Luma Health Review: Is It The Right Patient Engagement Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
HIPAALuma Health offers custom pricing plan
Cisco
Stanford Medicine
TMC
UCSF
Francisan HealthTrusted by teams including Cisco
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Luma Health?
Luma Health is a powerful patient engagement platform that simplifies and modernises how doctors and health clinics communicate with patientele. Our HIPAA-compliant communication solution facilitates easy-to-use text messages sent quickly through the everyday devices that patients use. Patients can also reschedule, confirm, or cancel appointments through phone call, email or text, in the language of their choice. Plus, our automated reminders help reduce no-shows, cancellations, and backfills and increase
Pricing
Luma Health offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Luma Health Software Demo
Luma Health was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Luma Health
- Use cases
- Healthcare providers, Medical clinics, Patient communication management
- Team types
- Medical office administrators, Patient engagement coordinators
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Luma Health
HIPAA-compliant secure messaging
Multilingual communication capabilities
Automated appointment reminders reducing no-shows
Is Luma Health right for you?
Best for HIPAA-compliant, multilingual patient communication and appointment management.
Choose Luma Health if
- You need secure, HIPAA-compliant messaging for patient communication.
- You want automated multilingual appointment reminders to reduce no-shows.
- Your healthcare organization has dedicated administrative staff managing patient engagement.
Consider alternatives if
- You operate a small practice without dedicated administrative resources.
- You require transparent, fixed pricing or extensive integration details upfront.
What buyers should know before shortlisting Luma Health
Luma Health is a modern patient engagement platform that enhances communication between healthcare providers and patients. Its HIPAA-compliant features and user-friendly interface make it an excellent choice for clinics looking to reduce no-shows and improve patient interactions.
Luma Health pros and cons
- Luma Health pros
HIPAA-compliant secure messaging
Multilingual communication capabilities
Automated appointment reminders reducing no-shows
- Luma Health cons
Pricing is quotation-based and not publicly available
Limited information on integration capabilities
Ready to try it?
Get started with Luma Health
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Luma Health side-by-side with top Patient Engagement Software alternatives.
What is the pricing of Luma Health?
Luma Health uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Luma Health Pricing Plans
Weighing your options?
Not sure if Luma Health fits your budget?
Luma Health reviews and ratings
Buyer sentiment
Users generally express high satisfaction with Luma Health’s ease of use and effectiveness in reducing appointment no-shows.
What buyers like
- Ease of use
- Effective appointment reminders
- HIPAA compliance
Common complaints
- Lack of pricing transparency
- Setup complexity for smaller teams
Are you using Luma Health?
What users are saying
JH
jesseca h
12/15/23
"It isnt very user convenient"
What do you like best about Luma Health? The messaging platform has potential to be a nice platform What do you dislike about Luma Health?
KD
Keith D
02/28/23
"Luma Illuminates the Way"
What do you like best about Luma Health? The Luma Health product offers automated functions that enable streamlined and improved patient engagement ...
Read more
KC
katie c
12/16/22
"so much easier to use and being able to text"
What do you like best about Luma Health? Being able to text and not have to call makes my job so much easier What do you dislike about Luma Health?
RN
Rebecca N
12/14/22
"An Amazing Tool for Healthcare Professionals!"
What do you like best about Luma Health? I absolutely love the ease and quickness of sending secure messages to our patients with referral/appointment ...
Read more
JM
jay m
11/29/22
"Excellent and efficient"
What do you like best about Luma Health? I like how easy it is to use and how helpful it is for me to communicate with my pt.s and to be very direct ...
Read more
JV
JENNY V
11/19/22
"SCHEDULING"
What do you like best about Luma Health? THE PAPERWORK FILLING OUT IS good and the times reminders. What do you dislike about Luma Health?
- See if Luma Health fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Luma Health?
Appointment scheduling is a vital feature of software that allows users to efficiently manage their appointments and schedule time slots for…
HIPAA Compliant software is designed to meet the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) in…
Real-time data gathering and transfer between the jobsite and project managers at the office is possible with mobile access. Employees on th…
Patient Records Management is a software feature that allows healthcare professionals to manage, organize, and access patient records electr…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Luma Health security and data handling
Key compliance certifications and security features for IT and security teams evaluating Luma Health.
Certifications
Security features
Developer & data
Alternatives to Luma Health
Luma Health Customers
Cisco
Stanford Medicine
TMC
UCSF
Francisan Health
UCSanDiego
Cook County Health
Banner Health
Ascension
mpca
IPHCA
OACHC
HT4M
UberHealth
Luma Health Support Options
Frequently Asked Questions About Luma Health
Common questions buyers ask before choosing Luma Health.
Luma Health is a Patient Engagement Software. Luma Health offers Mobile Access, Workflow Management, Patient Records Management, HIPAA Compliant and many more functionalities.
Luma Health is a strong fit if: You need secure, HIPAA-compliant messaging for patient communication.; You want automated multilingual appointment reminders to reduce no-shows.. Consider alternatives if: You operate a small practice without dedicated administrative resources.; You require transparent, fixed pricing or extensive integration details upfront..
Buyers commonly note the following limitations of Luma Health: Pricing is quotation-based and not publicly available; Limited information on integration capabilities; Potentially complex setup for smaller practices.
Some top alternatives to Luma Health includes AestheticsPro, Healthquest, DocMeIn, Qualified and DearDoc.
Luma Health offers Quotation Based pricing model
The starting price is not disclosed by Luma Health. You can visit Luma Health pricing page to get the latest pricing.
Ready to try it?
Get started with Luma Health
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
