Akita Review: Is It The Right Customer Success Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $160 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Akita?
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle and escalation management and user and account relationship management. It is built with Ruby on Rails and ActiveRecord and uses ElasticSearch for data indexing and search.
Pricing
Starts from $160 / Month when Billed Yearly
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Akita was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Akita
- Use cases
- Customer support teams, Sales operations, Customer success management
- Team types
- Customer success managers, Support agents
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Akita
Unlimited agents and live chat support
Open source platform allowing customization
Comprehensive customer lifecycle and escalation management
Is Akita right for you?
Best for small to medium teams needing customizable, open source customer success tools.
Choose Akita if
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
Consider alternatives if
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
What buyers should know before shortlisting Akita
Akita offers a robust open-source solution for customer success, making it ideal for organizations with technical resources. Its unlimited agents and live chat features provide great flexibility for managing customer interactions.
Akita pros and cons
- Akita pros
Unlimited agents and live chat support
Open source platform allowing customization
Comprehensive customer lifecycle and escalation management
- Akita cons
Limited user reviews and feedback available
No publicly available pricing information
Ready to try it?
Get started with Akita
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Akita side-by-side with top Customer Success Software alternatives.
What is the pricing of Akita?
Akita Pricing Plans
Weighing your options?
Not sure if Akita fits your budget?
Akita reviews and ratings
Buyer sentiment
Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps.
What buyers like
- Open source flexibility
- Unlimited agents
- Live chat functionality
Common complaints
- Lack of detailed documentation
- Limited user reviews and community support
Are you using Akita?
What users are saying
BW
Ben W
09/22/20
"Akita is grat for helping me manage my tasks and gauge customer health"
What do you like best about Akita? Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. ...
Read more
- See if Akita fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Akita?
Client management, also referred to as customer management, is a key aspect of business operations that involves managing and organizing cli…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
Customer tracking is a vital feature of any software designed for businesses. It is a powerful tool that allows companies to gather and anal…
Segmentation is dividing a market into separate consumer groups with comparable characteristics. It's an integral aspect of any customer str…
Akita security and data handling
Key compliance certifications and security features for IT and security teams evaluating Akita.
Certifications
Developer & data
Alternatives to Akita
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Empowering businesses to succeed ...
Very Good
Akita Support Options
Frequently Asked Questions About Akita
Common questions buyers ask before choosing Akita.
Akita is a Customer Success Software. Akita offers Client Management (Customer), Customer Engagement, Customer Tracking and many more functionalities.
Akita is a strong fit if: You want a free, open source platform with unlimited agents and live chat support.; Your team requires flexible customer lifecycle and escalation management capabilities.. Consider alternatives if: Your company needs advanced analytics and extensive third-party integrations.; You require strong vendor support, SLAs, or enterprise-grade feature sets..
Buyers commonly note the following limitations of Akita: Limited user reviews and feedback available; No publicly available pricing information; Potentially limited features compared to enterprise-grade solutions.
Some top alternatives to Akita includes Parlor, ClientSuccess, Custify, Salesmachine and Freshdesk Customer Success (Formely Freshsuccess).
Akita offers Subscription pricing model
The starting price of Akita is $160/Month when Billed Yearly
Ready to try it?
Get started with Akita
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].