8.6
Spot Score
FixMe.IT Review: Is It The Right Remote Access Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Buyer feedback
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Security & Compliance
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SpotSaaS Analysis for FixMe.IT
FixMe.IT is a remote access software primarily used by IT Support Technicians and Help Desk Managers in medium-sized businesses with 50-500 employees. A 4.7/5 rating from 526 reviews indicates broad validation among users, reflecting its effectiveness and reliability in remote technical support.
The software is praised for being cost and time efficient, making it a valuable tool for IT services, telecommunications, and e-commerce sectors. Its ease of use and installation, along with support for multiple monitors, significantly enhance the user experience. However, newcomers may find the richness of features and customizations complex without adequate support.
Quick facts about FixMe.IT
What is FixMe.IT?
FixMe.it is a remote access software application that allows you to remotely administer your computer from another location.It Allows you to virtually connect to the remote computer or server and provide remote assistance to end users.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
FixMe.IT Software Demo
FixMe.IT was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FixMe.IT
- Use cases
- IT Services, Telecommunications, E-commerce
- Team types
- IT Support Technicians, Help Desk Managers
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose FixMe.IT
Easy to use and install with intuitive interface
Reliable connection with low lag and multiple monitor support
Cost and time efficient for remote technical support
Is FixMe.IT right for you?
Best for medium-sized IT teams needing simple, reliable remote support.
Choose FixMe.IT if
- You need easy, low-complexity setup with an intuitive interface.
- Your priority is cost-effective, efficient remote technical assistance.
- You require secure, seamless unattended access with multi-monitor support.
Consider alternatives if
- Your organization demands extensive advanced feature customization.
- You rely heavily on a broad marketplace of third-party integrations.
What buyers should know before shortlisting FixMe.IT
FixMe. IT stands out as a top choice for remote support, praised for its ease of use and cost-effectiveness.
Users appreciate the seamless setup for team collaboration and remote assistance, enabling efficient technical support both internally and externally. The product's ability to offer unattended access, multiple monitor support, and responsive performance without significant lag greatly enhances user experience.
While some users noted minor concerns such as occasional connectivity issues or limited features, FixMe. IT's overall reliability and value shine through.
The software's intuitive interface, unintrusive installation, and robust functionality make it a smart investment for IT professionals seeking effective remote support solutions. With features like unattended access setup, easy browser-based connection, and reliable performance, FixMe.
IT continues to prove itself as a reliable and efficient tool for remote technical support.
FixMe.IT pros and cons
- FixMe.IT pros
Easy to use and install with intuitive interface
Reliable connection with low lag and multiple monitor support
Cost and time efficient for remote technical support
- FixMe.IT cons
Feature richness and customization can be complex for newcomers
Limited selection in the Marketplace for advanced functionalities
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What is the pricing of FixMe.IT?
FixMe.IT reviews and ratings
Buyer sentiment
Users generally praise FixMe.IT for its ease of use, reliability, and cost-effectiveness, while noting some limitations in advanced features and occasional connectivity issues.
What buyers like
- Ease of use
- Reliable connection
- Cost efficiency
Common complaints
- Limited advanced features
- Connectivity issues
What users are saying
KH
Keith H
02/22/24
"Great Product for Remote support."
What do you like best about FixMe.IT? I like the fact that we can set it up for use by the team to be able to share resources to better enable remote ...
Read more
JK
Jessica K
11/29/23
"FixMe.IT is the best for technical support internally and externally!!"
What do you like best about FixMe.IT? FixMe.IT is both cost and time efficient. It saves me time and money helping coworkers and clients no matter ...
Read more
PH
Paul H
10/09/22
"FixMe Review"
What do you like best about FixMe.IT? Ease of use and ease of installation both remote and local. What do you dislike about FixMe.IT?
MM
Mark M
08/11/22
"Most cost effective remote support application I have ever used"
What do you like best about FixMe.IT? Easy to use, especially for the end user What do you dislike about FixMe.IT?
KL
Ken L
08/11/22
"Very easy to use"
What do you like best about FixMe.IT? The multiple monitor support is really nice. What do you dislike about FixMe.IT?
AU
Anonymous User
08/11/22
"Always works"
What do you like best about FixMe.IT? All of our users have the client software on their machines as well as all of our servers. I've never had any ...
Read more
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What are the features of FixMe.IT?
: The File Transfer feature empowers users to send and receive files securely during remote sessions. This is essential for situations where…
: The Live Chat feature allows users to communicate in real-time with support agents or team members during remote assistance sessions. This…
: The Remote Control feature enables support agents to take direct control of a user's device to perform troubleshooting or configure settin…
: With the Screen Sharing feature, users can display their computer screens to support agents or team members, enabling a visual understandi…
: Session Recording captures all activities during a remote support session, allowing for future reference and review. This feature is inval…
: The Session Transfer feature allows support agents to seamlessly transfer an ongoing session to another agent if specialized expertise is…
FixMe.IT security and data handling
Key compliance certifications and security features for IT and security teams evaluating FixMe.IT.
Certifications
Security features
Developer & data
Alternatives to FixMe.IT
Why buyers keep looking beyond FixMe.IT
Users may seek alternatives to FixMe.IT due to concerns about pricing, especially if they find that competing remote support tools offer similar features at a lower cost, making budget management a priority.
Some users might require more advanced features or integrations that FixMe.IT does not provide, prompting them to explore other solutions that better align with their specific operational needs.
If users experience technical issues or limitations with FixMe.IT, such as connectivity problems or insufficient customer support, they may look for alternatives that promise more reliable performance and responsive assistance.
Organizations with strict security protocols may seek alternatives that offer enhanced encryption or compliance certifications beyond what FixMe.IT provides, ensuring they meet their regulatory requirements.
Users who prioritize user interface and experience might consider alternatives if they find FixMe.IT’s platform less intuitive or harder to navigate compared to other remote access tools on the market.
FixMe.IT Support Options
Frequently Asked Questions About FixMe.IT
Common questions buyers ask before choosing FixMe.IT.
FixMe.IT is a Remote Access Software. FixMe.IT offers Live Chat, Screen Sharing, File Transfer, Remote Control, Session Recording and many more functionalities.
FixMe.IT is a strong fit if: You need easy, low-complexity setup with an intuitive interface.; Your priority is cost-effective, efficient remote technical assistance.. Consider alternatives if: Your organization demands extensive advanced feature customization.; You rely heavily on a broad marketplace of third-party integrations..
Buyers commonly note the following limitations of FixMe.IT: Feature richness and customization can be complex for newcomers; Limited selection in the Marketplace for advanced functionalities; Occasional connectivity issues reported.
Some top alternatives to FixMe.IT includes ScreenMeet, ISL Online, RemotePC, ShowMyPC and GoTo Resolve.
FixMe.IT offers Free Trial, Subscription pricing models
The starting price is not disclosed by FixMe.IT. You can visit FixMe.IT pricing page to get the latest pricing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].