Akita vs Planhat Comparison
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Planhat
Starting at $1,150 /Month
- Large Enterprises
- Medium Business
Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, bus…
Planhat leads on user satisfaction with a 4.7-star rating across 200 reviews.
SpotSaaS Analysis
AkitaPlanhat
The core difference between Akita and Planhat lies in their target audience and functionality; Akita is tailored for small to medium teams seeking customizable, open-source solutions, while Planhat is designed for mid-to-large companies that require automated, multi-channel customer success management. Ideal buyers for Akita are smaller organizations looking for flexibility and cost-effectiveness, whereas Planhat is suited for larger enterprises that prioritize comprehensive tracking and automation.
- Best for small to medium teams - Open source and customizable - Unlimited agents included - Live chat support available - Flexible customer lifecycle management - Cost-effective at $160
- Best for mid-to-large companies - Automated multi-channel management - Comprehensive tracking of performance metrics - Supports email, SMS, and push notifications - Ideal for larger teams with 51-500 or 500+ employees - Higher price point at $1,150
Akita vs Planhat — at a glance
| Feature | Akita | Planhat |
|---|---|---|
| Rating | 3.4 / 5 | 4.7 / 5 |
| Reviews | 3 | 200 |
| Starting price | $160 /Month | $1,150 /Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | — | SOC 2, GDPR |
| Data residency | US | Global |
Key differences between Akita and Planhat
- Pricing: Akita starts at $160 /Month, while Planhat starts at $1,150 /Month.
- User satisfaction: Planhat scores higher with a 4.7-star average.
- Deployment: Akita supports SaaS/Web/Cloud; Planhat supports SaaS/Web/Cloud.
Akita vs Planhat — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Best for mid-to-large companies needing automated, multi-channel customer success management.
- You require comprehensive tracking of customer performance and satisfaction metrics.
- Your team benefits from automated outreach via email, SMS, and push notifications.
- You want detailed analytics and reporting to drive customer loyalty and retention.
- You are a very small business or startup without a dedicated customer success team.
- You need transparent pricing upfront or a simpler tool with minimal setup complexity.
Akita: Best for small to medium teams needing customizable, open source customer success tools. Planhat: Best for mid-to-large companies needing automated, multi-channel customer success management.
Description | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita | Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More about Planhat |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Akita and Planhat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Akita User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
| Buyer sentiment Buyers generally express high satisfaction with Planhat’s customer success features and automation capabilities. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Zenloop  Recruitee  Workato |
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Media and Screenshots
Videos | No videos available. |  3 Videos |
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Top Alternatives to Akita and Planhat in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Akita or Planhat?
- Planhat edges out the other on user ratings (4.7 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Akita and Planhat offer a free trial?
- Neither Akita nor Planhat currently lists a free trial.
- What is the starting price of Akita vs Planhat?
- Akita starts at $160 /Month. Planhat starts at $1,150 /Month.
- What are the top alternatives to Akita?
- Top alternatives to Akita include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.
- What are the top alternatives to Planhat?
- Top alternatives to Planhat include Salesforce, ChurnZero, ClientSuccess, Totango, Custify.