BMC Helix ITSM vs HR365 Helpdesk - Which Service Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	BMC Helix ITSM (278) Get Quote Get Quote	HR365 Helpdesk (20) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More	HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More
Entry Level Pricing	Not Available	Starts from $49
Free Trial Availability	Free Trial available	Get Free Trial
User Ratings	3.8 (856)	2.2 (2)
	Get Quote	Get Quote

Software Demo

Demo		HR365 Helpdesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

What Do BMC Helix ITSM and HR365 Helpdesk Cost?

Pricing Option
Starting From	Not Available	$49
Pricing Plans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

BMC Helix ITSM User Reviews & Rating Comparison

User Ratings	3.8 (based on 856 reviews)	2.2 (based on 2 reviews)
Rating Distribution	Excellent 93 Very Good 117 Good 34 Poor 18 Terible 16	Excellent 20 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Helpdesk 365 has garnered high praise in the past 12 months, and it's not surprising given its impressive array of features. Users appreciate its versatility, with multiple roles catering to all ...Read more
Pros and Cons	Pros and Cons of BMC Helix ITSM	Pros and Cons of HR365 Helpdesk Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily. Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless. Simplifies communication through focused ticketing and email features, enhancing customer support. User-friendly interface and ease of raising tickets with timely resolutions, leading to widespread adoption by organizations. Newcomers may find the richness of features and customizations overwhelming without adequate support. Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	KPMG Apollo Bank SIEMENS

Media and Screenshots

Screenshots	No screenshots available.	5 Screenshots
Videos	4 Videos	No videos available.

Top Alternatives to BMC Helix ITSM and HR365 Helpdesk in 2025

Alternatives	Freshservice 4.4 EV Service Manager 3.9 ManageEngine ServiceDesk Plus 4.2	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both BMC Helix ITSM and HR365 Helpdesk offer a Free Trial.

BMC Helix ITSM is designed for Large Enterprises, Medium Business and Small Business.

HR365 Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

The starting price of HR365 Helpdesk begins at $49/Month, while pricing details for BMC Helix ITSM are unavailable.

Some top alternatives to BMC Helix ITSM includes Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk and ServiceNow Customer Service Management.

Some top alternatives to HR365 Helpdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Spiceworks Help Desk, Help Desk Premier, DeskXpand, TechExcel ServiceWise and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

BMC Helix ITSM vs HR365 Helpdesk - Which Service Desk Software Platform Is Better in July 2025?

BMC Helix ITSM

HR365 Helpdesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Software Demo

Demo

What Do BMC Helix ITSM and HR365 Helpdesk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

BMC Helix ITSM User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of BMC Helix ITSM

Pros and Cons of HR365 Helpdesk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to BMC Helix ITSM and HR365 Helpdesk in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure