ChaseData

### Product Name

ChaseData

Call Monitoring in ChaseData allows supervisors to listen in on live calls without interrupting the conversation. This feature is crucial for maintaining quality control and providing real-time feedback to agents during their interactions with customers. By enabling managers to assess performance dynamically, organizations can quickly identify areas for improvement or recognize exemplary service delivery, fostering a culture of continuous development while ensuring a high standard of

ChaseData’s IVR Support enables businesses to create interactive voice response systems that guide callers through a series of menu options using voice or keypad inputs. This self-service capability empowers customers to find information or resolve issues without needing to speak directly with an agent. By alleviating some of the call volume directed at agents, this feature helps reduce wait times and allows human resources to focus on more complex inquiries, ultimately improving overall service efficiency.

#### Auto Call Recording

ChaseData’s Outbound Call Center feature empowers businesses to efficiently manage and execute outbound calling campaigns. This feature allows agents to reach out to potential clients or follow up on leads systematically. By integrating with your customer relationship management (CRM) system, it enables seamless access to customer data, ensuring that agents have all the necessary information at their fingertips. This reduces the time spent on each call and enhances the effectiveness of your outreach efforts, ultimately driving higher conversion rates and improving customer engagement.

#### Inbound Call Center

ChaseData’s Progressive Dialer automates the dialing process for outbound calls, allowing agents to focus on conversations rather than manual dialing. As soon as an agent becomes available, the system automatically dials the next number in the queue. This feature significantly reduces idle time between calls, increasing agent productivity and ensuring a more efficient workflow. It helps solve the problem of underutilized agent time, maximizing the potential for sales conversions.

#### Predictive Dialer

Concurrency Support in ChaseData enables multiple agents to handle calls simultaneously without compromising call quality or customer experience. This feature is particularly beneficial for businesses that experience fluctuating call volumes, as it allows for flexible scaling of operations. By managing concurrent calls effectively, organizations can maximize productivity and ensure that no customer is left waiting unnecessarily, thus addressing the challenge of operational efficiency during busy periods.

#### Live Chat

Queue Management (Calls) in ChaseData provides a structured system for managing incoming calls during peak times. This feature allows businesses to prioritize calls based on urgency or customer status while keeping callers informed about their position in line through estimated wait times. By effectively managing queues, organizations can reduce caller frustration associated with long wait times, enhance operational efficiency, and ensure that high-priority customers receive timely assistance.

#### IVR Support

The Auto Call Recording feature automatically records inbound and outbound calls for quality assurance purposes. This functionality ensures that all interactions are documented for training, compliance, and performance evaluation. By providing easy access to recorded conversations, businesses can identify best practices among agents while also addressing any issues related to service delivery or customer interaction. This not only improves training programs but also enhances accountability within teams.

#### Call Monitoring

The Inbound Call Center feature is designed to handle incoming calls efficiently, ensuring that customers receive prompt assistance. With intelligent call routing capabilities, calls are directed to the appropriate agents based on their expertise or availability, minimizing wait times for customers. This feature addresses the challenge of managing high call volumes during peak times, improving customer satisfaction and retention by providing timely responses and reducing frustration associated with long hold times.

#### Concurrency Support

The Live Chat feature allows businesses to engage with customers in real-time through a chat interface on their website or application. This immediate communication channel enhances customer support by providing instant answers to inquiries and reducing the need for customers to wait for email responses or phone support. By facilitating quick interactions, this feature helps address urgent questions and concerns, leading to improved customer satisfaction and loyalty.

#### Progressive Dialer

The Predictive Dialer feature takes automation a step further by using algorithms to predict when agents will be free based on historical call patterns. It dials multiple numbers simultaneously and connects agents only when a call is answered. This proactive approach minimizes downtime for agents and optimizes call throughput, addressing challenges related to maximizing agent performance while reducing dropped calls and improving overall campaign efficiency.

#### Queue Management (Calls)