Hilos

Automated Routing

Hilos’ Automated Routing directs inquiries to the appropriate department or team member based on predefined rules. It improves efficiency and ensures users receive timely, relevant responses.

Chat (Messaging)

Hilos’ Chat feature enables real-time messaging between users and bots. It supports natural language interactions, offering a seamless and engaging customer experience across multiple platforms.

Collaboration

Hilos’ Collaboration tools facilitate team communication within the chatbot interface, allowing shared access to conversations, notes, and workflow updates for more cohesive support and marketing strategies.

Contact Management

Hilos’ Contact Management feature organizes customer information, enabling personalized communication and efficient tracking of interactions. It centralizes data for easy access, helping businesses maintain stronger relationships and streamline engagement through the chatbot platform.

Customer Support

Hilos’ Customer Support feature offers instant, AI-powered responses to customer inquiries, reducing response time and improving satisfaction. It automates issue resolution while allowing seamless handovers to human agents when needed.

Data Privacy

Hilos’ Data Privacy controls protect user information through encryption, secure storage, and compliance with regulations. It ensures customer trust and legal adherence.

Document Management

Hilos’ Document Management securely stores and shares files within chat workflows. It allows users to upload, access, and send documents directly through the chatbot, improving operational efficiency.

List Management

Hilos’ List Management enables segmentation and organization of contacts into targeted groups. It supports personalized messaging and campaign management, allowing businesses to tailor chatbot interactions for better engagement.

Marketing Automation

Hilos’ Marketing Automation allows businesses to automate campaigns, schedule messages, and trigger personalized responses based on user behavior. It enhances customer outreach, nurtures leads, and increases engagement without manual intervention.

Response Management

Hilos’ Response Management system ensures timely, accurate replies through predefined templates and AI-driven logic. It improves response quality and maintains consistency across conversations.

Seamless Integration

Hilos’ Seamless Integration connects effortlessly with existing software tools, enabling smooth data exchange and unified customer management across platforms.

Workflow Management

Hilos’ Workflow Management streamlines chatbot processes by automating tasks, routing interactions, and managing conversation paths. It ensures consistent user experiences and operational efficiency.