Is there a free alternative to iSupport Software?

Yes — Deepser, Freshservice, SolarWinds Service Desk offer free tiers or trials suitable for small teams and individuals.

Last updated: October 18, 2026

7 iSupport Software Alternatives Ranked by Real Users — Free Picks Included (2026)

Q: What are the best alternatives to iSupport Software?

The top-rated alternatives to iSupport Software are Deepser, Freshservice, SolarWinds Service Desk. Compare all 7 alternatives at https://www.spotsaas.com/list/isupport-software-free-alternative.

Explore 7 alternatives to iSupport Software — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 7 best free iSupport Software alternatives this year

Quick answer

For most teams, the best iSupport Software alternatives are Deepser, Freshservice and SolarWinds Service Desk. Deepser leads the list with a 5★ rating from real users. Compare all 7 on rating and pricing below.

Ready to move on from iSupport Software? These 7 service desk software free alternatives are the picks worth testing first. Our ranking leans on SpotScore, which weighs verified satisfaction against market presence, then star ratings and pricing model. Editors check each tool. Start with the table for a fast read, then go section by section below.

Product	SpotScore	Rating	Pricing	Best for
DeepserEfficiently handle customer issues with customizable support.	—	★★★★★ 5(1)	FreeFree Trial · Quotation Based	teams of all sizes
FreshserviceStreamline your support process with ease.	—	★★★★★ 4.68(981)	Freefrom $19 /Agent/Month	teams of all sizes
SolarWinds Service DeskStreamline IT service management with SolarWinds.	—	★★★★☆ 4.36(169)	Freefrom $19 /User/Month	teams of all sizes
IBM Control DeskStreamline your service desk with intelligent asset management.	—	★★★★☆ 4.03(15)	FreeFree Trial · Quotation Based	teams of all sizes
TOPdeskEfficiency and collaboration done right.	—	★☆☆☆☆ 1(1)	FreeFree Trial · Quotation Based	teams of all sizes
Ivanti Service ManagerElevate your IT service management with Ivanti.	—	★★★★☆ 3.94(171)	FreeFree Trial · Quotation Based	teams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.	—	★★★★☆ 3.75(2)	FreeFree Trial · Quotation Based	teams of all sizes

Deepser

Efficiently handle customer issues with customizable support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

1 verified reviews

Add to compare

What is Deepser?

Deepser is a service desk platform for support teams across industries that need to configure customer support workflows, assign team roles, and manage ticket queues at their own pace. Unassigned tickets build in a shared queue so overflow can be handled by available staff without manual ...

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

981 verified reviews

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

169 verified reviews

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What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...

IBM Control Desk

Streamline your service desk with intelligent asset management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.0

15 verified reviews

Add to compare

What is IBM Control Desk?

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

TOPdesk

Efficiency and collaboration done right.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

1.0

1 verified reviews

Add to compare

What is TOPdesk?

TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. ...

Ivanti Service Manager

Elevate your IT service management with Ivanti.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.9

171 verified reviews

Add to compare

What is Ivanti Service Manager?

Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize current resources without replacing their full stack.

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.8

2 verified reviews

Add to compare

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Who competes with iSupport Software?

There are 7 direct iSupport Software competitors in Service Desk Software. The ones that come up most often are Deepser, Freshservice and SolarWinds Service Desk. Each is compared against iSupport Software on rating, pricing and feature coverage below.

Tools similar to iSupport Software

Searches for "sites like iSupport Software" and "apps like iSupport Software" land on the same set of options as "iSupport Software alternatives" — the 7 options below cover both, whether you want a like-for-like replacement or something lighter.

What each pick gets right

DeepserBest for teams of all sizes

Customizable support teams

Watch for: Limited advanced features

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

SolarWinds Service DeskBest for teams of all sizes

Revolutionary self-help technology

Watch for: Limited advanced reporting features

IBM Control DeskBest for teams of all sizes

Centralizes IT service management with strong control features across incidents, assets, and requests.

Watch for: Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

TOPdeskBest for teams of all sizes

Efficient ticket tracking

Watch for: Limited customization options

Ivanti Service ManagerBest for teams of all sizes

ITIL-ready solution

Watch for: Complex setup process

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

Why teams look for a iSupport Software alternative

The reasons teams outgrow iSupport Software are fairly consistent:

Newcomers may find the richness of features overwhelming without adequate support.
Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.

How to judge a iSupport Software alternative

How the 7 free alternatives line up on price and ratings: 7 offer a free tier; paid plans run $19, with Freshservice the cheapest entry point; and Deepser is the highest rated at 5★ across 1 reviews.

How the scoring works.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

What are the best alternatives to iSupport Software?

The top-rated alternatives to iSupport Software are Deepser (5.0★), Freshservice (4.7★), SolarWinds Service Desk (4.4★). Compare all 7 alternatives side-by-side above.

What features should I look for in a Service Desk Software alternative?

When evaluating alternatives to iSupport Software, prioritize: Incident Management, Ticket Management, Knowledge Base, Asset Management, Workflow Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

How difficult is it to migrate from iSupport Software to an alternative?

Migration difficulty depends on how deeply iSupport Software is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the iSupport Software alternative that fits you

On a budget / just exploring: start with a free tier — Deepser, Freshservice and SolarWinds Service Desk let you evaluate without paying upfront.
If real-user ratings matter most: Deepser has the strongest star rating (5★) among the options with verified reviews.

Making the jump from iSupport Software

Before you cut over from iSupport Software, secure your data. Export it, test the import into the new tool, and make sure your core workflows carry through. Pilot on a free trial before going live, and don't close iSupport Software until the migration's complete.

Compare top products

TOPdesk

Ivanti Service Manager

TOPdesk

Richdesk

Deepser

IBM Control Desk

Richdesk

Freshservice

Ivanti Service Manager

Richdesk

SolarWinds Service Desk

Richdesk

Freshservice

TOPdesk

SolarWinds Service Desk

Ivanti Service Manager

About the reviewer

Rajat Gupta

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

7 iSupport Software Alternatives Ranked by Real Users — Free Picks Included (2026)

The 7 best free iSupport Software alternatives this year

Deepser

Efficiently handle customer issues with customizable support.

Freshservice

Streamline your support process with ease.

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

IBM Control Desk

Streamline your service desk with intelligent asset management.

TOPdesk

Efficiency and collaboration done right.

Ivanti Service Manager

Elevate your IT service management with Ivanti.

Richdesk

Empower exceptional customer service and support with RichDesk.

Who competes with iSupport Software?

Tools similar to iSupport Software

What each pick gets right

Why teams look for a iSupport Software alternative

How to judge a iSupport Software alternative

Frequently Asked Questions (FAQs)

How to pick the iSupport Software alternative that fits you

Making the jump from iSupport Software

Compare top products

TOPdesk

Ivanti Service Manager

TOPdesk

Richdesk

Deepser

IBM Control Desk

IBM Control Desk

Richdesk

Freshservice

Ivanti Service Manager

Ivanti Service Manager

Richdesk

SolarWinds Service Desk

Richdesk

Freshservice

TOPdesk

SolarWinds Service Desk

Ivanti Service Manager

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About the reviewer