NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Last updated:

12 Hipporello Alternatives Ranked by Real Users, Free Picks Included (2026)

Explore 12 alternatives to Hipporello, vetted by our editors with real user reviews, pricing, and feature comparisons.

Hipporello alternatives compared: the 12 top picks

Quick answer

The standout free service desk software alternatives to Hipporello are TechExcel ServiceWise, HR365 Helpdesk and HaloITSM. TechExcel ServiceWise leads the list with a 3.13★ rating from real users. Compare all 12 on rating and pricing below.

You don't have to settle for Hipporello if it isn't working. These 12 service desk software free alternatives are the strongest replacements, ranked by SpotScore (real-user satisfaction and market presence), star ratings, and pricing. Editors vet each tool. Use the table for a fast comparison, then read the sections below for the full story.

ProductSpotScoreRatingPricingBest for
TechExcel ServiceWiseStreamline your IT processes with ease.—★★★☆☆ 3.13(4)FreeFree Trial · Quotation Basedteams of all sizes
HR365 HelpdeskEfficient ticket tracking for seamless helpdesk management.—★★★★★ 4.8(20)Freefrom $49/moteams of all sizes
HaloITSMStreamline IT service management for seamless operations.—★★★★★ 4.84(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
Motadata ServiceOpAI-Driven IT Service Management for Digital Transformation—Not yet ratedFreeFree Trial · Quotation Basedteams of all sizes
NeoforceEmpower your business with efficiency and precision.—Not yet ratedFreeFreemium · Subscriptionteams of all sizes
SuptaskStreamline teamwork with seamless ticketing.—★★★★★ 4.8(24)FreeFreemium · Subscription · Quotation Basedteams of all sizes
GLPIElevate your management with streamlined efficiency.—★★★★★ 4.73(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
ScopedeskStreamlining support, satisfied customers, simplified.—★★★★★ 5(1)FreeFree Trial · Freemium · Subscriptionteams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.—★★★★☆ 3.75(2)FreeFree Trial · Quotation Basedteams of all sizes
CentreonUnlock your full IT potential with Centreon.—★★★★★ 4.88(52)FreeFree Trial · Freemium · Open-source · Quotation Basedteams of all sizes
ALVAO Service DeskEfficiently manage requests and streamline workflows with ALVAO Service Desk.—★★★★★ 4.61(36)FreeFree Trial · Subscriptionteams of all sizes
TikitEffortlessly streamline and enhance customer support.—★★★☆☆ 3(1)FreeFree Trial · Subscriptionteams of all sizes
TechExcel ServiceWise - Service Desk Software

TechExcel ServiceWise

Streamline your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is TechExcel ServiceWise?

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

Read more about TechExcel ServiceWise
Free Trial·

TechExcel ServiceWise offers custom pricing plan

HR365 Helpdesk - Service Desk Software

HR365 Helpdesk

Efficient ticket tracking for seamless helpdesk management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is HR365 Helpdesk?

HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution for any company's ticketing needs. Streamline and optimise your help desk ...

Read more about HR365 Helpdesk
Free TrialTry Free →

Spotsaas Ads

Want your product up here? Put it in front of buyers the moment they're comparing your category.

Reach in-market buyersRank above rivals2M+ buyers a year
HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Read more about HaloITSM
Free Trial·

HaloITSM offers custom pricing plan

Logo

Motadata ServiceOp

AI-Driven IT Service Management for Digital Transformation

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

watch-demo

Watch Demo

What is Motadata ServiceOp?

Motadata ServiceOps is an ITIL-compliant IT Service Management (ITSM) platform built on the Deep Learning Framework for IT Operations (DFIT). This AI-enabled solution empowers IT organizations to accelerate changes across people, processes, and technology, driving significant improvements in ...

Read more about Motadata ServiceOp
Free TrialTry Free →·

Motadata ServiceOp offers custom pricing plan

Neoforce

Neoforce

Empower your business with efficiency and precision.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

Add to compare

What is Neoforce?

Revolutionize the way you manage your business operations with Neoforce, the ultimate solution for modern enterprises. Our innovative software empowers businesses to streamline their day-to-day tasks with unmatched flexibility and efficiency. With Neoforce, you can stay on top of every aspect ...

Read more about Neoforce
Suptask - Service Desk Software

Suptask

Streamline teamwork with seamless ticketing.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

Add to compare

What is Suptask?

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

Read more about Suptask

Starts from $18/Month when Billed Yearly, also offers free forever plan

GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

Read more about GLPI
Free TrialTry Free →
Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Scopedesk?

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

Read more about Scopedesk
Free Trial·

Starts from $79/Month, also offers free forever plan

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Read more about Richdesk
Free Trial·

Richdesk offers custom pricing plan

Centreon - Service Desk Software

Centreon

Unlock your full IT potential with Centreon.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Centreon?

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

Read more about Centreon
Free TrialTry Free →·

Centreon offers custom pricing plan

ALVAO Service Desk - Service Desk Software

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is ALVAO Service Desk?

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

Read more about ALVAO Service Desk
Free TrialTry Free →·

Starts from $3/User/Month

Tikit - Service Desk Software

Tikit

Effortlessly streamline and enhance customer support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Tikit?

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

Read more about Tikit
Free Trial·

Starts from $90/Month when Billed Yearly

Who competes with Hipporello?

There are 12 direct Hipporello competitors in Service Desk Software. The ones that come up most often are TechExcel ServiceWise, HR365 Helpdesk and HaloITSM. Each is compared against Hipporello on rating, pricing and feature coverage below.

Tools similar to Hipporello

Searches for "sites like Hipporello" and "apps like Hipporello" land on the same set of options as "Hipporello alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why these options stand out

TechExcel ServiceWiseBest for teams of all sizes

Robust ticketing system

Watch for: Complex setup process

HR365 HelpdeskBest for teams of all sizes

Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.

Watch for: Newcomers may find the richness of features and customizations overwhelming without adequate support.

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

Motadata ServiceOpBest for teams of all sizes
NeoforceBest for teams of all sizes
SuptaskBest for teams of all sizes

User-friendly interface that simplifies task management and enhances collaboration among teams.

Watch for: Complexity in features and customizations can be overwhelming for new users without adequate support or guidance.

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

ScopedeskBest for teams of all sizes

Streamlined ticket management

Watch for: Basic reporting features

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

CentreonBest for teams of all sizes

Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.

Watch for: The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.

ALVAO Service DeskBest for teams of all sizes

Easy to use service desk with all necessary features for incident, problem, and service management.

Watch for: Knowledge base and integration with certain tools like TeamViewer could be improved.

TikitBest for teams of all sizes

AI-powered ticket deflection

Watch for: Limited customization options

Why teams look for a Hipporello alternative

The reasons teams outgrow Hipporello are fairly consistent:

  • Limited scalability for larger teams
  • Basic reporting features
  • Fewer integrations available

What separates a strong Hipporello alternative

How the 12 free alternatives line up on price and ratings: 12 offer a free tier; paid plans run $49, with HR365 Helpdesk the cheapest entry point; and Scopedesk is the highest rated at 5★ across 1 reviews.

The method behind the list.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Hipporello are Scopedesk (5.0★), Centreon (4.9★), HaloITSM (4.8★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Hipporello, prioritize: Ticket Management, Ticketing System, Knowledge Base, Workflow Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Hipporello is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Picking a Hipporello alternative: where to start

  • On a budget / just exploring: start with a free tier — TechExcel ServiceWise, HR365 Helpdesk and HaloITSM let you evaluate without paying upfront.
  • If real-user ratings matter most: Scopedesk has the strongest star rating (5★) among the options with verified reviews.

Migrating from Hipporello, step by step

The smart way to leave Hipporello is step by step. Export your data, make sure it imports, and confirm your core workflows survive the move. Trial the new tool before committing, and keep Hipporello live until you're fully migrated. Most options above offer free testing.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].