8x8 vs RingCentral Contact Center Comparison
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
RingCentral Contact Center
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an accou…
RingCentral Contact Center leads on user satisfaction with a 3.7-star rating across 105 reviews.
8x8 vs RingCentral Contact Center — at a glance
| Feature | 8x8 | RingCentral Contact Center |
|---|---|---|
| Rating | — | 3.7 / 5 |
| Reviews | 36 | 105 |
| Starting price | $12 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Contact Center Operations Software | Auto Dialer Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between 8x8 and RingCentral Contact Center
- Pricing: 8x8 starts at $12 /User/Month. RingCentral Contact Center pricing is not publicly listed.
- Free trial: 8x8 offers a free trial; RingCentral Contact Center does not.
- Target audience: 8x8 is built for Large Enterprises and Medium Business, while RingCentral Contact Center targets Freelancers / Consultants and Large Enterprises.
- Deployment: 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; RingCentral Contact Center supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
8x8 vs RingCentral Contact Center — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to mid-sized remote contact centers needing flexible, multi-device calling.
- You operate a small or medium contact center with 1-500 employees.
- Your team requires easy remote accessibility and multi-device calling capabilities.
- You need customizable call features like IVR, call recording, and skillset management.
- Your enterprise demands highly reliable, dropout-free call quality.
- You rely heavily on advanced, fully functional mobile app features for your team.
8x8 typically suits Large Enterprises and Medium Business. RingCentral Contact Center tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 | RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a ... Read More about RingCentral Contact Center |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 1-50 employees51-500 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare 8x8 and RingCentral Contact Center on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
8x8 User Reviews & Rating Comparison
User Ratings | 0 (based on 36 reviews) | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the platform's ease of use and remote connectivity, though call quality and mobile app limitations are common concerns. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  2 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, 8x8 or RingCentral Contact Center?
- RingCentral Contact Center edges out the other on user ratings (3.7 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do 8x8 and RingCentral Contact Center offer a free trial?
- 8x8 offers a free trial. RingCentral Contact Center does not.
- What is the starting price of 8x8 vs RingCentral Contact Center?
- 8x8 starts at $12 /User/Month. RingCentral Contact Center starts at Contact for pricing.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include XCALLY, RingCentral Office, 3CX, ice Contact Center, VoiceIQ.
- What are the top alternatives to RingCentral Contact Center?
- Top alternatives to RingCentral Contact Center include Dialer360, uContact, HoduCC, Call Center Studio, Vert-Age Dialer.