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Best Conversation Intelligence Software For Small Business

Top picks for Conversation Intelligence Software available for small business

Empowering your customer service with AI.

5.0

Excellent

Free trial not available

Freemium not available

Herbie.ai offers custom pricing plan

Empower your sales team with conversational AI.

5.0

Excellent

Free trial not available

Freemium not available

Aktify offers custom pricing plan

Streamline your calls, boost your productivity.

5.0

Excellent

Free Trial available

Freemium not available

Productive Call Assistant offers custom pricing plan

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List of the Best Conversation Intelligence Software For Small Business as of September 2026

Herbie.ai - Conversation Intelligence Software

Herbie.ai

Empowering your customer service with AI.

Best for: SMB teams · Mid-market · Enterprise

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What is Herbie.ai?

Herbie.AI brings the next level of customer experience with its advanced and matured conversational Artificial Intelligence (AI). This smart assistant offers real-time assistance through voice and text to help resolve queries, answer questions, and even complete purchases. With a multicultural ...

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Herbie.ai offers custom pricing plan

Aktify - Conversation Intelligence Software

Aktify

Empower your sales team with conversational AI.

Best for: SMB teams · Mid-market · Enterprise

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What is Aktify?

Aktify is the ultimate solution for phone sales teams, incorporating conversational AI and SMS technology to cater to the specific needs of leads. The advanced AI capabilities allow clients to have meaningful conversations and deliver exactly what the prospects are looking for. With the ability ...

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Aktify offers custom pricing plan

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Productive Call Assistant - Conversation Intelligence Software

Productive Call Assistant

Streamline your calls, boost your productivity.

Best for: SMB teams · Mid-market · Enterprise

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What is Productive Call Assistant?

Productive Call Assistant, with the tagline "Automated Note Taking," is a game-changing software for professionals who want to streamline their work processes. Say goodbye to relying on memory – this tool conveniently syncs all your calls and updates your CRM in real-time. You can even dictate ...

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Free Trial·

Productive Call Assistant offers custom pricing plan

Jiminny - Conversation Intelligence Software

Jiminny

Transforming conversations into conversions.

Best for: SMB teams · Mid-market · Enterprise

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What is Jiminny?

Introducing Jiminny - the ultimate solution for building smarter sales teams. Our platform provides conversation intelligence and detailed insights for faster growth, allowing you to pinpoint the most important moments in your customer conversations. With Jiminny, you can easily record, ...

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Jiminny offers custom pricing plan

Salesken - Conversation Intelligence Software

Salesken

Convert more leads with AI-powered sales assistant.

Best for: SMB teams · Mid-market · Enterprise

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What is Salesken?

SalesKen is an AI-powered sales assistant designed to help businesses convert more leads. With detailed insights into lead scoring and conversion metrics, users can easily diagnose and address any potential weaknesses in their process. SalesKen offers seamless integration with platforms like ...

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Salesken offers custom pricing plan

Espressive - Conversation Intelligence Software

Espressive

Boost productivity with intelligent support solutions.

Best for: SMB teams · Mid-market · Enterprise

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What is Espressive?

Espressive Barista is an artificially intelligent virtual support agent (VSA) that is designed to effectively automate employee inquiries & requests with personalized answers. Its advanced natural language processing and conversational AI capabilities ultimately result in the reduction of 70% ...

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Espressive offers custom pricing plan

Verse.io - New SaaS Software

Verse.io

Transform leads into sales with Verse.io.

Best for: SMB teams · Mid-market · Enterprise

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What is Verse.io?

Verse.io is a cutting-edge contact center, designed to help with transforming inbound leads into buyers. This reliable tool acts quickly upon all the incoming requests and ensures optimal lead conversion opportunities for your sales team. It provides them with ample time to focus on ...

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Verse.io offers custom pricing plan

Sybill - Conversation Intelligence Software

Sybill

Unlock the power of nonverbal communication in sales.

Best for: SMB teams · Mid-market · Enterprise

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What is Sybill?

Meet Sybill, the ultimate sales support program designed for video meetings. By analyzing a prospect's body language, it helps participants gain a deeper understanding of their opponents' needs. Through its ability to recognize nonverbal cues, Sybill helps you identify what interests your ...

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Starts from $29/user/month when monthly

VoiceOps - Conversation Intelligence Software

VoiceOps

Empowering call center success with data-driven coaching.

Best for: SMB teams · Mid-market · Enterprise

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What is VoiceOps?

VoiceOps is a revolutionary call centre coaching and enablement software designed to bolster Return On Investment (ROI). By harnessing the power of data and transforming it into tangible outcomes, it facilitates flexibility for the calls received. With VoiceOps, call centre operators are able ...

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VoiceOps offers custom pricing plan

Netomi - New SaaS Software

Netomi

Revolutionizing customer service with AI technology.

Best for: SMB teams · Mid-market · Enterprise

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What is Netomi?

Netomi's AI-driven Customer Experience Platform provokes top-tier customer service interactions and resolutions. Forged with a patented AI tech, the platform is seamless and effortless to use and integrate with live agents and existing business systems. Effortlessly carry out service resolution ...

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Netomi offers custom pricing plan

Gong - Conversation Intelligence Software

Gong

Empowering remote sales teams to close more deals.

Best for: SMB teams · Mid-market · Enterprise

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What is Gong?

Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, monitor customer interactions and acquire crucial insights into the state of their market. It enables ...

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Gong offers custom pricing plan

ConverSight.ai - Conversation Intelligence Software

ConverSight.ai

Streamline supply chain decisions with AI

Best for: SMB teams · Mid-market · Enterprise

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What is ConverSight.ai?

ConverSight.ai is an AI-driven supply chain optimization platform that pairs insights from diverse datasets to streamline repetitive processes and recommend the most sensible solution. By bridging the gap between action and anticipation, you can make more assured decisions. ConverSight.ai ...

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ConverSight.ai offers custom pricing plan

Salestrail - Conversation Intelligence Software

Salestrail

Boost sales and productivity on the go.

Best for: SMB teams · Mid-market · Enterprise

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What is Salestrail?

Salestrail is a CRM platform designed for mobile sales teams to improve their sales performance. This intelligent software empowers sales reps to easily plan and take action. With full compatibility for both Android and iOS, users can record calls, emails, meetings and more without any manual ...

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Free Trial·

Starts from $3.50/User/Month when Billed Yearly

Zipteams - Conversation Intelligence Software

Zipteams

Transforming customer engagement with AI-driven solutions.

Best for: SMB teams · Mid-market · Enterprise

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What is Zipteams?

Zipteams is a revolutionary AI-driven toolkit for sales teams. It helps them to effortlessly craft personalized customer experiences through intuitive, intelligent meeting and call solutions. Powered by cutting edge technology and analytics, Zipteams helps companies create and maintain customer ...

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Starts from $166.50/Month when Billed Yearly

Convin - Conversation Intelligence Software

Convin

Revolutionize your sales calls, close more deals.

Best for: SMB teams · Mid-market · Enterprise

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What is Convin?

Convin is an AI-powered Conversation Intelligence Tool used by sales teams to close more deals. Easily manage call logs, topics and any related data. Get alerts and valuable feedback to optimize processes. It provides advanced metrics like behavior analysis and spoken topic duration for greater ...

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Convin offers custom pricing plan

Voiceflow - New SaaS Software

Voiceflow

Revolutionize conversation with seamless AI design.

Best for: SMB teams · Mid-market · Enterprise

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What is Voiceflow?

Voiceflow allows teams to develop and deploy conversational AI experiences with ease. Intuitively design contextual dialogue on a drag-and-drop canvas and utilize the features of context nesting and situational context. Test and switch between voice, chat and graphic interfaces with ease. Reuse ...

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Starts from $40/User/Month when Billed Yearly, also offers free forever plan

Avoma - Conversation Intelligence Software

Avoma

Elevate your meetings with AI-powered efficiency.

Best for: SMB teams · Mid-market · Enterprise

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What is Avoma?

Avoma is a powerful meeting assistant powered by AI, creating intelligent customer meetings and resulting in better business outcomes. Utilize data-driven trends from competitors, objection handling and feature-ask services to maximize productivity with easily accessed talk tracks from top ...

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Free TrialTry Free →·

Starts from $70/User/Month when Billed Yearly

Marchex - Conversation Intelligence Software

Marchex

Maximize your inbound leads with Marchex.

Best for: SMB teams · Mid-market · Enterprise

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What is Marchex?

Marchex Call Analytics is the next-generation inbound call tracking software. This intelligent call tracking system allows businesses to analyze, optimize, and grow their inbound leads. Marchex helps to bring clarity to the complex sales process for organizations using inbound calling as a key ...

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Marchex offers custom pricing plan

Chorus - Conversation Intelligence Software

Chorus

Transforming conversations into valuable insights.

Best for: SMB teams · Mid-market · Enterprise

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What is Chorus?

Chorus is a powerful conversation intelligence platform that empowers companies with the tools to capture and analyse customer interactions on the go. It is equipped with advanced video conferencing, sales engagement, dialer and a variety of other useful enterprise grade solutions to observe ...

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Chorus offers custom pricing plan

Pattr - Conversation Intelligence Software

Pattr

Transforming customer conversations, one interaction at a time.

Best for: SMB teams · Mid-market · Enterprise

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4.5

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What is Pattr?

Introducing Pattr, an innovative Conversational AI platform designed to revolutionize customer experiences. With its powerful abilities, Pattr empowers, enhances, and comprehends all your customer conversations in real-time, at a large scale. Say goodbye to ineffective and mundane interactions, ...

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Pattr offers custom pricing plan

About the reviewer

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].