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Compare BMC Helix ITSM vs HR365 Helpdesk

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Overview

Description

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More

HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $49
Free Trial Availability
  • Free Trial available
User Ratings

2.2

(2)
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Software Demo

Demo

HR365 Helpdesk has not given any software demo yet

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Pricing

Pricing Option
      Starting From
      • Not Available
      • $49
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      93

      Very Good

      117

      Good

      34

      Poor

      18

      Terible

      16

      Excellent

      20

      Very Good

      0

      Good

      0

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      Helpdesk 365 has garnered high praise in the past 12 months, and it's not surprising given its impressive array of features. Users appreciate its versatility, with multiple roles catering to all ...Read more

      Pros and Cons
      • Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.

      • Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless.

      • Simplifies communication through focused ticketing and email features, enhancing customer support.

      • User-friendly interface and ease of raising tickets with timely resolutions, leading to widespread adoption by organizations.

      • Newcomers may find the richness of features and customizations overwhelming without adequate support.

      • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers

      No Customers information available.

      KPMG

      KPMG

      Apollo Bank

      Apollo Bank

      SIEMENS

      SIEMENS

      Media and Screenshots

      Screenshots

      No screenshots available.

      Helpdesk Focus

      5 Screenshots

      Videos
      video-0

      4 Videos

      No videos available.

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both BMC Helix ITSM and HR365 Helpdesk offer a Free Trial.

      BMC Helix ITSM is designed for Large Enterprises, Medium Business and Small Business.

      HR365 Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of HR365 Helpdesk begins at $49/Month, while pricing details for BMC Helix ITSM are unavailable.

      Some top alternatives to BMC Helix ITSM includes Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk and ServiceNow Customer Service Management.

      Some top alternatives to HR365 Helpdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Spiceworks Help Desk, Help Desk Premier, DeskXpand, TechExcel ServiceWise and Scopedesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].