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9.6

SpotScore

Salesforce Service Cloud - Help Desk Software

Salesforce Service Cloud Alternatives with Better Pricing

Customer service made smarter, faster, and better.

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Trusted by 2M+ software buyers annually.

Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • Starts from $25/user/month when yearly

  • Free Trial available

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Alternatives of Salesforce Service Cloud with

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Salesforce Service Cloud rating: 5.0Starting from $2510 alternatives found

Showing 1-10 out of 10

Top rated

List of the Top Salesforce Service Cloud alternatives as of July 2026

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7

SpotScore

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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What is Zoho Desk?

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

  • Reporting and Analysis

  • Chat (Messaging)

  • Custom Domain

+ 8 more

Pricing

Free Trial available, Try Now

Starts from $7/user/month when yearly

Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

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✦ Editor’s Pick

What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

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Common Features

  • Ticket Management

  • Self Service Portal

  • Multi-Channel Communication

+ 2 more

Unique Features

  • Ticketing System

  • Asset Management

  • Workflow Management

Pricing

Free Trial available

Starts from $19/User/Month when Billed Yearly

9.5

SpotScore

Freshdesk - Help Desk Software

Freshdesk

Empower your support team to excel.

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Free plan available

What is Freshdesk?

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Unique Features

  • AI based Chatbots

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.2

SpotScore

Zendesk Support - Help Desk Software

Zendesk Support

Effortlessly manage customer requests with Zendesk Support.

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What is Zendesk Support?

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

  • AI based Chatbots

  • AI Assistant

  • Ticketing

+ 10 more

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

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Free plan available

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

  • Visitor Targeting

  • Video Chat

  • Transfers

+ 6 more

Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.4

SpotScore

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.9

(36)

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What is HelpDesk?

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.8

SpotScore

SysAid - Help Desk Software

SysAid

Streamline IT support anytime, anywhere.

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What is SysAid?

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

No unique features

Pricing

Free Trial available

SysAid offers custom pricing plan

9.5

SpotScore

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

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4.4

(82)

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What is Jitbit Helpdesk?

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

9.7

SpotScore

Help Scout - Help Desk Software

Help Scout

Streamline customer support with Help Scout.

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What is Help Scout?

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 11 more

Unique Features

  • AI Assistant

Pricing

Free Trial available

Starts from $20/User/Month when Billed Yearly

8.2

SpotScore

UseDesk - Help Desk Software

UseDesk

Streamline customer support with UseDesk.

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5.0

(5)

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⭐ Higher rated than Salesforce Service Cloud

What is UseDesk?

UseDesk is a computer software used for establishing and maintaining a helpdesk system. A helpdesk system allows customers to submit questions and get help with their computer problems from the comfort of their homes. If customers want to get instant access to customer service team, UseDesk ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 6 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $45/Month

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].