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Luma Health vs Relatient Comparison

Last updated:

Luma Health

4.8(33 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Luma Health is a powerful patient engagement platform that simplifies and modernises how doctors and health clinics communicate with patientele. Our HIPAA-compliant communication solution facilitates easy-to-use text mes…

Relatient

4.8(21 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Relatient is a brilliant patient engagement platform that helps amplify engagement levels while introducing a slew of features to elevate patient experiences. This software facilitates streamlined scheduling, reduces no-…

Luma Health vs Relatient — at a glance

FeatureLuma HealthRelatient
Rating4.8 / 54.8 / 5
Reviews3321
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryPatient Engagement SoftwarePatient Engagement Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac
APIAvailableAvailable
Support modesBusiness Hours, OnlineBusiness Hours, Online
CertificationsSOC 2, HIPAA, GDPRHIPAA
Data residencyUSUS

Key differences between Luma Health and Relatient

  • Deployment: Luma Health supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Relatient supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Luma Health vs Relatient — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Patient Engagement Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Luma Health - New SaaS Software
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Talk to an expert
Relatient - New SaaS Software
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Talk to an expert

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Biggest differences

Start here before you go deeper into features.

Luma Health

Best for HIPAA-compliant, multilingual patient communication and appointment management.

Choose if
  • You need secure, HIPAA-compliant messaging for patient communication.
  • You want automated multilingual appointment reminders to reduce no-shows.
  • Your healthcare organization has dedicated administrative staff managing patient engagement.
Consider alternatives if
  • You operate a small practice without dedicated administrative resources.
  • You require transparent, fixed pricing or extensive integration details upfront.

Relatient

Best for healthcare providers needing HIPAA-compliant patient communication and no-show reduction.

Choose if
  • You require multi-channel encrypted reminders via voice, text, and email to reduce no-shows.
  • Your organization needs real-time patient notifications about delays and schedule changes.
  • You are a medium to large healthcare provider prioritizing streamlined patient engagement workflows.
Consider alternatives if
  • You operate a small practice with low patient volume and minimal engagement needs.
  • You need transparent, fixed pricing or advanced marketing automation features for patient outreach.

Luma Health: Best for HIPAA-compliant, multilingual patient communication and appointment management. Relatient: Best for healthcare providers needing HIPAA-compliant patient communication and no-show reduction.

Description

Luma Health is a powerful patient engagement platform that simplifies and modernises how doctors and health clinics communicate with patientele. Our HIPAA-compliant communication solution ... Read More about Luma Health

Relatient is a brilliant patient engagement platform that helps amplify engagement levels while introducing a slew of features to elevate patient experiences. This software facilitates ... Read More about Relatient

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

4.8

(33)

4.8

(21)

Best Company Size

51-500 employees500+ employees
51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

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Step 1 of 4

How big is your team?

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How do Luma Health and Relatient Compare on Features?

Total Features

5 Features

6 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare Luma Health and Relatient on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Other Details

      Organization Types supported

      • Small Business
      • Large Enterprises
      • Medium Business
      • Freelancers
      • Individuals
      • Small Business
      • Large Enterprises
      • Medium Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✓ Yes
      ✓ Yes

      GDPR

      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes

      Data Residency

      🇺🇸 US
      🇺🇸 US

      Luma Health User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      74

      7

      0

      1

      0

      25

      2

      0

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Users generally express high satisfaction with Luma Health’s ease of use and effectiveness in reducing appointment no-shows.

      What buyers like

      • Ease of use
      • Effective appointment reminders
      • HIPAA compliance

      Common complaints

      • Lack of pricing transparency
      • Setup complexity for smaller teams

      Buyer sentiment

      Users generally express high satisfaction with Relatient’s patient communication effectiveness and HIPAA compliance.

      What buyers like

      • Ease of use
      • Reliable appointment reminders
      • Effective patient communication

      Common complaints

      • Lack of pricing transparency
      • Limited marketing features

      Pros and Cons

      • HIPAA-compliant secure messaging

      • Multilingual communication capabilities

      • Automated appointment reminders reducing no-shows

      • Pricing is quotation-based and not publicly available

      • Limited information on integration capabilities

      • Effective reduction of patient no-shows through automated reminders

      • HIPAA compliant encrypted communication via voice, text, and email

      • Real-time patient notifications about delays and schedule changes

      • Pricing is quotation based and not publicly disclosed

      • Limited information on marketing features and integrations

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Luma Health or Relatient? Tell buyers what actually differs.

      List of Customers

      Customers

      Cisco

      Cisco

      Stanford Medicine

      Stanford Medicine

      TMC

      TMC

      Hospital Sisters Health System

      Hospital Sisters Health System

      Vancouver Clinic

      Vancouver Clinic

      ONE Pediatrics

      ONE Pediatrics

      Media and Screenshots

      Screenshots

      Luma Health screenshot

      3 Screenshots

      No screenshots available.

      Videos

      video-0

      3 Videos

      video-0

      2 Videos

      Top Alternatives to Luma Health and Relatient in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Luma Health or Relatient?
      Luma Health and Relatient are closely matched with equal user ratings of 4.8. The right choice depends on your team size, budget, and specific Patient Engagement Software needs.
      Do Luma Health and Relatient offer a free trial?
      Neither Luma Health nor Relatient currently lists a free trial.
      What is the starting price of Luma Health vs Relatient?
      Luma Health starts at Contact for pricing. Relatient starts at Contact for pricing.
      What are the top alternatives to Luma Health?
      Top alternatives to Luma Health include AestheticsPro, Healthquest, DocMeIn, Qualified, Workvivo.
      What are the top alternatives to Relatient?
      Top alternatives to Relatient include AppointMentor, DocMeIn, Clockwise.MD, AdvancedScheduling, skedule.care.