8.2
SpotScore
FreshLime Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2FreshLime offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is FreshLime?
FreshLime is a CRM that automates the sales pipeline from lead capture to order management, covering lead qualification, prospect follow-up, proposal tracking, and partner management. It gives businesses end-to-end visibility over their sales process without switching between separate tools.
Pricing
FreshLime offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
FreshLime Software Demo
FreshLime was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FreshLime
- Team types
- Large Enterprises, Medium Business
Why teams choose FreshLime
Comprehensive automation of the sales process.
User-friendly interface enhances usability.
Effective lead management capabilities.
Is FreshLime right for you?
What buyers should know before shortlisting FreshLime
FreshLime works best for small service businesses that need review management and customer outreach in one platform. Before shortlisting, verify that the chat and text features integrate with your existing phone system—FreshLime doesn't replace your primary communication tools, it layers on top.
Check whether the analytics dashboard shows the specific metrics you track (response time, conversion rate, customer lifetime value) since reporting is limited to review volume and engagement counts. The main limitation: FreshLime has no native CRM or pipeline management.
If you need to track deals or forecast revenue, you'll need a separate tool. Confirm in a demo that the Google Business and Facebook review sync works with all your locations—multi-location setup requires manual configuration per account.
Pricing scales by user seats and review volume, so request a quote based on your actual monthly review count to avoid overpaying for unused capacity. Ask the sales team about API availability before committing.
Some users report delays syncing reviews during high-traffic periods, so test the platform with a live location for 2–3 weeks before full rollout. If your team relies on mobile-first workflows, test the mobile app thoroughly—it's functional but lacks some desktop features like bulk review responses.
FreshLime pros and cons
- FreshLime pros
Comprehensive automation of the sales process.
User-friendly interface enhances usability.
Effective lead management capabilities.
- FreshLime cons
Customization may be limited for specific needs.
Training may be necessary for full utilization.
Ready to try it?
Get started with FreshLime
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare FreshLime side-by-side with top CRM Software alternatives.
What is the pricing of FreshLime?
FreshLime uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
FreshLime Pricing Plans
Weighing your options?
Not sure if FreshLime fits your budget?
FreshLime reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 20 reviews, with clear strengths and a few common watchouts.
What buyers like
- Excellent customer service with highly supportive and responsive representatives who assist with setup and ongoing needs.
- Simplifies the process of collecting and automating reviews, increasing customer engagement and business visibility.
- Effective communication tools (e.g., ChatBot and texting) help businesses reach out to current and past customers.
Common complaints
- Some reviews lacked details on dislikes or potential areas for improvement, limiting clarity on areas that could benefit from enhancement.
- No recurring feedback indicated specific drawbacks, which might suggest a lack of wider user sampling or consistent issues to address.
Are you using FreshLime?
What users are saying
JA
joey a
03/09/21
"Amazing company to work with."
What do you like best about FreshLime? They make it easy to work with them. Great Comunication, and they make sure to get the job done right. Just a ...
Read more
JA
joey a
03/09/21
"Amazing company to work with."
What do you like best about FreshLime? They make it easy to work with them. Great Comunication, and they make sure to get the job done right. Just a ...
Read more
AU
Anonymous User
03/08/21
"Freshlime has been a great partner for growth"
What do you like best about FreshLime? Great customer service and assistance that offers a variety of helpful tools. What do you dislike about FreshLime?
AU
Anonymous User
03/08/21
"Freshlime has been a great partner for growth"
What do you like best about FreshLime? Great customer service and assistance that offers a variety of helpful tools. What do you dislike about FreshLime?
CH
Charlene H
03/03/21
"New customer i received help with marketing piece."
What do you like best about FreshLime? The customer service was the best. Carlie is great with helping us out. What do you dislike about FreshLime?
CH
Charlene H
03/03/21
"New customer i received help with marketing piece."
What do you like best about FreshLime? The customer service was the best. Carlie is great with helping us out. What do you dislike about FreshLime?
- See if FreshLime fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of FreshLime?
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
FreshLime security and data handling
Key compliance certifications and security features for IT and security teams evaluating FreshLime.
Certifications
Developer & data
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Frequently Asked Questions About FreshLime
Common questions buyers ask before choosing FreshLime.
FreshLime is a CRM Software. FreshLime offers List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Buyers commonly note the following limitations of FreshLime: Customization may be limited for specific needs.; Training may be necessary for full utilization.; Integration with existing tools can be complex..
Some top alternatives to FreshLime includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and Engage.so.
FreshLime offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by FreshLime. You can visit FreshLime pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].