Sharpen vs Nextiva - Which Call Center Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Sharpen (40) Get Quote Get Quote	Nextiva (6255) Visit website Visit Website *sponsored

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Sharpen is a call center software, that helps agents to track and manage customer service calls. The software is available in three editions - Lite, Pro and Enterprise. Each of the call ... Read More	NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More
Entry Level Pricing	Starts from $5	Starts from $18.95 , Billed Yearly
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	8.1/10	9.6/10
User Ratings	3.6 (21)	4.4 (1473)
	Get Quote	Visit website

Software Demo

Demo

How do Sharpen and Nextiva Compare on Features?

Total Features	5 Features	8 Features
Unique Features
	Get Quote	Visit website

What Do Sharpen and Nextiva Cost?

Pricing Option
Starting From	$5	$18.95 , Billed Yearly
Pricing Plans	Not Available	Essential (Business communication) Get Started 7-Day Free Trial right arrow icon Unlimited voice & video calling Auto-attendant & toll free numbers Show more + Professional (Business Communication) Get Started Everything in Essential, Plus Unlimited conference calls, 40 participants Unlimited video conferencing, up to 250 participants Show more + Enterprise (Business Communication) Get Started Get a Demo right arrow icon Everything in Professional, Plus Unlimited participants on voice & video conferencing Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Visit Website

Sharpen User Reviews & Rating Comparison

User Ratings	3.6 (based on 21 reviews)	4.4 (based on 1473 reviews)
Rating Distribution	Excellent 16 Very Good 18 Good 6 Poor 0 Terible 0	Excellent 5081 Very Good 612 Good 151 Poor 70 Terible 341
Expert's Review generated by AI	No Expert ai Review available for the product	Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more
Pros and Cons	Pros and Cons of Sharpen	Pros and Cons of Nextiva Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free. Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades. Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul. Smooth setup process and fast resolution of issues, enhancing user experience. Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution. Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Sharpen_customers_0 Sharpen_customers_1 Sharpen_customers_2	No Customers information available.

Media and Screenshots

Screenshots	12 Screenshots	6 Screenshots
Videos	3 Videos	2 Videos

Top Alternatives to Sharpen and Nextiva in 2025

Alternatives	Nextiva 4.4 Claritysoft 2 Knowlarity 3.7	uContact 4.9 Call Center Studio 4.7 Grasshopper 3.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Nextiva offers Free Trial, but Sharpen does not.

Sharpen is designed for Large Enterprises, Medium Business and Small Business.

Nextiva is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Sharpen Starts at $5 whereas for Nextiva Starts at $18.95/User/Month when Billed Yearly.

Some top alternatives to Sharpen includes Nextiva, Claritysoft, Knowlarity, XCALLY, contactSPACE, uContact, HoduCC, Call Center Studio, Dialpad Contact Center, Callision and ipSCAPE.

Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center, RingCentral Contact Center, ipSCAPE and OmniOMS Customer Communication Management Suite.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Sharpen vs Nextiva - Which Call Center Software Platform Is Better in July 2025?

Sharpen

Nextiva

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Sharpen and Nextiva Compare on Features?

Total Features

Unique Features

What Do Sharpen and Nextiva Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Sharpen User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Sharpen

Pros and Cons of Nextiva

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Sharpen and Nextiva in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure