ice Contact Center vs Aloware Comparison
ice Contact Center
Starting at Contact for pricing
- Large Enterprises
- Medium Business
The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time na…
Aloware
Starting at $250 /Month
- Medium Business
- Small Business
Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other touchpoints over time. Operators can…
Aloware leads on user satisfaction with a 4.6-star rating across 114 reviews.
ice Contact Center vs Aloware — at a glance
| Feature | ice Contact Center | Aloware |
|---|---|---|
| Rating | 4.0 / 5 | 4.6 / 5 |
| Reviews | 6 | 114 |
| Starting price | Contact for pricing | $250 /Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep) |
| Certifications | — | SOC 2, HIPAA, GDPR |
| Data residency | US | Global |
Key differences between ice Contact Center and Aloware
- Pricing: Aloware starts at $250 /Month. ice Contact Center pricing is not publicly listed.
- Target audience: ice Contact Center is built for Large Enterprises and Medium Business, while Aloware targets Medium Business and Small Business.
- User satisfaction: Aloware scores higher with a 4.6-star average.
- Deployment: ice Contact Center supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Aloware supports SaaS/Web/Cloud.
ice Contact Center vs Aloware — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for contact centers needing real-time call and agent performance tracking.
- You manage a small to mid-sized contact center focused on call operations.
- You require real-time visibility into agent performance and call quality.
- You want a simple, low-complexity setup with freemium pricing to start.
- You need advanced analytics and detailed multi-channel CRM integrations.
- Your company lacks a dedicated contact center or call operations team.
ice Contact Center typically suits Large Enterprises and Medium Business. Aloware tends to fit Medium Business and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More about ice Contact Center | Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other ... Read More about Aloware |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 11-50 employees51-200 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare ice Contact Center and Aloware on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
ice Contact Center User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 10 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyers generally appreciate Aloware for its ease of use and real-time operational insights but note limitations in advanced features and integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  BobBarker  Magnatek  Elections Ontario | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
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Videos |  1 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ice Contact Center or Aloware?
- Aloware edges out the other on user ratings (4.6 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ice Contact Center and Aloware offer a free trial?
- Neither ice Contact Center nor Aloware currently lists a free trial.
- What is the starting price of ice Contact Center vs Aloware?
- ice Contact Center starts at Contact for pricing. Aloware starts at $250 /Month.
- What are the top alternatives to ice Contact Center?
- Top alternatives to ice Contact Center include FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center.
- What are the top alternatives to Aloware?
- Top alternatives to Aloware include TalkDesk, XCALLY, uContact, Call Center Studio, CallFire.