Top Alternatives to Planhat - Better Options for 2026
Empowering customer success with data-driven insights.
Main Features
- Alerts
- Client Management (Customer)
- Customer Data
- Customer Engagement
Pricing
Starts from $1,150/Month
Planhat is a Customer Success Software platform with a user rating of 4.7★ based on 335 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 9 vetted Customer Success Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Planhat vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Planhat Current | Customer Success Software | $1,150 | 4.7 ★ | ✗ No |
 Agentforce Sales (formerly Salesforce Sales Cloud) | CRM Software | $25 | 4.5 ★ | ✓ Yes |
 ChurnZero | Customer Success Software | Free trial | 4.9 ★ | ✓ Yes |
 ClientSuccess | Customer Success Software | Custom pricing | 4.8 ★ | ✗ No |
 Totango | Customer Success Software | Custom pricing | 4.6 ★ | ✗ No |
 Custify | Customer Success Software | $999 | 5.0 ★ | ✗ No |
Showing 1-9 out of 9
List of the Top Planhat alternatives as of August 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.8
SpotScore
Agentforce Sales (formerly Salesforce Sales Cloud)
AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting
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What is Agentforce Sales (formerly Salesforce Sales Cloud)?
Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Salesforce's suite of autonomous AI agents that prospect, answer rep ...
Read moreCommon Features
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Dashboard
Unique Features
-
Lead Management
-
Opportunity Management
-
Account Management
+ 7 more
Pricing
Free Trial available, Try Now
Starts from $25/user/month when monthly
ChurnZero
Maximize customer value with ChurnZero.
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What is ChurnZero?
ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and integration with CRMs to determine how valuable they are. ChurnZero provides tools for customer success, ...
Read moreCommon Features
-
Customer Engagement
-
Client Management (Customer)
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Segmentation
+ 1 more
Unique Features
-
Retention Tracking
-
Customer Tracking
-
Feedback Management
+ 1 more
Pricing
Free Trial available
ChurnZero offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
ClientSuccess
Success starts with ClientSuccess.
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What is ClientSuccess?
Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pain points. It automatically tracks conversations, sends personalized ...
Read moreCommon Features
-
Client Management (Customer)
-
Customer Engagement
-
Dashboard
+ 1 more
Unique Features
-
Customer Tracking
-
Retention Tracking
Pricing
ClientSuccess offers custom pricing plan
Totango
Empowering businesses for customer success.
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What is Totango?
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identify key accounts, and grow revenue faster than ever before. With ...
Read moreCommon Features
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Customer Engagement
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Client Management (Customer)
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Segmentation
+ 3 more
Unique Features
-
Customer Tracking
-
Retention Tracking
Pricing
Totango offers custom pricing plan
Custify
Delivering great customer service, effortlessly.
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What is Custify?
Custify is a Customer Success platform that helps to deliver great customer service in an engaging way. Build instant customer knowledge, resolve FAQs, understand customers, display webpages automatically in their language using content recognition. Custify works with companies to develop ...
Read moreCommon Features
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Client Management (Customer)
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Customer Engagement
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Segmentation
+ 2 more
Unique Features
-
Onboarding
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Customer Tracking
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Task Management
Pricing
Starts from $999
Catalyst
Empower your sales and delight your customers.
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What is Catalyst?
Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales process provides a 360-degree view of customers who can be re-engaged through messages, newsletters, product ...
Read moreCommon Features
-
Client Management (Customer)
-
Customer Data
-
Customer Engagement
+ 3 more
Unique Features
-
Retention Tracking
-
Task Management
Pricing
Catalyst offers custom pricing plan
Gainsight CS
Maximizing customer success, one interaction at a time.
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What is Gainsight CS?
Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as onboarding, retention, and support. With customizable surveys, automated reminders, and advanced text analytics, ...
Read moreCommon Features
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Customer Engagement
Unique Features
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Onboarding
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Retention Tracking
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Text Analytics
+ 3 more
Pricing
Gainsight CS offers custom pricing plan
Freshdesk Customer Success
Retain and delight customers with Freshdesk Customer Success.
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What is Freshdesk Customer Success?
Introducing Freshdesk Customer Success – the ultimate solution for businesses looking to win and retain customers. This powerful customer success management software is designed specifically for software and subscription companies, helping them to prevent customer churn and strengthen ...
Read moreCommon Features
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Customer Engagement
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Workflow Management
Unique Features
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Retention Tracking
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Customer Tracking
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Real-time Dashboard
Pricing
Starts from $79/User/Month when Billed Yearly
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Freshdesk Customer Success (Formely Freshsuccess)
Empowering businesses to succeed with their customers.
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What is Freshdesk Customer Success (Formely Freshsuccess)?
Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of ...
Read moreCommon Features
No common features
Unique Features
-
Retention Tracking
-
Customer Tracking
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Customer Feedback
+ 2 more
Pricing
Starts from $79/User/Month
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
