ipSCAPE Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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ipSCAPE offers custom pricing plan
Healius
Laithwaite’s Wine
Compare Club
Cornucopia
SavvyTrusted by many companies including Healius
Overview
Pricing
Buyer feedback
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Security & Compliance
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What is ipSCAPE?
Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to automate your personalized communications. Record calls with ease, whether automatically or upon agent request, and assign them to individual customer records. Boost your call center's efficiency with Progressive, Preview, Power, and Predictive dialers. Monitor and improve performance with a comprehensive dashboard. ipSCAPE empowers your call center to increase pick-up rates and enhance productivity, elevating your overall business success.
Pricing
ipSCAPE offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
ipSCAPE Software Demo
ipSCAPE was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ipSCAPE
- Team types
- Large Enterprises, Medium Business
Why teams choose ipSCAPE
Offers a comprehensive suite of communication tools.
Automates processes to improve efficiency.
Real-time performance monitoring enhances decision-making.
Is ipSCAPE right for you?
What buyers should know before shortlisting ipSCAPE
ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing insights into call waiting times, enabling effective call management, and facilitating communication with customers, ultimately enhancing customer service quality.
The ability to listen to previous calls for self-improvement and cross-country communication are highlighted as key strengths. While some users reported occasional errors and latency issues, these seem to be manageable and do not overshadow the overall positive experience.
The tool's user-friendly interface, easy access, and functionalities for monitoring call activities and agent performance are consistently praised. Overall, ipSCAPE emerges as a valuable tool for businesses looking to streamline call handling processes, improve customer interactions, and enhance overall efficiency in handling calls and managing agent performance.
Its benefits in promoting better communication with customers and internal team collaboration are key highlights users appreciate.
ipSCAPE pros and cons
- ipSCAPE pros
Offers a comprehensive suite of communication tools.
Automates processes to improve efficiency.
Real-time performance monitoring enhances decision-making.
- ipSCAPE cons
May be overwhelming for smaller operations.
Requires a reliable internet connection.
Ready to try it?
Get started with ipSCAPE
Connect with the team for a personalised demo.
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See how it stacks up
Compare ipSCAPE side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of ipSCAPE?
ipSCAPE uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ipSCAPE reviews and ratings
What buyers like
- Provides accurate time tracking, helping in call management and handling.
- Easy to log in and access, making it user-friendly.
- Allows monitoring of call activities and agents' performance for evaluation and improvement.
Common complaints
- Occasional errors and latency issues may occur, affecting usability.
- System crashes or errors leading to interruptions in service.
- Limited visibility on certain metrics like wrapping time or hold duration.
What users are saying
MB
Marilyn B
07/17/23
"GOOD"
What do you like best about ipSCAPE? Provide accurate time, especially when you're on break or lunch. Easy to log in. Provides us an insight into how ...
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KA
Kennard A
07/13/23
"very efficient"
What do you like best about ipSCAPE? It help me monitor the users within the company real time What do you dislike about ipSCAPE? The numerous times ...
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JB
Joy B
06/28/23
"amazing"
What do you like best about ipSCAPE? Easy to log in. easy to access. helpfull What do you dislike about ipSCAPE? when getting error logging in. error ...
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DP
Deniel Paolo T
06/28/23
"Great working with ipSCAPE"
What do you like best about ipSCAPE? ipSCAPE is helpful since we can listen to our previous calls to improve ourselves. The best thing about using ...
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MC
Marlou C
06/28/23
"Awesome"
What do you like best about ipSCAPE? It will allow us to know how many calls are waiting on the other line so that we can manage our call as part of ...
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SC
Sarah C
06/27/23
"Ipscape"
What do you like best about ipSCAPE? i can quickly check and monitor the activities done by my agents as well as to listen to the agent's calls for ...
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ipSCAPE security and data handling
Key compliance certifications and security features for IT and security teams evaluating ipSCAPE.
Developer & data
Alternatives to ipSCAPE
ipSCAPE Customers
Healius
Laithwaite’s Wine
Compare Club
Cornucopia
Savvy
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Australian Collections Services (ACS)
ipSCAPE Support Options
Frequently Asked Questions About ipSCAPE
Common questions buyers ask before choosing ipSCAPE.
Buyers commonly note the following limitations of ipSCAPE: May be overwhelming for smaller operations.; Requires a reliable internet connection.; Customization options may be limited..
Some top alternatives to ipSCAPE includes FIVE CRM, uContact, Call Center Studio, UJET and RingCentral Engage Digital.
ipSCAPE offers Quotation Based pricing model
The starting price is not disclosed by ipSCAPE. You can visit ipSCAPE pricing page to get the latest pricing.
Ready to try it?
Get started with ipSCAPE
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].