7.8
Spot Score
Moveworks Review: Is It The Right Help Desk Software For Your Team?
Best for Mid-market · Enterprise
SOC 2Add to compare
Moveworks offers custom pricing plan
Unilever
spotify
hp
TOYOTA
MARRIOTTTrusted by many companies including Unilever
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Moveworks?
Moveworks is an employee service management platform that simplifies work and transforms the workplace to be more productive for their workers. It offers a single platform with features including, a knowledge base engine, multilingual support triaging, performance dashboards, and integration services. IT teams can use conversational AI to reduce manual effort and automate issues like software provisioning, resetting passwords, and email group creation. Moveworks also ensures compliance with company financial policies, quickly learns new information, and personalises
Pricing
Moveworks offers custom pricing plan
Best For
Designed for mid-market and enterprise teams
Security & Compliance
SOC 2SSO & MFA supported
Data residency:🇺🇸
Moveworks Software Demo
Moveworks was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Moveworks
- Team types
- Large Enterprises, Medium Business
Why teams choose Moveworks
Reduces manual effort through automation.
Offers a comprehensive knowledge base.
Supports multiple languages for global teams.
Is Moveworks right for you?
What buyers should know before shortlisting Moveworks
Moveworks excels in automating IT support tasks, significantly reducing manual effort for IT teams. Its AI capabilities and multilingual support make it a strong choice for diverse workplaces.
Moveworks pros and cons
- Moveworks pros
Reduces manual effort through automation.
Offers a comprehensive knowledge base.
Supports multiple languages for global teams.
- Moveworks cons
May require significant initial setup.
Customization can be complex.
Ready to try it?
Get started with Moveworks
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Moveworks side-by-side with top Help Desk Software alternatives.
What is the pricing of Moveworks?
Moveworks uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Moveworks reviews and ratings
What buyers like
- AI-driven automation
- Multilingual support
- Performance dashboards
Common complaints
- Limited to IT issues
- Complex setup process
- Requires training
What users are saying
KS
Kevin S
07/25/23
"An AI bot that seriously saves your team time and aggravation"
What do you like best about Moveworks? The best part of the experience with Moveworks is working with their Customer Success team. They do what it ...
Read more
KS
Kevin S
07/25/23
"An AI bot that seriously saves your team time and aggravation"
What do you like best about Moveworks? The best part of the experience with Moveworks is working with their Customer Success team. They do what it ...
Read more
KS
Kevin S
07/25/23
"An AI bot that seriously saves your team time and aggravation"
What do you like best about Moveworks? The best part of the experience with Moveworks is working with their Customer Success team. They do what it ...
Read more
KS
Kevin S
07/25/23
"An AI bot that seriously saves your team time and aggravation"
What do you like best about Moveworks? The best part of the experience with Moveworks is working with their Customer Success team. They do what it ...
Read more
AU
Anonymous User
06/28/23
"Wonderful Support team"
What do you like best about Moveworks? We have had two customer success engineers who have both been wonderful. Their team takes the time to learn ...
Read more
AU
Anonymous User
06/28/23
"Wonderful Support team"
What do you like best about Moveworks? We have had two customer success engineers who have both been wonderful. Their team takes the time to learn ...
Read more
What are the features of Moveworks?
An AI assistant is a virtual digital assistant that is powered by artificial intelligence technology to understand and respond to user comma…
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
AI-assisted development is a cutting-edge feature that is redefining the way software is created. It combines the power of artificial intell…
AI-human collaboration refers to the partnership between artificial intelligence systems and human workers to achieve tasks efficiently. AI…
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically requi…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The HR module is packed with automated tools to handle all elements of employee administration, from recruitment and onboarding to payroll a…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
Integrations management is a crucial feature of any software that allows for streamlined communication between different applications or sys…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Natural Language Processing (NLP) is a software feature that enables computers to understand, interpret, and manipulate human language. It i…
Personalized URL, also known as a custom URL or vanity URL, is a unique and customizable web address that is created to direct users to a sp…
Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the…
Task automation is a highly useful feature that allows users to streamline and automate their repetitive tasks and processes, saving them si…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow automation is a key feature in software that streamlines and automates repetitive tasks and processes, improving efficiency, accura…
Moveworks security and data handling
Key compliance certifications and security features for IT and security teams evaluating Moveworks.
Certifications
Security features
Developer & data
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9.7
Very Good
Moveworks Customers
Unilever
spotify
hp
TOYOTA
MARRIOTT
snowflake
Moveworks Support Options
Frequently Asked Questions About Moveworks
Common questions buyers ask before choosing Moveworks.
Moveworks is a Help Desk Software. Moveworks offers Incident Management, Multi-Channel Communication, Document Storage, Ticket Management, Known Issue Management and many more functionalities.
Buyers commonly note the following limitations of Moveworks: May require significant initial setup.; Customization can be complex.; Training may be necessary for effective use..
Some top alternatives to Moveworks includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and Max HelpDesk.
Moveworks offers Quotation Based pricing model
The starting price is not disclosed by Moveworks. You can visit Moveworks pricing page to get the latest pricing.
Ready to try it?
Get started with Moveworks
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].