Avaya Aura vs LiveVox Comparison
Avaya Aura
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…
LiveVox
Starting at Contact for pricing
- Large Enterprises
- Medium Business
LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates adv…
LiveVox leads on user satisfaction with a 4.4-star rating across 54 reviews.
Avaya Aura vs LiveVox — at a glance
| Feature | Avaya Aura | LiveVox |
|---|---|---|
| Rating | 4.1 / 5 | 4.4 / 5 |
| Reviews | 79 | 54 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - iOS |
| API | — | — |
| Support modes | Online | Online |
| Certifications | — | SOC 2 |
| Data residency | — | Global |
Key differences between Avaya Aura and LiveVox
- User satisfaction: LiveVox scores higher with a 4.4-star average.
- Deployment: Avaya Aura supports SaaS/Web/Cloud; LiveVox supports SaaS/Web/Cloud, Mobile - iOS.
Avaya Aura vs LiveVox — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Avaya Aura typically suits Large Enterprises and Medium Business. LiveVox tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura | LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our ... Read More about LiveVox |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Avaya Aura and LiveVox Compare on Features?
Total Features | 5 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Avaya Aura and LiveVox on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
Data Residency | — | 🌐 Global |
Avaya Aura User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 74 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Paypal  Patelco  BECU |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
|---|---|---|
Videos |  2 Videos |  3 Videos |
Top Alternatives to Avaya Aura and LiveVox in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Avaya Aura or LiveVox?
- LiveVox edges out the other on user ratings (4.4 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Avaya Aura and LiveVox offer a free trial?
- Neither Avaya Aura nor LiveVox currently lists a free trial.
- What is the starting price of Avaya Aura vs LiveVox?
- Avaya Aura starts at Contact for pricing. LiveVox starts at Contact for pricing.
- What are the top alternatives to Avaya Aura?
- Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.
- What are the top alternatives to LiveVox?
- Top alternatives to LiveVox include Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center, VCC Live.