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LiveOps vs LiveVox Comparison

Last updated:

LiveOps

3.2(5 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qual…

LiveVox

4.4(54 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates adv…

LiveVox leads on user satisfaction with a 4.4-star rating across 54 reviews.

LiveOps vs LiveVox — at a glance

FeatureLiveOpsLiveVox
Rating3.2 / 54.4 / 5
Reviews554
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryContact Center Operations SoftwareContact Center Operations Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - iOS
API
Support modesOnlineOnline
CertificationsSOC 2
Data residencyUSGlobal

Key differences between LiveOps and LiveVox

  • User satisfaction: LiveVox scores higher with a 4.4-star average.
  • Deployment: LiveOps supports SaaS/Web/Cloud; LiveVox supports SaaS/Web/Cloud, Mobile - iOS.

LiveOps vs LiveVox — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

LiveOps - Contact Center Operations Software
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LiveVox - Contact Center Operations Software
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LiveOps vs LiveVox: Biggest differences

Start here before you go deeper into features.

LiveOps

Best for

Large Enterprises, Medium Business, Small Business

LiveVox

Best for

Large Enterprises, Medium Business, Small Business

LiveOps typically suits Large Enterprises and Medium Business. LiveVox tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat ... Read More about LiveOps

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our ... Read More about LiveVox

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.2

(5)

4.38

(54)
Get pricing help
Get pricing help

Software Demo

Demo

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Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

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How do LiveOps and LiveVox Compare on Features?

Total Features

4 Features

4 Features

Unique Features

No unique features

No unique features

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Compare LiveOps and LiveVox on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      LiveOps vs LiveVox: Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Not Available
      Get help choosing
      Get help choosing

      LiveOps vs LiveVox Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Residency

      🇺🇸 US
      🌐 Global

      LiveOps User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      1

      1

      3

      0

      1

      42

      28

      4

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely.

      What buyers like

      • Fast issue resolution
      • Multi-channel support
      • User-friendly interface

      Common complaints

      • Limited customization options
      • Can be expensive for small teams
      • Integration challenges

      Buyer sentiment

      Buyer sentiment is positive across 74 reviews, with strong overall satisfaction.

      What buyers like

      • Almost fully automated with daily job builds and ongoing platform improvements.
      • Integrates all communication channels in one platform.
      • Offers omni-channel telephony for contact center operations.

      Common complaints

      • Some users need faster support turnaround for completing custom requests.
      • Limited marketplace selection restricts access to advanced integrations.

      Pros and Cons

      • Offers a seamless multi-channel experience for customers.

      • Provides valuable insights to improve agent performance.

      • Redundancy management tools ensure smooth transitions.

      • Customization options may be limited for specific needs.

      • Integration with existing systems can be challenging.

      • Supports high interaction volumes

      • Strong compliance features

      • Comprehensive omnichannel support

      • May be complex for new users

      • Training may be necessary

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used LiveOps or LiveVox? Tell buyers what actually differs.

      LiveOps and LiveVox Customers

      Customers

      No Customers information available.

      Paypal

      Paypal

      Patelco

      Patelco

      BECU

      BECU

      Media and Screenshots

      Screenshots

      No screenshots available.

      Next Generation Contact Platform

      1 Screenshots

      Videos

      video-0

      1 Videos

      video-0

      3 Videos

      Top Alternatives to LiveOps and LiveVox in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, LiveOps or LiveVox?
      LiveVox edges out the other on user ratings (4.4 vs 3.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do LiveOps and LiveVox offer a free trial?
      Neither LiveOps nor LiveVox currently lists a free trial.
      What is the starting price of LiveOps vs LiveVox?
      LiveOps starts at Contact for pricing. LiveVox starts at Contact for pricing.
      What are the top alternatives to LiveOps?
      Top alternatives to LiveOps include Voximplant Kit, UJET, JustCall, VCC Live, DYL Business Phone Service.
      What are the top alternatives to LiveVox?
      Top alternatives to LiveVox include CloudCall, Voximplant Kit, UJET, Aloware, JustCall.