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8.6

Spot Score

PrimePay - Payroll Software

PrimePay

Streamline your payroll with ease.

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PrimePay offers custom pricing plan

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What is PrimePay?

PrimePay is payroll software that offers a full payroll for small and mid-sized businesses. It is designed to be simple and easy to use, while maintaining the requirements needed for a company's payroll. Both new companies just starting on Payroll and companies already on Payroll will benefit from PrimePay.

Pricing

  • PrimePay offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

  • Mobile - Android

  • Mobile - iOS

PrimePay software demo

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PrimePay was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

PrimePay is best suited for

  • employee count

    Employee count: 10–500 employees

  • industries

    Industries: Healthcare, professional services, retail, education, nonprofits, and franchise-based businesses

  • Job titles

    Job Titles: HR Managers, Payroll Administrators, Benefits Coordinators, Finance Officers, and Business Owners

Benefits of using PrimePay

  • Flexible Payroll & HR Services: Offers cloud-based payroll, HR, and benefits administration designed to meet the needs of growing U.S. businesses.

  • Compliance-Focused Automation: Simplifies ACA, COBRA, and tax compliance through automated workflows and dedicated support.

  • Integrated Time & Labor Management: Combines time tracking with payroll to reduce errors, improve accuracy, and streamline workforce management.

Explanation of PrimePay Key Features

  • 401(k) Tracking

    PrimePay 401(k) Tracking automates the management of employee retirement contributions, allowing businesses to handle deferrals and employer matches with precision. This feature integrates seamlessly with payroll to ensure contributions are deducted accurately and within regulatory limits. It supports compliance with IRS guidelines, streamlines reporting for plan administrators, and helps employees build long-term financial security through a transparent and efficient retirement savings system.

  • Benefits Management

    PrimePay Benefits Management centralizes the enrollment and administration of employee benefits such as health, dental, vision, and life insurance. Integrated with payroll, it ensures accurate premium deductions and helps maintain compliance with ACA and other regulations. Employees can access benefit information and enroll through a self-service portal, while HR teams can streamline eligibility tracking, plan updates, and reporting across the organization.

  • Check Printing

    PrimePay Check Printing offers employers the ability to generate and print physical paychecks for employees who prefer or require paper-based payment. This feature ensures each check includes accurate details like gross pay, taxes, and deductions. It complements direct deposit functionality and supports compliance with wage payment regulations, making it easy for companies to handle hybrid payment preferences while maintaining a professional appearance.

  • Direct Deposit

    PrimePay Direct Deposit offers a fast, secure, and paperless solution for paying employees by electronically transferring wages directly into their bank accounts. Supporting multiple account allocations and full integration with payroll, it ensures timely and accurate payments. This feature reduces the need for printed checks, minimizes administrative work, and enhances employee satisfaction by providing a reliable and convenient payment method.

  • Self Service Portal

    PrimePay Self Service Portal empowers employees by giving them secure, on-demand access to their personal payroll and HR information. Through this portal, employees can view pay stubs, tax forms, benefits, and leave balances, as well as update direct deposit or personal details. This feature reduces HR workload, increases data accuracy, and enhances employee engagement by fostering greater transparency and autonomy.

  • Tax Management

    PrimePay Tax Management ensures accurate calculation, filing, and payment of payroll taxes at federal, state, and local levels. The system stays current with regulatory changes and automates the generation and submission of required tax forms. By managing deadlines and compliance risks, this feature reduces penalties, simplifies audits, and ensures businesses remain in good standing with tax authorities.

  • W-2 Preparation

    PrimePay W-2 Preparation automates the creation, distribution, and filing of W-2 forms, summarizing employee earnings and tax withholdings for the year. The platform compiles data directly from payroll records to ensure accuracy, and provides both digital and print-ready formats for employees. It also supports electronic submission to the IRS, helping businesses meet year-end reporting requirements efficiently and without manual errors.

  • Wage Garnishment

    PrimePay Wage Garnishment manages court-mandated deductions such as child support, tax levies, and other garnishments by automatically calculating and applying them to employee paychecks. It ensures compliance with federal and state laws regarding limits and prioritization. The system maintains detailed documentation and remits payments to the appropriate agencies, reducing legal risk and simplifying complex garnishment obligations for employers.

PrimePay Pricing

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Free Trial

  • Not available

PrimePay Pricing

  • PrimePay offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

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Why users might consider alternative to PrimePay?

  • Businesses needing global payroll capabilities may seek providers with multinational compliance coverage.

  • Organizations looking for end-to-end talent management, such as recruiting or performance tools, may prefer full HCM suites.

  • Companies focused on rapid growth might opt for more scalable platforms with enterprise-grade customization.

  • Firms wanting more modern UI and mobile-first payroll solutions may consider newer cloud-native alternatives.

  • Employers needing deep analytics or business intelligence features may explore platforms with advanced reporting capabilities.

  • Businesses already invested in other ERP or HR ecosystems may look for providers with native integrations to existing systems.

PrimePay Reviews & Ratings

4.2

Very Good

Based on 158 ratings & 61 reviews

Rating Distribution

Excellent

(50)

Very Good

(5)

Good

(2)

Poor

(1)

Terible

(3)

Expert's Review

PrimePay has consistently proven itself as a highly functional and user-centric payroll and HR solution, earning accolades for its intuitive platform, responsive customer support, and customizable features. Many users highlight its ease of use, particularly for tasks like employee onboarding, payroll management, and tax filing. The self-service features empower ...Read more

PrimePay pros and cons

  • Excellent and responsive customer service, with notable representatives often earning high praise.

  • Streamlined user interface that is intuitive, user-friendly, and requires minimal technical expertise.

  • Robust self-service options for employees, reducing HR workload and enhancing user autonomy.

  • Comprehensive payroll processing, tax filings, and reporting, simplifying payroll and compliance tasks.

  • Lack of dedicated account representatives for some users, leading to inefficiencies and inconsistent problem resolution.

  • Issues with updated features such as cloud registration, resulting in errors and frustration.

User Review

MM

mariah M

05/31/24

5 out of 5

"Great service from Prime pay with my Staff Payroll"

What do you like best about PrimePay? Thier prompt response. Great customer service. What do you dislike about PrimePay?

MM

mariah M

05/31/24

5 out of 5

"Great service from Prime pay with my Staff Payroll"

What do you like best about PrimePay? Thier prompt response. Great customer service. What do you dislike about PrimePay?

AU

Anonymous User

11/29/23

5 out of 5

"Best Ever Support!"

What do you like best about PrimePay? Dawn Carpenter is the very best support of all the services we use. When I have direct access to a dedicated ...

Read more

AU

Anonymous User

11/29/23

0 out of 5

"I am unhappy with PrimePay's updated processing services and intend to look for another payroll svc"

What do you like best about PrimePay? We nolonger have a dedicated representaive assigned to us so a new representative has to be trained each week. ...

Read more

PrimePay Support

Contact

+1 833-968-6288

Customer Service

Online

Location

West Chester, Pennsylvania

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

PrimePay is a Payroll Software. PrimePay offers Wage Garnishment, W-2 Preparation, Self Service Portal, Direct Deposit, Check Printing and many more functionalities.

Some top alternatives to PrimePay includes Paychex Flex, Freshbooks, ADP Vantage HCM, ADP Workforce Now and Elite HRMS.

No, PrimePay doesn't provide API.

Yes, PrimePay provides a mobile app.

PrimePay is located in West Chester, Pennsylvania

PrimePay offers Quotation Based pricing model

We don't have information regarding integrations of the PrimePay as of now.

The starting price is not disclosed by PrimePay. You can visit PrimePay pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].