360dialog Review: Is It The Right Conversational Marketing Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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What is 360dialog?
360dialog is a WhatsApp Business API platform for marketing and customer support teams that want to run messaging campaigns or automate interactions through WhatsApp at scale. It acts as a verified WhatsApp partner for API access, enabling businesses to send broadcast messages, chatbot flows, and transactional notifications through the channel.
Pricing
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
360dialog Software Demo
360dialog was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider 360dialog
- Use cases
- Conversational marketing, Customer engagement, WhatsApp business communication
- Team types
- Marketing teams, Customer support teams
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose 360dialog
High user rating indicating satisfaction
Availability of free trial to test features
Subscription model supports ongoing use
Is 360dialog right for you?
Best for small to medium businesses focused on WhatsApp conversational marketing.
Choose 360dialog if
- You need a simple, streamlined WhatsApp marketing and engagement tool.
- Your team values ease of use and quick onboarding with a free trial.
- You want a solution tailored for marketing, sales, and customer support teams.
Consider alternatives if
- Your business requires extensive customization beyond basic conversational marketing.
- You need transparent, detailed pricing information upfront for budgeting.
What buyers should know before shortlisting 360dialog
360dialog specializes in WhatsApp integration for conversational marketing, providing a user-friendly interface for real-time messaging. However, its limited features may not cater to larger teams.
360dialog pros and cons
- 360dialog pros
High user rating indicating satisfaction
Availability of free trial to test features
Subscription model supports ongoing use
- 360dialog cons
Limited publicly available pricing information
Lack of detailed feature descriptions
Ready to try it?
Get started with 360dialog
Start your free trial — no credit card required.
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See how it stacks up
Compare 360dialog side-by-side with top Conversational Marketing Software alternatives.
What is the pricing of 360dialog?
360dialog Pricing Plans
Professional (Whatsapp Business API)
Incoming & outgoing WhatsApp : Unlimited
Available bandwidth : Peaks up to 20 messages per second without latencies
Outgoing Template Messages : According to WhatsApp
Price List
Headless Inbox Solution : Free
Show more +
API only (Whatsapp Business API)
Incoming & outgoing WhatsApp : Unlimited
Available bandwidth : Peaks up to 10 messages per second without latencies
Outgoing Template Messages : According to WhatsApp
Price List
Direct Access to WhatsApp Business API : Processing of messages limited to 10 messages per second (600 per min, 36.000 per h)
Show more +
Enterprise (Whatsapp Business API)
Incoming & outgoing WhatsApp : Unlimited
Available bandwidth : Ultra high bandwidth set-ups and auto-scale available
Outgoing Template Messages : According to WhatsApp
Price List
Direct Access to WhatsApp Business API : High bandwidth available. API plus On-Premise set-up available
Show more +
Weighing your options?
Not sure if 360dialog fits your budget?
360dialog reviews and ratings
Buyer sentiment
Users express very positive sentiment but feedback volume is limited.
What buyers like
- Ease of use
- Effective WhatsApp integration
- Responsive customer support
Common complaints
- Limited feature set
- Unclear pricing
Are you using 360dialog?
What users are saying
T
T
11/13/24
Worst experience ever.
WTF, this is by far the worst service provider we have ever worked with! This borders on fraud! Call center in Poland, no fixed contact person, ...
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MZ
Mohamed Zaid
06/04/24
I wish there is zero stars
I wish there is zero stars! they deducted 18 payments wrongly! and its not the first time.
AC
Alberto Casas
04/23/24
0 star, don’t even think of using this provider
0 star, they don’t deserve a single star. The worst decision in our business history is to choose this provider.
AU
Anonymous User
01/11/24
"STAY WELL AWAY!"
What do you like best about 360dialog? Null.................................... What do you dislike about 360dialog?
PO
Peter O
12/13/23
"Unreliable and unprofessional"
What do you like best about 360dialog? It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and ...
Read more
RC
Ramazan C
11/02/23
"Definitely regret."
What do you like best about 360dialog? I want a refund. The service you provide is superficial and the information provided is not correct. Also, the ...
Read more
- See if 360dialog fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of 360dialog?
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
Alert Notifications are an essential feature of software that provide users with real-time updates and important information. These notifica…
Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Multi-channel messaging entails sending customized material to customers via text messages, emails, push alerts, social media, and online br…
360dialog security and data handling
Key compliance certifications and security features for IT and security teams evaluating 360dialog.
Certifications
Security features
Developer & data
Alternatives to 360dialog
360dialog Support Options
Frequently Asked Questions About 360dialog
Common questions buyers ask before choosing 360dialog.
360dialog is a Conversational Marketing Software. 360dialog offers Chat (Messaging), Multi-channel Messaging, Campaign Management, Customer Engagement, Alert Notifications and many more functionalities.
360dialog is a strong fit if: You need a simple, streamlined WhatsApp marketing and engagement tool.; Your team values ease of use and quick onboarding with a free trial.. Consider alternatives if: Your business requires extensive customization beyond basic conversational marketing.; You need transparent, detailed pricing information upfront for budgeting..
Buyers commonly note the following limitations of 360dialog: Limited publicly available pricing information; Lack of detailed feature descriptions; Small number of user reviews.
Some top alternatives to 360dialog includes MessageDesk, Drift, Drift Email, ChatFunnels and Conversocial.
360dialog offers Free Trial, Subscription pricing models
The starting price is not disclosed by 360dialog. You can visit 360dialog pricing page to get the latest pricing.
Ready to try it?
Get started with 360dialog
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].