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Last updated:

8.8

Spot Score

Capacity

Capacity Pricing Plans & Top Alternatives in 2026

Streamline, centralize, and revolutionize your workflow today.

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Trusted by 254,745+ software buyers annually.

Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Customizable Branding

Pricing

  • Starts from $49.00/user / month when Billed Yearly

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Capacity Pricing

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Free Trial

Not available

Starting Price

$49.00 / user / month

when Billed Yearly

Pricing Model

Quotation BasedSubscription
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Capacity Pricing Plans Explained

Growth

$49.00

per user / month

Individuals & small teams
  • Bots - 1 AI-Powered Bot + FAQ Responses

  • Interfaces - Customizable, Brandable Web Concierge Interface

  • Knowledge Base - Knowledge Articles + Service Portal / CMS

  • Cloud Drive - Cloud Drive with 10GB Storage

  • Tier 1 Management - Helpdesk + Ticketing Workflow with Kanban

  • Custom Assignment - Custom Ticket Fields

  • Integrations - State of the Art Natural Language Processing

  • Editors - Guided Conversation Editor

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Enterprise

Large teams & enterprises
  • All features from Professional Plus,

  • Bots - Unlimited bots

  • Interfaces - SMS, Mobile App (iOS, Android soon) Interfaces

  • Knowledge Base - Single Sign On (SSO)

  • Cloud Drive - Cloud Drive with 1TB Storage

  • Tier 1 Management - SLA Management

  • Custom Assignment - Dynamic Helpdesk Assignment

  • Integrations - 120+ App Integrations

Show more +

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Capacity supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Capacity's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Capacity does not offer a free trial or free plan. All plans are paid. Contact the Capacity team for a demo or visit their pricing page for current options.

Capacity offers Quotation Based, Subscription pricing. Plans start from $49.00/user / month. View all Capacity pricing plans →

The starting price of Capacity is $49.00/user / month when Billed Yearly

Capacity does not currently offer a free plan. All plans are paid. Visit the pricing page to see current options.

Most subscription-based tools including Capacity offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Capacity's pricing page for exact savings.

Most SaaS products including Capacity allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Capacity's terms or contact their support team for details.

Capacity offers tiered pricing plans designed for teams of different sizes. Small businesses can typically start with a lower-tier plan and upgrade as they scale. See all plans to find the best fit.

Help & Contact

Capacity Support Options

Customer ServiceOnline
LocationUniversity City, Missouri

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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