BigPanda vs Freshservice Comparison
BigPanda
Starting at Contact for pricing
- Large Enterprises
- Medium Business
BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace viol…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.
BigPanda vs Freshservice — at a glance
| Feature | BigPanda | Freshservice |
|---|---|---|
| Rating | 4.0 / 5 | 4.4 / 5 |
| Reviews | 90 | 1,491 |
| Starting price | Contact for pricing | $19 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Incident Management Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between BigPanda and Freshservice
- Pricing: Freshservice starts at $19 /User/Month. BigPanda pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; BigPanda does not.
- Target audience: BigPanda is built for Large Enterprises and Medium Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Freshservice scores higher with a 4.4-star average.
- Deployment: BigPanda supports SaaS/Web/Cloud; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
BigPanda vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing fast, collaborative critical incident management.
- You require strong alert correlation to quickly identify root causes.
- Your teams need a unified platform for cross-team incident escalation.
- You are a medium or large enterprise with flexible, configurable workflows.
- You need extensive report customization and calendar integrations.
- You want a simple, out-of-the-box solution with minimal learning curve.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
BigPanda: Best for IT teams needing fast, collaborative critical incident management. Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure.
Description | BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. ... Read More about BigPanda | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.5/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do BigPanda and Freshservice Compare on Features?
Total Features | 6 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare BigPanda and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
BigPanda User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights BigPanda's effective alert correlation and incident management, though some users note areas for improvement in customization and usability. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Rise Broadband  TiVo  Autodesk |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots |  3 Screenshots |  7 Screenshots |
|---|---|---|
Videos |  3 Videos |  4 Videos |
Top Alternatives to BigPanda and Freshservice in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, BigPanda or Freshservice?
- Freshservice edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do BigPanda and Freshservice offer a free trial?
- Freshservice offers a free trial. BigPanda does not.
- What is the starting price of BigPanda vs Freshservice?
- BigPanda starts at Contact for pricing. Freshservice starts at $19 /User/Month.
- What are the top alternatives to BigPanda?
- Top alternatives to BigPanda include Freshservice, PagerDuty, Opsgenie, Moogsoft, AlertOps.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.