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List of the Best AI IT Agents Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: September 28, 2026 · How we review

AI IT Agents overview

Spotsaas tracks 19 products in AI IT Agents, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 6 let you start on a free trial, and 2 keep a free plan you can stay on. Most buyers here are IT service desk managers measured on first-contact resolution and ticket volume across a few thousand employees.

19
products listed
6
offer a free trial
2
have a free plan
7
priced per subscription
19
quote on request

Who gets the most from AI IT Agents

  • 1IT service desk managers measured on first-contact resolution and ticket volume across a few thousand employees
  • 2Heads of internal IT or workplace technology deciding whether an agent replaces their ITSM platform or layers on it
  • 3Site reliability and platform engineering leads carrying an on-call rota and wanting the first 20 minutes of an investigation already done
How to choose AI IT Agents

Start from which of the two jobs you are buying for, because almost nothing here does both well. If the problem is employee IT requests, filter for agents that answer in Slack, Teams and email and that can act in your identity and device systems, then check whether the product replaces your ticketing system or sits on top of it. Siit, ClearFeed and Gaspar AI publish rates and suit a few hundred employees; Moveworks, Rezolve.ai and Leena AI quote and expect an integration project. If the problem is production alerts, filter for agents that read telemetry rather than tickets, and read the autonomy setting before anything else: Traversal defaults to read-only, NeuBird stages actions behind Suggest, Recommend and Act, and Cleric will open a pull request and check the fix in production. Cleric is the one in that group publishing a figure. Next, settle the pricing unit. Per-admin pricing rewards a small team handling many requests, per-employee pricing penalises exactly that, and per-resolved-request pricing is the only unit that falls when the agent works badly. Last, ask what happens when the agent is wrong, and whether every action it took is readable afterwards in an audit trail you can export.

Showing 1-19 out of 19

9.8

SpotScore

PagerDuty - Incident Management Software

PagerDuty

Streamline incident management with PagerDuty.

Best for: SMB teams · Mid-market · Enterprise

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What is PagerDuty?

PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 monitoring-to-alerting engines that are embedded into stack via a simple API call, PagerDuty helps companies digitally ...

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Starts from $10

8.5

SpotScore

BigPanda - Incident Management Software

BigPanda

Streamlining crisis management for faster resolution.

Best for: SMB teams · Mid-market · Enterprise

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What is BigPanda?

BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace violence event, workplace emergency, or a flood emergency, BigPanda helps ...

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BigPanda offers custom pricing plan

Spotsaas Buyer Intelligence

See the companies researching AI IT Agents software right now — while they're still comparing options.

In-market AI IT Agents buyersCompany-level namesNo pixel to install

8.3

SpotScore

Rootly - Incident Management Software

Rootly

Streamline your incident management with Rootly.

Best for: SMB teams · Mid-market · Enterprise

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What is Rootly?

Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant teams within seconds. With Rootly, you can easily manage incidents directly ...

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Rootly offers custom pricing plan

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7.8

SpotScore

Incident.io - Incident Management Software

Incident.io

React and recover with ease.

Best for: SMB teams · Mid-market · Enterprise

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What is Incident.io?

Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure outages to malicious data breaches. We help your organization quickly ...

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Starts from $16/User/Month when Billed Yearly

7.8

SpotScore

Moveworks - Help Desk Software

Moveworks

Simplify work, transform workplaces.

Best for: Mid-market · Enterprise

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What is Moveworks?

Moveworks is an employee service management platform that simplifies work and transforms the workplace to be more productive for their workers. It offers a single platform with features including, a knowledge base engine, multilingual support triaging, performance dashboards, and integration ...

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Moveworks offers custom pricing plan

Cleric - AI IT Agents

Cleric

Take the pager, then open the pull request that fixes it.

Best for: SMB teams · Mid-market · Enterprise

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What is Cleric?

Cleric picks up alerts from an engineering team's rota, drops the ones that are false, and investigates the rest. Where it identifies a code or configuration cause it opens a pull request with the fix and then checks in production whether the fix held. It works from Slack or Microsoft Teams, so ...

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Cleric offers custom pricing plan

What buyers evaluate in AI IT Agents
How much the agent is allowed to do without a person approving it: read-only investigation, action behind named policy gates, or an applied fix that it then verifies
Whether the product becomes the system of record or runs on top of an existing ITSM platform such as ServiceNow or Jira Service Management
Which evidence the agent reads: a connected ticketing, identity and device stack, or live telemetry from code, logs, metrics and traces
Where employees reach it, since a Slack-only agent and one that also answers voice and email reach very different parts of a workforce
The pricing unit, because per-admin, per-employee, per-agent and per-resolved-request rates reach wildly different totals at the same headcount
Whether a figure is published at all, which decides if a 200-person company can buy without a sales process
Causely - AI IT Agents

Causely

Return the cause, the blast radius and the team that owns it.

Best for: Mid-market · Enterprise

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What is Causely?

Causely sits over telemetry a team already collects through OpenTelemetry, Prometheus or Datadog and applies causal reasoning to it, returning for each incident a cause, the services affected and the team responsible. It is built to be read by other systems as much as by people: the reasoning ...

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Causely offers custom pricing plan

Deductive AI - AI IT Agents

Deductive AI

Build a graph of the system, then test hypotheses against it.

Best for: Mid-market · Enterprise

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What is Deductive AI?

Deductive AI builds a knowledge graph across a company's code, logs, metrics, traces and the engineering discussions around them, then runs several agents in parallel that form and test hypotheses until they converge on a cause. The graph is the point of difference: the agents reason over ...

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Deductive AI offers custom pricing plan

Resolve AI - AI IT Agents

Resolve AI

Carry the on-call page and return a root cause.

Best for: Mid-market · Enterprise

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What is Resolve AI?

Resolve AI joins an engineering team's on-call rota and works alerts the way a site reliability engineer would. It triages what arrives, mitigates what it can, escalates what it cannot, traces the problem back to a cause, and reports what it changed to restore service. Teams can define their ...

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Resolve AI offers custom pricing plan

Siit - AI IT Agents

Siit

Answer internal IT requests where employees already ask them.

Best for: SMB teams · Mid-market

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What is Siit?

Siit handles internal requests for IT, HR and finance teams from inside Slack, Microsoft Teams and email. Employees ask in the channel they already use, and Siit either answers from connected documentation or raises a ticket with the request routed to the right team. It reads identity, HR and ...

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Siit offers custom pricing plan

ClearFeed - AI IT Agents

ClearFeed

Run an internal help desk without leaving Slack.

Best for: SMB teams · Mid-market

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What is ClearFeed?

ClearFeed turns Slack channels into a help desk for internal teams, covering IT, finance, legal, HR and engineering requests, and also takes requests by email. A question asked in a channel becomes a tracked request with an owner, a form where one is needed, and a service level attached, and it ...

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ClearFeed offers custom pricing plan

Nexthink - AI IT Agents

Nexthink

See what an employee's device is actually doing, then act on it.

Best for: Mid-market · Enterprise

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What is Nexthink?

Nexthink collects telemetry from employee devices, networks and applications so IT teams can see where the working day is being lost rather than waiting for someone to report it. Its Workspace view is an agentic console for IT staff, and Spark answers an individual employee's own device and ...

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Nexthink offers custom pricing plan

NeuBird - AI IT Agents

NeuBird

Investigate every alert and name the commit behind it.

Best for: Mid-market · Enterprise

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What is NeuBird?

NeuBird runs a production operations agent that investigates each alert rather than sampling them, and reports a cause together with the change that introduced it and a proposed fix. Where many alerts describe one event it collapses the storm into a single case. Actions sit behind three stated ...

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NeuBird offers custom pricing plan

Traversal - AI IT Agents

Traversal

Trace a production failure back through services and recent changes.

Best for: Mid-market · Enterprise

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What is Traversal?

Traversal investigates production incidents by walking the relationships between services, their dependencies and the changes shipped just before the failure, using a causal model rather than keyword search across logs. It runs read-only by default, so the agent reports what it found and a ...

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Traversal offers custom pricing plan

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Atomicwork

Smarter IT. Faster business

Best for: SMB teams · Mid-market · Enterprise

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What is Atomicwork?

Atomicwork is an advanced service management platform designed to modernize ITSM (IT Service Management) and automate enterprise workflows. By streamlining IT operations and automating routine tasks, it enables businesses to boost efficiency, reduce response times, and enhance overall service ...

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Starts from $90/user/year when yearly

Logo

Leena AI Autonomous Agent

A Gen AI autonomous agent for employees that reduces IT, HR, Finance tickets.

Best for: SMB teams · Mid-market · Enterprise

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What is Leena AI Autonomous Agent?

Leena AI offers an advanced, AI-powered HR Assistant designed to streamline HR operations and enhance employee experience. By providing instant, accurate responses to employee queries, the platform significantly reduces the workload on HR teams while ensuring employees have quick access to the ...

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Leena AI Autonomous Agent offers custom pricing plan

Gaspar.ai

Gaspar.ai

Revolutionize service desk operations with cutting-edge AI technology.

Best for: SMB teams · Mid-market · Enterprise

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What is Gaspar.ai?

Gaspar.ai, the ultimate Generative AI solution for Employee Helpdesk Support, revolutionizes service desk operations and enhances user experiences with its cutting-edge technology. By harnessing the power of Gaspar.AI, administrators gain access to a plethora of advanced tools for streamlining ...

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Gaspar.ai offers custom pricing plan

Rezolve.ai - Service Desk Software

Rezolve.ai

Transform your workplace with AI automation.

Best for: SMB teams · Mid-market · Enterprise

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What is Rezolve.ai?

Rezolve.ai is an AI platform for service desk automation covering IT, HR, and related workflows across healthcare, retail, and education. It includes natural language understanding, conversational ticketing, microlearning, and a ticket analyzer that uses machine learning to identify recurring ...

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Rezolve.ai offers custom pricing plan

Workativ Assistant - Bot Platforms Software

Workativ Assistant

Streamlining workflows, empowering employees.

Best for: SMB teams · Mid-market · Enterprise

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What is Workativ Assistant?

Workativ is an AI Agent platform designed for HR and IT teams to deploy AI agents that answer employee questions - PTO, benefits, policy queries, password resets - and autonomously run onboarding, offboarding, 30/60/90 check-ins, performance cycles, hiring, access provisioning, compliance ...

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Starts from $0/month when Billed Monthly, also offers free forever plan

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