LiveVox Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Add to compare
LiveVox offers custom pricing plan
Paypal
Patelco
BECU
Commerce Bank
JAMES ALLENTrusted by teams including Paypal
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is LiveVox?
LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates advanced Omnichannel communication, WFO & CRM capacities to reduce compliance risks. Experience the next generation of call center and contact software with LiveVox.
Pricing
LiveVox offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
LiveVox Software Demo
LiveVox was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LiveVox
- Team types
- Large Enterprises, Medium Business
Why teams choose LiveVox
Supports high interaction volumes
Strong compliance features
Comprehensive omnichannel support
Is LiveVox right for you?
What buyers should know before shortlisting LiveVox
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work.
Telephony performance is reliable, and the compliance tooling (call recording, consent management) is solid for regulated industries. The interface is straightforward but limited for power users who need advanced customization.
Support response times can lag during peak periods, so factor in longer wait times for urgent issues. Verify in a demo that the reporting builder matches your analytics requirements—some teams find the default templates insufficient and need to invest time in custom setup.
Check integration capabilities with your existing CRM or workforce management system before committing, as some connectors require additional configuration. LiveVox works well for mid-market contact centers running outbound campaigns or customer service operations where compliance and call quality matter.
It's less suitable if you need deep AI-driven analytics or highly specialized routing logic out of the box.
LiveVox pros and cons
- LiveVox pros
Supports high interaction volumes
Strong compliance features
Comprehensive omnichannel support
- LiveVox cons
May be complex for new users
Training may be necessary
Ready to try it?
Get started with LiveVox
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare LiveVox side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of LiveVox?
LiveVox uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
LiveVox Pricing Plans
Weighing your options?
Not sure if LiveVox fits your budget?
LiveVox reviews and ratings
What buyers like
- Almost fully automated with daily job builds and ongoing platform improvements.
- Integrates all communication channels in one platform.
- Offers omni-channel telephony for contact center operations.
Common complaints
- Some users need faster support turnaround for completing custom requests.
- Limited marketplace selection restricts access to advanced integrations.
What users are saying
AU
Anonymous User
11/06/23
"Scalable Reliable and Effective"
What do you like best about LiveVox? Right now its almost fully automated and very little human interaction to build and launch jobs daily. We are ...
Read more
SM
Shantay M
06/14/23
"The one stop shop to get all of your analytics needs done"
What do you like best about LiveVox? I like that you can go in and create anything you are thinking of getting a report on. It's like Livevox is ten ...
Read more
JG
Jeff G
12/20/22
"Excellent Product and Service"
What do you like best about LiveVox? The LiveVox platform is both cutting-edge and easy to use. They've integrated all communication channels into one ...
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SH
siraj h
09/12/22
"GOOD"
What do you like best about LiveVox? Its features and its flexibility to make changes on real time basisS What do you dislike about LiveVox?
MG
Michael G
06/09/22
"Intermediate/ Advanced Excel Users Will Appreciate"
What do you like best about LiveVox? The methodology is similar to Microsoft Excel. What do you dislike about LiveVox?
TN
Thomas N
05/04/22
"LiveVox long time User/Admin/Advocate"
What do you like best about LiveVox? Client Service has been getting better and better each year. In addition to improving their service, they've ...
Read more
- See if LiveVox fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of LiveVox?
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
A contact database allows a business to more efficiently manage and coordinate information about its clients, customers, and other contacts.…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
LiveVox security and data handling
Key compliance certifications and security features for IT and security teams evaluating LiveVox.
Certifications
Developer & data
Alternatives to LiveVox
LiveVox Customers
Paypal
Patelco
BECU
Commerce Bank
JAMES ALLEN
Just Salad
LiveVox Support Options
Frequently Asked Questions About LiveVox
Common questions buyers ask before choosing LiveVox.
LiveVox is a Contact Center Operations Software. LiveVox offers Multi-Channel Communication, Contact Database, Call Recording and many more functionalities.
Buyers commonly note the following limitations of LiveVox: May be complex for new users; Training may be necessary; Higher pricing for smaller businesses.
Some top alternatives to LiveVox includes Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center and Focus Contact Center.
LiveVox offers Quotation Based pricing model
The starting price is not disclosed by LiveVox. You can visit LiveVox pricing page to get the latest pricing.
Ready to try it?
Get started with LiveVox
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].