Hilos Review: Is It The Right Chatbots Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Starts from $199 / month when yearly
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What is Hilos?
Hilos is a comprehensive platform for the WhatsApp API that enables businesses to profile leads, automate follow-ups, and seamlessly integrate with preferred tools to boost conversion rates. Designed specifically for WhatsApp, Hilos offers a web interface tailored for business use, facilitating efficient communication through automated message flows. This innovative automation tool streamlines messaging processes with a highly effective multi-agent inbox and smooth integration with existing systems. By focusing on WhatsApp, Hilos ensures conversations feel natural and familiar to customers. It enhances lead management by collecting crucial information before contacts enter the CRM and intelligently assigns leads to the right sales representatives. Additionally, Hilos supports automated billing, payment reminders, and customer notifications for events such as appointment cancellations or rescheduling. The platform also enables businesses to gather valuable customer feedback through personalized questions, making it a powerful solution for improving communication and increasing sales efficiency.
Pricing
Starts from $199 / month when yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
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Hilos was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Hilos
- Use cases
- E-commerce, Retail, D2C brands
- Team types
- Sales Managers, Customer Support Leads
- Company size
- 10–200 employees
Why teams choose Hilos
Hilos provides comprehensive WhatsApp API capabilities, allowing businesses to profile leads, automate follow-ups, and integrate seamlessly with other essential tools to enhance conversion rates.
The platform offers a business-specific web interface that facilitates smooth and efficient communication with customers through automated message flows.
Hilos features a highly effective multi-agent inbox that streamlines messaging workflows, enabling multiple team members to manage customer interactions collaboratively.
Is Hilos right for you?
What buyers should know before shortlisting Hilos
Hilos has revolutionized the way we communicate with our customers via WhatsApp. The platform’s multi-agent inbox and automation features have dramatically improved our response times and lead management.
Collecting lead information before CRM entry and smart assignment to sales reps streamlined our sales process. Automated billing and appointment notifications saved us time and reduced errors.
While focusing solely on WhatsApp limits channels, Hilos integrates well with our existing tools and has a manageable learning curve. Overall, Hilos has enhanced our customer engagement and boosted our conversion rates effectively.
Hilos pros and cons
- Hilos pros
Hilos provides comprehensive WhatsApp API capabilities, allowing businesses to profile leads, automate follow-ups, and integrate seamlessly with other essential tools to enhance conversion rates.
The platform offers a business-specific web interface that facilitates smooth and efficient communication with customers through automated message flows.
Hilos features a highly effective multi-agent inbox that streamlines messaging workflows, enabling multiple team members to manage customer interactions collaboratively.
- Hilos cons
Since Hilos is focused solely on WhatsApp, businesses seeking a multi-channel messaging solution may find its scope limited.
The platform’s effectiveness heavily depends on seamless integration with existing business tools, which can vary based on technical complexity.
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What buyers like
- Hilos provides comprehensive WhatsApp API capabilities, allowing businesses to profile leads, automate follow-ups, and integrate with other essential tools to enhance conversion rates.
- The platform offers a business-specific web interface that facilitates smooth and efficient communication with customers through automated message flows.
- Hilos features a highly effective multi-agent inbox that streamlines messaging workflows, enabling multiple team members to manage customer interactions collaboratively.
Common complaints
- Since Hilos is focused solely on WhatsApp, businesses seeking a multi-channel messaging solution may find its scope limited.
- The platform's effectiveness heavily depends on solid integration with existing business tools, which can vary based on technical complexity.
- Configuring automated message flows and lead profiling may require some initial time and technical expertise, which could slow early adoption.
- See if Hilos fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Hilos?
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
Hilos' Automated Routing directs inquiries to the appropriate department or team member based on predefined rules. It improves efficiency an…
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Hilos’ Collaboration tools facilitate team communication within the chatbot interface, allowing shared access to conversations, notes, and w…
Hilos' Contact Management feature organizes customer information, letting businesses send personalized communication and efficiently track i…
Conversational Forms is a revolutionary software feature that is designed to enhance the user's experience by providing a dynamic and intera…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
Hilos’ Customer Support feature offers instant, AI-powered responses to customer inquiries, reducing response time and improving satisfactio…
Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Data integration is an important feature in modern software that allows businesses to combine data from multiple sources. It is the process…
Hilos' Data Privacy controls protect user information through encryption, secure storage, and compliance with regulations. It maintains cust…
Hilos’ Document Management securely stores and shares files within chat workflows. It allows users to upload, access, and send documents dir…
The practice of increasing client interest in a company's goods or services is known as lead generation. List building, e-newsletter list ac…
Hilos' List Management lets you segment and organize contacts into targeted groups. It supports personalized messaging and campaign manageme…
Hilos' Marketing Automation lets businesses automate campaigns, schedule messages, and trigger personalized responses based on user behavior…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
Hilos' Response Management system keeps replies timely and accurate through predefined templates and AI-driven logic. It strengthens respons…
Routing is a key feature in software development that plays a significant role in connecting different devices or networks. It is the proces…
Hilos' integration connects easily with existing software tools, letting smooth data exchange and unified customer management across platfor…
Team Management is a crucial aspect of any organization, as it involves coordinating and organizing the efforts of a group of individuals to…
Hilos' Workflow Management simplifies chatbot processes by automating tasks, routing interactions, and managing conversation paths. It maint…
Hilos security and data handling
Key compliance certifications and security features for IT and security teams evaluating Hilos.
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Alternatives to Hilos
Why buyers keep looking beyond Hilos
Hilos is centered around WhatsApp, which limits businesses seeking a true omnichannel messaging solution (e.g., email, Instagram, SMS).
Hilos' analytics and reporting capabilities are basic compared to platforms with advanced dashboards and performance metrics.
Businesses with 200+ employees typically need enterprise-grade features and user management that Hilos currently lacks.
Hilos supports basic workflows but lacks the automation depth found in dedicated marketing automation platforms.
Hilos relies heavily on Zapier for integrations, whereas competitors offer more native, plug-and-play integrations with broader tools.
Hilos has a less intuitive interface compared to other customer messaging platforms, affecting onboarding speed and daily usability.
Hilos Integrations
Hilos Support Options
Frequently Asked Questions About Hilos
Common questions buyers ask before choosing Hilos.
Hilos is a Chatbots Software. Hilos offers Contact Management, Marketing Automation, Customer Support, List Management, Document Management and many more functionalities.
Buyers commonly note the following limitations of Hilos: Since Hilos is focused solely on WhatsApp, businesses seeking a multi-channel messaging solution may find its scope limited.; The platform’s effectiveness heavily depends on seamless integration with existing business tools, which can vary based on technical complexity.; Configuring automated message flows and lead profiling may require some initial time and technical expertise, which could slow early adoption..
Some top alternatives to Hilos includes WATI, Alterra, BusinessOnBot, 360dialog and Botlite.
Hilos offers Free Trial, Subscription, Quotation Based pricing models
Yes, Hilos can integrate with HubSpot CRM
The starting price of Hilos is $199/month when yearly
Ready to try it?
Get started with Hilos
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
