Zendesk Talk vs CallTools vs Nextiva - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Talk Get Quote Get Quote	CallTools (243) Get Quote Get Quote	Nextiva (6255) Visit website Visit Website *sponsored

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for ... Read More	CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill ... Read More	NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More
Entry Level Pricing	Starts from $9	Not Available	Starts from $18.95 , Billed Yearly
Free Trial Availability	Free Trial available	No free trial	Get Free Trial
Spotsaas Score	9.0/10	9.1/10	9.6/10
User Ratings	4.3 (39)	4.9 (45)	4.4 (1473)
	Get Quote	Get Quote	Visit website

Software Demo

Demo

How do Zendesk Talk, CallTools and Nextiva Compare on Features?

Total Features	10 Features	10 Features	8 Features
Unique Features
	Get Quote	Get Quote	Visit website

What Do Zendesk Talk, CallTools and Nextiva Cost?

Pricing Option
Starting From	$9	Not Available	$18.95 , Billed Yearly
Pricing Plans	Not Available	Not Available	Essential (Business communication) Get Started 7-Day Free Trial right arrow icon Unlimited voice & video calling Auto-attendant & toll free numbers Show more + Professional (Business Communication) Get Started Everything in Essential, Plus Unlimited conference calls, 40 participants Unlimited video conferencing, up to 250 participants Show more + Enterprise (Business Communication) Get Started Get a Demo right arrow icon Everything in Professional, Plus Unlimited participants on voice & video conferencing Show more + Browse all pricing plans
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Not Available
	Get Quote	Get Quote	Visit Website

Zendesk Talk vs CallTools User Reviews & Rating Comparison

User Ratings	4.3 (based on 39 reviews)	4.9 (based on 45 reviews)	4.4 (based on 1473 reviews)
Rating Distribution	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 238 Very Good 4 Good 0 Poor 0 Terible 1	Excellent 5081 Very Good 612 Good 151 Poor 70 Terible 341
Expert's Review generated by AI	No Expert ai Review available for the product	CallTools emerges as a powerhouse in the realm of phone sales, consistently impressing users with its top-notch performance and stellar features. Users rave about its user-friendly interface, ...Read more	Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more
Pros and Cons	Pros and Cons of Zendesk Talk	Pros and Cons of CallTools Efficient automation features save valuable time and enhance productivity. Customization options empower users to tailor the system to their unique needs seamlessly. Stellar customer support team that is ready to assist at every turn. Intuitive and user-friendly interface for effortless navigation. The richness of features and customizations can be intimidating and complex for newcomers without proper support. Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.	Pros and Cons of Nextiva Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free. Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades. Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul. Smooth setup process and fast resolution of issues, enhancing user experience. Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution. Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Media and Screenshots

Screenshots	2 Screenshots	8 Screenshots	6 Screenshots
Videos	1 Videos	3 Videos	2 Videos

Alternatives

Alternatives	Nextiva 4.4 TalkDesk 4.4 uContact 4.9	Nextiva 4.4 HoduCC 3.8 ChaseData 4.6	uContact 4.9 Call Center Studio 4.7 Grasshopper 3.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Talk offers Free Trial, but CallTools does not.

Zendesk Talk is designed for Individuals, Large Enterprises, Medium Business and Small Business.

CallTools is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Zendesk Talk begins at $9/User/Month, while pricing details for CallTools are unavailable.

Some top alternatives to Zendesk Talk includes Nextiva, TalkDesk, uContact, HoduCC, Call Center Studio, TelebuHub, Zendesk Support, VoxDesk, Zendesk Chat and Freshdesk Contact Center (Formerly Freshcaller).

Some top alternatives to CallTools includes Nextiva, HoduCC, ChaseData, Call Center Studio, TelebuHub, Truly, Aircall, Mojo Dialer, CallCenterHosting Predictive Dialer and My Hotline.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Zendesk Talk vs CallTools vs Nextiva - Which Tool Fits Your Business?

Zendesk Talk

CallTools

Nextiva

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Zendesk Talk, CallTools and Nextiva Compare on Features?

Total Features

Unique Features

What Do Zendesk Talk, CallTools and Nextiva Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Zendesk Talk vs CallTools User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Zendesk Talk

Pros and Cons of CallTools

Pros and Cons of Nextiva

Positive Reviews

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure