CloudApp vs Truly vs Nextiva Comparison
CloudApp
Starting at $8 /User/Month
- Free Trial
- Individuals
- Large Enterprises
The asynchronous messaging, lightweight file sharing, customizable embedding, and sharing options of CloudApp make it the go-to choice for any team's communication needs. CloudApp enhances internal collaboration by provi…
Truly
Starting at $55 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time app…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
CloudApp leads on user satisfaction with a 4.7-star rating across 381 reviews.
CloudApp vs Truly vs Nextiva — at a glance
| Feature | CloudApp | Truly | Nextiva |
|---|---|---|---|
| Rating | 4.7 / 5 | 4.5 / 5 | 4.6 / 5 |
| Reviews | 381 | 140 | 5,433 |
| Starting price | $8 /User/Month | $55 /User/Month | $18.95 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Sales Enablement Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between CloudApp and Truly
- Pricing: CloudApp starts at $8 /User/Month, while Truly starts at $55 /User/Month.
- Target audience: CloudApp is built for Individuals and Large Enterprises, while Truly targets Large Enterprises and Medium Business.
- User satisfaction: CloudApp scores higher with a 4.7-star average.
- Deployment: CloudApp supports SaaS/Web/Cloud, Mobile - iOS, Installed - Windows, Installed - Mac; Truly supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare CloudApp vs Truly vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Sales Enablement Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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CloudApp, Truly vs Nextiva: Biggest differences
Start here before you go deeper into features.
Best for quick, easy visual communication and sharing in mid-sized to large teams.
- You need fast creation and sharing of annotated screenshots, videos, and GIFs to save time.
- Your team values seamless integration with tools like Slack, Trello, and Asana for streamlined workflows.
- You want a simple, intuitive interface with keyboard shortcuts and automatic link generation for easy collaboration.
- Your team requires highly stable, bug-free video recording without occasional crashes or upload failures.
- You depend heavily on mobile app performance, especially on tablets like iPads, where lag is common.
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
CloudApp: Best for quick, easy visual communication and sharing in mid-sized to large teams. Truly: Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
Description | The asynchronous messaging, lightweight file sharing, customizable embedding, and sharing options of CloudApp make it the go-to choice for any team's communication needs. CloudApp enhances ... Read More about CloudApp | Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More about Truly | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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SpotScoreWhat's this? ↗ | 9.8/10 | 8.9/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesLarge Enterprises | 50-500 employeesMedium Business | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Simplified Communication: With CloudApp, teams can easily share visual content like screenshots and GIFs, reducing the need for lengthy emails. Visual communication improves clarity and reduces misunderstandings.
- Increased Productivity: Cut down on the time spent explaining concepts. CloudApp's instant capture features let you and your team save time while keeping everyone aligned and informed.
- Versatile Integration: CloudApp integrates smoothly with popular tools like Slack, Trello, and Asana. This means you can improve your existing workflows without switching platforms, keeping your team focused and productive.
- Smooth Collaboration: It builds a collaborative environment that lets teams communicate effectively. As a manager, you'll appreciate how it simplifies workflows, keeping everyone informed and reducing email overload.
- Improved Productivity: Truly's intuitive interface helps your team focus on what matters most. Administrators complete tasks faster because the software reduces distractions and automates routine processes.
- Data-Driven Insights: Truly equips executives with real-time analytics and reporting features. You can make informed decisions based on actionable insights, helping your organization stay ahead of the competition.
- Streamlined Communication: With Nextiva's intuitive platform, your team can easily collaborate across multiple channels—voice, video, and chat—keeping everyone connected regardless of location. Your employees can communicate smoothly, boosting productivity.
- Advanced Analytics: Nextiva provides reliable analytics tools that let you gain insights into call metrics and customer interactions. Using this data, you can make informed decisions that improve your customer service experience and overall business performance.
- Scalability at Its Best: Whether you're a small startup or a large enterprise, Nextiva scales with your business growth. As you expand, adding new users and features is straightforward, so your communication needs stay covered.
Best fit
- 50-500 employees.
- CloudApp is ideal for industries such as Martech, SaaS, Consulting, Customer Support, and Sales Automation. Typical users include Sales Managers, Account Executives, Customer Support Representatives, Marketing Coordinators, and Product Managers.
- 50-500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Users may seek alternatives to CloudApp due to pricing concerns, especially if they find that the subscription model does not align with their budget or usage frequency for visual communication tools.
- Some individuals or teams might require more advanced editing features or integrations with other software, leading them to explore options that offer enhanced functionality tailored to their workflow needs.
- Users could be looking for improved performance or reliability, particularly if they experience frequent downtime or slow upload speeds with CloudApp, prompting a search for a more stable solution.
- Lacks flavor variety — consumers seeking niche options like botanical blends or regional craft seltzers often switch brands
- Price-sensitive buyers choose competitors offering comparable quality at 15-20% lower cost per unit
- Demands lower sugar content or specific certifications (organic, non-GMO) that Truly doesn't provide
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |  Truly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do CloudApp, Truly and Nextiva Compare on Features?
Total Features | 9 Features | 10 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare CloudApp, Truly and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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CloudApp, Truly vs Nextiva: Other Details
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Get help choosing | Get help choosing |
CloudApp, Truly vs Nextiva Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | — | — |
Data Residency | 🌐 Global | 🌐 Global |
CloudApp vs Truly User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use and productivity gains, tempered by concerns over occasional bugs and mobile app performance. What buyers like
Common complaints
| Buyer sentiment Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
CloudApp, Truly and Nextiva Customers
Customers |  Uber  Salesforce | Uber  wework  Wix | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  4 Videos | No videos available. |
Alternatives to CloudApp, Truly, Nextiva
Alternatives |
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Related Blogs and Articles for Call Center Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CloudApp or Truly?
- CloudApp edges out the other on user ratings (4.7 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CloudApp and Truly offer a free trial?
- Yes, both CloudApp and Truly offer a free trial.
- What is the starting price of CloudApp vs Truly?
- CloudApp starts at $8 /User/Month. Truly starts at $55 /User/Month.
- What are the top alternatives to CloudApp?
- Top alternatives to CloudApp include Scribe, FireShot, Snapup, RecordScreen.io, Snagit.
- What are the top alternatives to Truly?
- Top alternatives to Truly include Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio.