zoho CRM edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Commence CRM and Bigin by Zoho CRM offer a free trial?
      Bigin by Zoho CRM offers a free trial. Commence CRM does not.
      What is the starting price of Commence CRM vs Bigin by Zoho CRM?
      Commence CRM starts at $10 /User/Month. Bigin by Zoho CRM starts at $7 /User/Month.
      What are the top alternatives to Commence CRM?
      Top alternatives to Commence CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce, Thryv.
      What are the top alternatives to Bigin by Zoho CRM?
      Top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.