Froged Review: Is It The Right Customer Success Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPROverview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
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What is Froged?
Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry standard reporting tools and customizable reporting dashboards. Also check out add-ons for more capabilities, such as remote desktop and data collection, that really keep website up and running.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Froged Software Demo
Froged was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Froged
- Use cases
- Customer support teams, Small to medium-sized businesses, SaaS companies needing customizable reporting
- Team types
- Customer success managers, Support agents
- Company size
- 11-200 employees, 201-1000 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Froged
Customizable reporting dashboards beyond standard helpdesk tools
Availability of add-ons like remote desktop and data collection
Web-based platform accessible for SMBs
Is Froged right for you?
Best for SMBs needing customizable reporting in customer support software.
Choose Froged if
- You are a small to medium-sized business with 11-1000 employees.
- You require flexible, industry-standard customizable reporting dashboards.
- You want add-ons like remote desktop and data collection to extend support capabilities.
Consider alternatives if
- You are a large enterprise needing complex, enterprise-grade workflows.
- You need extensive out-of-the-box integrations without relying on add-ons.
What buyers should know before shortlisting Froged
Froged offers a robust customer support solution tailored for small to medium-sized businesses. Its customizable reporting and add-ons provide flexibility, though larger enterprises may find it lacking in advanced features.
Froged pros and cons
- Froged pros
Customizable reporting dashboards beyond standard helpdesk tools
Availability of add-ons like remote desktop and data collection
Web-based platform accessible for SMBs
- Froged cons
Limited information on pricing transparency
Potential need to purchase add-ons for full functionality
Ready to try it?
Get started with Froged
Start your free trial — no credit card required.
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See how it stacks up
Compare Froged side-by-side with top Customer Success Software alternatives.
What is the pricing of Froged?
Froged Pricing Plans
Free
Chat
Agents : 1
Knowledge Base
CRM
Analytics : 14 days histor
Show more +
Basic
Includes features of Free plan, plus
Agents : 3
CRM : Up to 1000 contacts
Analytics : 30 days History
Email Campaigns : 4000 emails per month
Growth
Includes features of Basic plan, plus
Agents : 6
CRM : Up to 5000 contacts
Analytics : 90 days history
Auto Messages In App : Full Version
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Custom
Includes features of Growth plan, plus
Agents : Custom limit
CRM : Custom limit
Analytics : Custom limit
Email Campaigns : Custom limit
Show more +
Froged reviews and ratings
Buyer sentiment
Overall positive sentiment with appreciation for customizable reporting and add-on features, tempered by concerns about pricing clarity and limited user feedback.
What buyers like
- Customizable reporting
- Add-on capabilities
- Ease of use for SMBs
Common complaints
- Pricing transparency
- Limited advanced features
What users are saying
D
Daniel
08/26/20
One of the best Live Chat in the…
One of the best Live Chat in the market. I purchased their LTD a few months ago and it works so goodThey always answer my questions quickly and the ...
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E
Enloya
07/08/20
Super app!
Froged has become an essential app for my digital platform business. I highly recommend it. - Manuel from Enloya
RD
Roger Doak
06/30/20
Amazing software to add massive value…
Amazing software to add massive value to my clients and leads!Ease of use to set up, build out and put in play is amazing. It does so much more than ...
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P
Pablo
06/30/20
I have been using Froged for the last…
I have been using Froged for the last months and I am really impressed of how easy is to segment your list. Behavior marketing was only available for ...
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M
Michele
06/30/20
Froged is a fantastic software that has…
Froged is a fantastic software that has all the features that makes it one of the best chat platforms in the market. The support is first class.
CS
Connor Stephens
06/24/20
Similar to Intercom but a software with…
Similar to Intercom but a software with full of bug and greedy mindset. I used their services for two months, raised many support requests, and wasted ...
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Froged security and data handling
Key compliance certifications and security features for IT and security teams evaluating Froged.
Certifications
Security features
Developer & data
Alternatives to Froged
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Froged Support Options
Frequently Asked Questions About Froged
Common questions buyers ask before choosing Froged.
Froged is a strong fit if: You are a small to medium-sized business with 11-1000 employees.; You require flexible, industry-standard customizable reporting dashboards.. Consider alternatives if: You are a large enterprise needing complex, enterprise-grade workflows.; You need extensive out-of-the-box integrations without relying on add-ons..
Buyers commonly note the following limitations of Froged: Limited information on pricing transparency; Potential need to purchase add-ons for full functionality; Smaller user base with only 44 ratings.
Some top alternatives to Froged includes Parlor, ClientSuccess, ProsperStack, Custify and Freshdesk Customer Success (Formely Freshsuccess).
Froged offers Free Trial, Freemium, Subscription pricing models
The starting price is not disclosed by Froged. You can visit Froged pricing page to get the latest pricing.
Ready to try it?
Get started with Froged
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].