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ActivEngage vs Bigin by Zoho CRM Comparison

Last updated:

ActivEngage

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Introducing ActivEngage, a cutting-edge solution for dealership live chat and text communication. With ActivEngage, businesses can seamlessly connect with customers across various platforms including website, mobile, Fac…

Bigin by Zoho CRM

4.6(243 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

Bigin by Zoho CRM leads on user satisfaction with a 4.6-star rating across 243 reviews.

ActivEngage vs Bigin by Zoho CRM — at a glance

FeatureActivEngageBigin by Zoho CRM
Rating4.6 / 5
Reviews243
Starting priceContact for pricing$7 /User/Month
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium BusinessSmall Business
CategoryCRM SoftwareCRM Software
PlatformsBrowser Based (Cloud), Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable
Support modesOnlineBusiness Hours, Online
Certifications
Data residencyUSGlobal

Key differences between ActivEngage and Bigin by Zoho CRM

  • Pricing: Bigin by Zoho CRM starts at $7 /User/Month. ActivEngage pricing is not publicly listed.
  • Free trial: Bigin by Zoho CRM offers a free trial; ActivEngage does not.
  • Target audience: ActivEngage is built for Large Enterprises and Medium Business, while Bigin by Zoho CRM targets Small Business.
  • Deployment: ActivEngage supports Browser Based (Cloud), Mobile - Android, Mobile - iOS; Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

ActivEngage vs Bigin by Zoho CRM — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

ActivEngage
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Biggest differences

Start here before you go deeper into features.

ActivEngage

Best for automotive dealerships needing 24/7 multi-platform live chat support.

Choose if
  • You operate a mid-size or larger automotive dealership or service center.
  • You require professional, around-the-clock live chat and text communication.
  • You want seamless integration across website, mobile, Facebook, Google, Craigslist, and OfferUp.
Consider alternatives if
  • You are a small business with a limited budget and need transparent pricing.
  • You need highly customizable or self-managed chat solutions.

Bigin by Zoho CRM

Best for

Small Business

ActivEngage typically suits Large Enterprises and Medium Business. Bigin by Zoho CRM tends to fit Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Introducing ActivEngage, a cutting-edge solution for dealership live chat and text communication. With ActivEngage, businesses can seamlessly connect with customers across various platforms ... Read More about ActivEngage

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Not Available
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

Not Available

9.0/10

User Ratings

Based on verified Spotsaas reviews

Best Company Size

51-500 employees500+ employees
Get pricing help

Software Demo

Demo

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How do ActivEngage and Bigin by Zoho CRM Compare on Features?

Total Features

6 Features

10 Features

Unique Features

No unique features

No unique features

Get Quote

Compare ActivEngage and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $7 , Billed Yearly

      Pricing Plans

      • Not Available
      • Free

        • Single Pipeline

        • 500 Records

        • Instant Workflows (3)

        Show more +

      • Express

        • Includes features of Free plan, plus

        • Team Pipelines (3)

        • 50,000 Records

        Show more +

      • Premier

        • Includes features of Express Edition plan. plus

        • Team Pipelines (5)

        • 100,000 Records

        Show more +

      Pricing Page

      Pricing information not available

      Bigin by Zoho CRM pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No
      ✗ No

      Data Residency

      🇺🇸 US
      🌐 Global

      ActivEngage User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      No reviews available for this product

      204

      66

      7

      1

      1

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyers express strong satisfaction with ActivEngage's professional support and multi-channel communication capabilities, though limited reviews restrict broader sentiment insights.

      What buyers like

      • Professional 24/7 support
      • Multi-platform communication
      • Effective handling of diverse automotive inquiries

      Common complaints

      • Lack of pricing transparency
      • Limited user feedback

      Buyer sentiment

      Buyer sentiment is very strong across 279 reviews, with consistently positive feedback.

      What buyers like

      • Simple design with a short learning curve — accessible for non-technical users.
      • Pricing targets startups and small businesses with core CRM features at low cost.
      • Pipeline management and workflow automation reduce manual steps in sales processes.

      Common complaints

      • Limited integrations with social media apps and LinkedIn or Facebook ad platforms.
      • Lacks advanced features needed by larger enterprises or complex workflows.
      • Customer support availability is inconsistent, affecting issue resolution during critical moments.

      Pros and Cons

      • 24/7 professional live chat and text communication

      • Multi-platform integration including website, mobile, and social media

      • Comprehensive handling of sales, service, parts, and financing inquiries

      • Pricing is quotation based and not publicly available

      • Limited information on customization options

      • Real-time updates keep teams informed.

      • Integration with email and calendar enhances productivity.

      • User-friendly interface simplifies navigation.

      • Customization options may not meet all needs.

      • New users may find the interface complex.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Used ActivEngage or Bigin by Zoho CRM? Tell buyers what actually differs.

      List of Customers

      Customers

      No Customers information available.

      Antech Microsystem Pvt.Ltd

      Antech Microsystem Pvt.Ltd

      Investacc

      Investacc

      Hire

      Hire

      Media and Screenshots

      Screenshots

      Features for hands on dealers

      3 Screenshots

      Bigin by Zoho CRM screenshot

      1 Screenshots

      Videos

      video-0

      5 Videos

      video-0

      2 Videos

      Top Alternatives to ActivEngage and Bigin by Zoho CRM in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, ActivEngage or Bigin by Zoho CRM?
      Bigin by Zoho CRM edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do ActivEngage and Bigin by Zoho CRM offer a free trial?
      Bigin by Zoho CRM offers a free trial. ActivEngage does not.
      What is the starting price of ActivEngage vs Bigin by Zoho CRM?
      ActivEngage starts at Contact for pricing. Bigin by Zoho CRM starts at $7 /User/Month.
      What are the top alternatives to ActivEngage?
      Top alternatives to ActivEngage include Bigin by Zoho CRM, Pivotal CRM, Oracle CX Sales, Telenotes CRM, Spiro.
      What are the top alternatives to Bigin by Zoho CRM?
      Top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Agentforce Sales (formerly Salesforce Sales Cloud), Funnel CRM.