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Compare Zendesk Support vs Runrun.it vs Quickbase  vs Smartsheet

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Runrun.it is a project management software that gives you the ability to organize and track projects from start to finish. It is the easiest way to get more done and build amazing products. ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $8 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.2/10

8.8/10

User Ratings
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Software Demo

Demo

Features

Total Features

29 Features

13 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $8 , Billed Yearly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

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          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

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          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

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          • Browse all pricing plans
          • Free

            • Up to 5 users

            • Unlimited guests users

            • Unlimited tasks

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          • Business

            • 5 user minimum

            • Unlimited guests users

            • Unlimited tasks

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          • Enterprise

            • 100 user minimum

            • Includes features of Business plan, plus

            • Unlimited guests users

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          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          674

          Very Good

          27

          Good

          2

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Runrun.it has established itself as a standout project management tool, praised by users for its robust functionality and seamless integration into daily workflows. Its ease of use, intuitive ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Intuitive and user-friendly interface that simplifies task and project management.

          • Enhances team collaboration by centralizing communication, updates, and task tracking.

          • Useful time-tracking capabilities, allowing precise control of time spent on tasks.

          • Supports task prioritization and planning with features like Kanban boards, dynamic Gantt charts, and urgency markers.

          • The mobile app lacks full functionality and occasionally experiences performance issues, reducing usability on the go.

          • Interface and feature layout can feel overwhelming or visually cluttered, making navigation confusing for some users.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Oracle

          Oracle

          Sony

          Sony

          WPP

          WPP

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          screenshot

          1 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          4 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Runrun.it offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Runrun.it is designed for Individuals, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Runrun.it Starts at $8/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Runrun.it includes Quickbase , Smartsheet, ClickUp, Zoho Projects, Wrike, TeamGantt, Teamwork, ProjectManager.com, Microsoft Project, ProWorkflow, Workep, Worksuite, Projectworks, Quick Base and Height.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].