8.6
SpotScore
FixMe.IT Review: Is It The Right Remote Access Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPROverview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for FixMe.IT
FixMe.IT at 4.7/5 from 526 reviews and SpotScore 8.6 serves IT Support Technicians and Help Desk Managers in mid-market companies (50–500 employees) who need fast remote access without complex setup. The platform reduces support resolution time through straightforward remote control and multi-monitor support. IT services, telecommunications, and e-commerce teams adopt it for cost efficiency and quick deployment.
Remote access software enables technicians to troubleshoot and resolve issues from a distance, replacing on-site visits and reducing downtime. The primary metric improved is mean time to resolution (MTTR) and support cost per ticket.
Quick picks:
What is FixMe.IT?
FixMe.IT is a remote support platform used by IT professionals and help desk teams to deliver on-demand and unattended remote assistance to end users, with support for multiple monitors and low-latency screen sharing. It replaces the need for IT staff to be physically present for desktop support by giving technicians full control of remote machines with minimal setup on the user's end. The platform is positioned as a cost-effective alternative to TeamViewer for teams with high support session frequency.
Pricing
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
FixMe.IT Software Demo
FixMe.IT was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FixMe.IT
- Use cases
- IT Services, Telecommunications, E-commerce
- Team types
- IT Support Technicians, Help Desk Managers
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose FixMe.IT
Easy to use and install with intuitive interface
Reliable connection with low lag and multiple monitor support
Cost and time efficient for remote technical support
Is FixMe.IT right for you?
Best for medium-sized IT teams needing simple, reliable remote support.
Choose FixMe.IT if
- You need easy, low-complexity setup with an intuitive interface.
- Your priority is cost-effective, efficient remote technical assistance.
- You require secure, seamless unattended access with multi-monitor support.
Consider alternatives if
- Your organization demands extensive advanced feature customization.
- You rely heavily on a broad marketplace of third-party integrations.
What buyers should know before shortlisting FixMe.IT
FixMe. IT stands out as a top choice for remote support, praised for its ease of use and cost-effectiveness.
Users appreciate the seamless setup for team collaboration and remote assistance, enabling efficient technical support both internally and externally. The product's ability to offer unattended access, multiple monitor support, and responsive performance without significant lag greatly enhances user experience.
While some users noted minor concerns such as occasional connectivity issues or limited features, FixMe. IT's overall reliability and value shine through.
The software's intuitive interface, unintrusive installation, and robust functionality make it a smart investment for IT professionals seeking effective remote support solutions. With features like unattended access setup, easy browser-based connection, and reliable performance, FixMe.
IT continues to prove itself as a reliable and efficient tool for remote technical support.
FixMe.IT pros and cons
- FixMe.IT pros
Easy to use and install with intuitive interface
Reliable connection with low lag and multiple monitor support
Cost and time efficient for remote technical support
- FixMe.IT cons
Feature richness and customization can be complex for newcomers
Limited selection in the Marketplace for advanced functionalities
Ready to try it?
Get started with FixMe.IT
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare FixMe.IT side-by-side with top Remote Access Software alternatives.
What is the pricing of FixMe.IT?
Weighing your options?
Not sure if FixMe.IT fits your budget?
FixMe.IT reviews and ratings
Buyer sentiment
Users generally praise FixMe.IT for its ease of use, reliability, and cost-effectiveness, while noting some limitations in advanced features and occasional connectivity issues.
What buyers like
- Ease of use
- Reliable connection
- Cost efficiency
Common complaints
- Limited advanced features
- Connectivity issues
Are you using FixMe.IT?
What users are saying
KH
Keith H
02/22/24
"Great Product for Remote support."
What do you like best about FixMe.IT? I like the fact that we can set it up for use by the team to be able to share resources to better enable remote ...
Read more
JK
Jessica K
11/29/23
"FixMe.IT is the best for technical support internally and externally!!"
What do you like best about FixMe.IT? FixMe.IT is both cost and time efficient. It saves me time and money helping coworkers and clients no matter ...
Read more
PH
Paul H
10/09/22
"FixMe Review"
What do you like best about FixMe.IT? Ease of use and ease of installation both remote and local. What do you dislike about FixMe.IT?
MM
Mark M
08/11/22
"Most cost effective remote support application I have ever used"
What do you like best about FixMe.IT? Easy to use, especially for the end user What do you dislike about FixMe.IT?
KL
Ken L
08/11/22
"Very easy to use"
What do you like best about FixMe.IT? The multiple monitor support is really nice. What do you dislike about FixMe.IT?
AU
Anonymous User
08/11/22
"Always works"
What do you like best about FixMe.IT? All of our users have the client software on their machines as well as all of our servers. I've never had any ...
Read more
- See if FixMe.IT fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of FixMe.IT?
File transfer refers to the process of transferring or sharing electronic data between devices or systems. This feature allows users to send…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
The Remote Control feature lets support agents take direct control of a user's device to perform troubleshooting or configure settings as ne…
Screen sharing is a feature that allows users to share their computer screens with others in real-time. It enables collaboration and remote…
Session Recording' refers to a tool that records website visitors' browsing sessions. These recorded sessions provide unrivaled insight into…
The Session Transfer feature allows support agents to smoothly transfer an ongoing session to another agent if specialized expertise is requ…
FixMe.IT security and data handling
Key compliance certifications and security features for IT and security teams evaluating FixMe.IT.
Certifications
Security features
Developer & data
Alternatives to FixMe.IT
Why buyers keep looking beyond FixMe.IT
Pricing is higher than competing remote support tools with comparable features
Lacks advanced integrations and API capabilities that larger teams require
Connectivity issues and slow support response times reported by users
Does not offer HIPAA or SOC 2 compliance certifications required by regulated industries
Interface is less intuitive than competitors like TeamViewer or AnyDesk
FixMe.IT Support Options
Frequently Asked Questions About FixMe.IT
Common questions buyers ask before choosing FixMe.IT.
FixMe.IT is a Remote Access Software. FixMe.IT offers Live Chat, Screen Sharing, File Transfer, Remote Control, Session Recording and many more functionalities.
FixMe.IT is a strong fit if: You need easy, low-complexity setup with an intuitive interface.; Your priority is cost-effective, efficient remote technical assistance.. Consider alternatives if: Your organization demands extensive advanced feature customization.; You rely heavily on a broad marketplace of third-party integrations..
Buyers commonly note the following limitations of FixMe.IT: Feature richness and customization can be complex for newcomers; Limited selection in the Marketplace for advanced functionalities; Occasional connectivity issues reported.
Some top alternatives to FixMe.IT includes ScreenMeet, ISL Online, RemotePC, ShowMyPC and GoTo Resolve.
FixMe.IT offers Free Trial, Subscription pricing models
The starting price is not disclosed by FixMe.IT. You can visit FixMe.IT pricing page to get the latest pricing.
Free buyer scorecard
Evaluate FixMe.IT with the remote access software buyer scorecard
A weighted remote access software scorecard to assess FixMe.IT objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with FixMe.IT
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].