LiveVox Reviews in July 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 1-10 out of 74
AU
Anonymous User
11/06/23
"Scalable Reliable and Effective"
What do you like best about LiveVox? Right now its almost fully automated and very little human interaction to build and launch jobs daily. We are always on the latest version, with constant improvements and advancments.
SM
Shantay M
06/14/23
"The one stop shop to get all of your analytics needs done"
What do you like best about LiveVox? I like that you can go in and create anything you are thinking of getting a report on. It's like Livevox is ten steps ahead of you. I do want to thank Brandon Kinlein and Aaron Easley for their time and patience in getting us familiar with the system
JG
Jeff G
12/20/22
"Excellent Product and Service"
What do you like best about LiveVox? The LiveVox platform is both cutting-edge and easy to use. They've integrated all communication channels into one platform, allowing our business to service our consumers through any channel they prefer.
SH
siraj h
09/12/22
"GOOD"
What do you like best about LiveVox? Its features and its flexibility to make changes on real time basisS What do you dislike about LiveVox?
MG
Michael G
06/09/22
"Intermediate/ Advanced Excel Users Will Appreciate"
What do you like best about LiveVox? The methodology is similar to Microsoft Excel. What do you dislike about LiveVox?
AU
Anonymous User
05/04/22
"Overall Supportive, timeliness of completing requests can be improved"
What do you like best about LiveVox? The staff is polite and overall insightful. The product is somewhat customizable. What do you dislike about LiveVox?
TN
Thomas N
05/04/22
"LiveVox long time User/Admin/Advocate"
What do you like best about LiveVox? Client Service has been getting better and better each year. In addition to improving their service, they've gotten better at listening to their user's ideas for new releases and enhancements.
AV
Anand V
05/04/22
"Top listed Contact Center Solution - LiveVox"
What do you like best about LiveVox? LiveVox is the only platform in today's market, which provides state-of-art Telephony solutions with the best Omni Channels to transform your old-style Contact Center to the latest and provide world-class services to your client and customers
AU
Anonymous User
05/03/22
"LiveVox contains a comprehensive suite of tools for call centers and top notch customer support."
What do you like best about LiveVox? Responsiveness to issues and great communication from customer service. The system provides us with all the tools we need to run successful campaigns and restrict calling to meet complex regulations.
AU
Anonymous User
05/03/22
"Easy to use platform with superior product and customer service support!"
What do you like best about LiveVox? The LiveVox interface is one of the most simple I have experienced in my years of using dialer equipment. Their account support is a step above the rest!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].