LiveVox Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Add to compare
LiveVox offers custom pricing plan
Paypal
Patelco
BECU
Commerce Bank
JAMES ALLENTrusted by many companies including Paypal
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is LiveVox?
LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates advanced Omnichannel communication, WFO & CRM capacities to reduce compliance risks. Experience the next generation of call center and contact software with LiveVox.
Pricing
LiveVox offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
LiveVox Software Demo
LiveVox was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LiveVox
- Team types
- Large Enterprises, Medium Business
Why teams choose LiveVox
Supports high interaction volumes
Strong compliance features
Comprehensive omnichannel support
Is LiveVox right for you?
What buyers should know before shortlisting LiveVox
LiveVox stands out as a top-tier contact center solution, offering a seamless and efficient experience for users. Users appreciate the platform's continual updates and advancements, providing cutting-edge features while maintaining ease of use.
The ability to customize reports and workflows effortlessly is a standout feature, enabling users to stay ahead of their analytics needs. LiveVox's omnichannel capabilities and state-of-the-art telephony solutions allow for flexibility in customer interactions.
While some users appreciate the simplicity of the interface, advanced users may find it geared more towards intermediate levels. Additionally, there are minor concerns about the timeliness of support responses.
However, LiveVox's commendable customer service and adaptability make it a favorite among many, especially for its outstanding outbound capabilities and compliance features. Its dedication to improving and listening to user feedback showcases a commitment to delivering quality service.
Overall, LiveVox emerges as a top choice for businesses seeking a reliable and scalable contact center solution.
LiveVox pros and cons
- LiveVox pros
Supports high interaction volumes
Strong compliance features
Comprehensive omnichannel support
- LiveVox cons
May be complex for new users
Training may be necessary
Ready to try it?
Get started with LiveVox
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare LiveVox side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of LiveVox?
LiveVox uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
LiveVox reviews and ratings
What buyers like
- LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.
- The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.
- LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.
Common complaints
- Some users find the platform somewhat customizable but require more timeliness and support for completing requests.
- Limited marketplace selection may restrict access to advanced functionalities for some users.
What users are saying
AU
Anonymous User
11/06/23
"Scalable Reliable and Effective"
What do you like best about LiveVox? Right now its almost fully automated and very little human interaction to build and launch jobs daily. We are ...
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SM
Shantay M
06/14/23
"The one stop shop to get all of your analytics needs done"
What do you like best about LiveVox? I like that you can go in and create anything you are thinking of getting a report on. It's like Livevox is ten ...
Read more
JG
Jeff G
12/20/22
"Excellent Product and Service"
What do you like best about LiveVox? The LiveVox platform is both cutting-edge and easy to use. They've integrated all communication channels into one ...
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SH
siraj h
09/12/22
"GOOD"
What do you like best about LiveVox? Its features and its flexibility to make changes on real time basisS What do you dislike about LiveVox?
MG
Michael G
06/09/22
"Intermediate/ Advanced Excel Users Will Appreciate"
What do you like best about LiveVox? The methodology is similar to Microsoft Excel. What do you dislike about LiveVox?
TN
Thomas N
05/04/22
"LiveVox long time User/Admin/Advocate"
What do you like best about LiveVox? Client Service has been getting better and better each year. In addition to improving their service, they've ...
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LiveVox security and data handling
Key compliance certifications and security features for IT and security teams evaluating LiveVox.
Certifications
Developer & data
Alternatives to LiveVox
LiveVox Customers
Paypal
Patelco
BECU
Commerce Bank
JAMES ALLEN
Just Salad
LiveVox Support Options
Frequently Asked Questions About LiveVox
Common questions buyers ask before choosing LiveVox.
Buyers commonly note the following limitations of LiveVox: May be complex for new users; Training may be necessary; Higher pricing for smaller businesses.
Some top alternatives to LiveVox includes Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center and Focus Contact Center.
LiveVox offers Quotation Based pricing model
The starting price is not disclosed by LiveVox. You can visit LiveVox pricing page to get the latest pricing.
Ready to try it?
Get started with LiveVox
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].