Zendesk Sunshine vs Touchpoint vs Bigin by Zoho CRM Comparison
Zendesk Sunshine
Starting at $19 /User/Month
- Free Trial
- Individuals
- Large Enterprises
Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the abili…
Touchpoint
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Touchpoint is the all-in-one platform to unify and streamline customer engagement from the moment they consider your product to after-sales support. It is designed to meet the needs of small- and medium-sized businesses,…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Zendesk Sunshine leads on user satisfaction with a 4.2-star rating across 22 reviews.
Zendesk Sunshine vs Touchpoint vs Bigin by Zoho CRM — at a glance
| Feature | Zendesk Sunshine | Touchpoint | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.2 / 5 | — | 4.6 / 5 |
| Reviews | 22 | — | 294 |
| Starting price | $19 /User/Month | Contact for pricing | $7 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | 24/7 (Live rep), Online | Online | Business Hours, Online |
| Certifications | SOC 2 | — | — |
| Data residency | Global | US | Global |
Key differences between Zendesk Sunshine and Touchpoint
- Pricing: Zendesk Sunshine starts at $19 /User/Month. Touchpoint pricing is not publicly listed.
- Free trial: Zendesk Sunshine offers a free trial; Touchpoint does not.
- Target audience: Zendesk Sunshine is built for Individuals and Large Enterprises, while Touchpoint targets Large Enterprises and Medium Business.
- Deployment: Zendesk Sunshine supports SaaS/Web/Cloud; Touchpoint supports SaaS/Web/Cloud.
Compare Zendesk Sunshine vs Touchpoint vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Individuals, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Small Business
Zendesk Sunshine typically suits Individuals and Large Enterprises. Touchpoint tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More about Zendesk Sunshine | Touchpoint is the all-in-one platform to unify and streamline customer engagement from the moment they consider your product to after-sales support. It is designed to meet the needs of ... Read More about Touchpoint | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM |
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SpotScoreWhat's this? ↗ | 7.9/10 | 7.9/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |  Touchpoint has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Zendesk Sunshine, Touchpoint and Bigin by Zoho CRM Compare on Features?
Total Features | 4 Features | 8 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zendesk Sunshine, Touchpoint and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🇺🇸 US |
Zendesk Sunshine vs Touchpoint User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 53 reviews, with strong overall satisfaction. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  MCM  ASG Technologies  MakeSpace | No Customers information available. |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  2 Screenshots |  1 Screenshots |
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Videos |  3 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Sunshine or Touchpoint?
- Zendesk Sunshine edges out the other on user ratings (4.2 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Sunshine and Touchpoint offer a free trial?
- Zendesk Sunshine offers a free trial. Touchpoint does not.
- What is the starting price of Zendesk Sunshine vs Touchpoint?
- Zendesk Sunshine starts at $19 /User/Month. Touchpoint starts at Contact for pricing.
- What are the top alternatives to Zendesk Sunshine?
- Top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
- What are the top alternatives to Touchpoint?
- Top alternatives to Touchpoint include Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv, SalesCRM.