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Chatdesk Teams vs Pure Chat vs ZoomInfo Chat Comparison

Last updated:

Chatdesk Teams

Starting at $99 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Chatdesk Teams is a comprehensive chat support platform from Superfans. Its machine learning algorithms analyse previous support messages for better customer experience and to cultivate an ever-evolving and on-brand know…

Pure Chat

4.3(195 reviews)

Starting at $39 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easi…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Pure Chat leads on user satisfaction with a 4.3-star rating across 195 reviews.

Chatdesk Teams vs Pure Chat vs ZoomInfo Chat — at a glance

FeatureChatdesk TeamsPure ChatZoomInfo Chat
Rating4.3 / 5
Reviews195
Starting price$99 /Month$39 /User/MonthContact for pricing
Free trial Yes Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, OnlineOnlineBusiness Hours, Online
CertificationsGDPRSOC 2
Data residencyUSUSUS

Key differences between Chatdesk Teams and Pure Chat

  • Pricing: Chatdesk Teams starts at $99 /Month, while Pure Chat starts at $39 /User/Month.
  • Deployment: Chatdesk Teams supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Pure Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Chatdesk Teams vs Pure Chat vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Chatdesk Teams - Live Chat Software
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Pure Chat - Live Chat Software
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Chatdesk Teams, Pure Chat vs ZoomInfo Chat: Biggest differences

Start here before you go deeper into features.

Chatdesk Teams

Best for

Large Enterprises, Medium Business, Small Business

Pure Chat

Best for

Large Enterprises, Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Chatdesk Teams typically suits Large Enterprises and Medium Business. Pure Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Chatdesk Teams is a comprehensive chat support platform from Superfans. Its machine learning algorithms analyse previous support messages for better customer experience and to cultivate an ... Read More about Chatdesk Teams

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is ... Read More about Pure Chat

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $99
  • Starts from $39 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available
  • No free trial

SpotScore

What's this? ↗

7.5/10

9.0/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

4.33

(195)
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Chatdesk Teams has not given any software demo yet

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How do Chatdesk Teams, Pure Chat and ZoomInfo Chat Compare on Features?

Total Features

1 Features

7 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Chatdesk Teams, Pure Chat and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $99
        • $39 , Billed Yearly
        • Not Available

        Pricing Plans

        • Not Available
        • Growth

          • Max Websites: 1

          • Users/Operators Included: 4

          • SMS Notifcations: 100

          Show more +

        • Pro

          • $8 per Month billed Yearly

          • $10 per Month billed Monthly

          • Includes features of the Growth plan, plus

          Show more +

        • Not Available

        Pricing Page

        Chatdesk Teams pricing
        Pure Chat pricing
        ZoomInfo Chat pricing

        Chatdesk Teams, Pure Chat vs ZoomInfo Chat: Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Chatdesk Teams, Pure Chat vs ZoomInfo Chat Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🇺🇸 US
        🇺🇸 US

        Chatdesk Teams vs Pure Chat User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        No reviews available for the product

        Rating Distribution

        No reviews available for this product

        128

        78

        14

        1

        4

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        What buyers like

        • Machine learning optimization
        • Multi-platform integration
        • Brand voice consistency

        Common complaints

        • Complex setup process
        • Requires ongoing training
        • Limited customization options

        Buyer sentiment

        Buyer sentiment is positive across 225 reviews, with strong overall satisfaction.

        What buyers like

        • Integrates with Zoho, MailChimp, and HubSpot.
        • Customizable widgets provide detailed customer interaction history.
        • Customizable settings and fair pricing.

        Common complaints

        • Lack of Desktop App can lead to tab management issues and increased browser tabs.
        • Inactivity logout feature can disrupt continuous monitoring and prompt response.
        • Unresponsiveness of support team can be a hindrance during troubleshooting, requiring persistent follow-ups.

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Machine learning improves response accuracy over time.

        • Integrates with popular social media platforms for broader reach.

        • Ensures brand voice consistency across all communications.

        • Setup can be time-consuming and complex.

        • Ongoing training is necessary for optimal performance.

        • Scalable solution grows with your business

        • Personalization options enhance user experience

        • Unlimited chats and operators provide flexibility

        • Free version has limited features

        • User interface may be complex for some

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used Chatdesk Teams, Pure Chat, or ZoomInfo Chat? Tell buyers what actually differs.

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Chatdesk Teams, Pure Chat and ZoomInfo Chat Customers

        Customers

        Andie

        Andie

        Whistle

        Whistle

        Prose

        Prose

        No Customers information available.

        No Customers information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        Available to chat

        1 Screenshots

        Videos

        No videos available.

        video-0

        2 Videos

        Alternatives to Chatdesk Teams, Pure Chat, ZoomInfo Chat

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Chatdesk Teams or Pure Chat?
        Pure Chat edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Chatdesk Teams and Pure Chat offer a free trial?
        Yes, both Chatdesk Teams and Pure Chat offer a free trial.
        What is the starting price of Chatdesk Teams vs Pure Chat?
        Chatdesk Teams starts at $99 /Month. Pure Chat starts at $39 /User/Month.
        What are the top alternatives to Chatdesk Teams?
        Top alternatives to Chatdesk Teams include ZoomInfo Chat, HappyFox Chat, Helpwise, Pure Chat, Freshdesk Messaging (Formerly Freshchat).
        What are the top alternatives to Pure Chat?
        Top alternatives to Pure Chat include ZoomInfo Chat, HappyFox Chat, Chaport, Chatra, Subiz.