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Compare Zendesk Talk vs ZIWO vs Nextiva

Zendesk Talk - Call Center Software
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ZIWO - Call Center Software
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Overview

Description

Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for ... Read More

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More

Entry Level Pricing
  • Starts from $9
  • Starts from $109
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.0/10

8.9/10

User Ratings

4.3

(39)
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Software Demo

Demo

Features

Total Features

10 Features

11 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $9
          • $109
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          4.3

          (based on 39 reviews)

          Rating Distribution

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          28

          Very Good

          4

          Good

          1

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring ...Read more

          Pros and Cons
          • Automated detection of phone number country codes enhances convenience and efficiency.

          • Easy access and navigation through different options in the apps, improving user experience.

          • Excellent call tracking and recording capabilities contribute to operational efficiency.

          • User-friendly interface and design with continuous improvement efforts for better usability.

          • Occasional system freezes causing delays in operation.

          • Automatic logging out after page refresh affecting user experience.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Media and Screenshots

          Screenshots
          Voice channels

          2 Screenshots

          No screenshots available.

          Videos
          video-0

          1 Videos

          video-0

          5 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Talk and ZIWO offer a Free Trial.

          Zendesk Talk is designed for Individuals, Large Enterprises, Medium Business and Small Business.

          ZIWO is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Talk Starts at $9/User/Month whereas for ZIWO Starts at $109/User/Month.

          Some top alternatives to Zendesk Talk includes Nextiva, TalkDesk, uContact, HoduCC, Call Center Studio, TelebuHub, Zendesk Support, VoxDesk, Zendesk Chat and Freshdesk Contact Center (Formerly Freshcaller).

          Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools, uContact, CloudTalk, Call Center Studio, Dialpad Contact Center, Callision, RingCentral Contact Center and CallMatrix.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].