7.9
SpotScore
Touchpoint Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Overview
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Features
Buyer feedback
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Security & Compliance
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FAQ
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What is Touchpoint?
Touchpoint is the all-in-one platform to unify and streamline customer engagement from the moment they consider your product to after-sales support. It is designed to meet the needs of small- and medium-sized businesses, equipped with a powerful CRM to manage all customer interactions or requests within a single chat screen. View client details, track interactions or history in real time and pick up customer conversations where the last team member left off. Maximize customer experience, satisfaction,
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Touchpoint Screenshots
Touchpoint was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Touchpoint
- Team types
- Large Enterprises, Medium Business
Why teams choose Touchpoint
Unifies customer interactions in one platform.
Tracks customer engagement in real-time.
Designed specifically for SMBs.
Is Touchpoint right for you?
What buyers should know before shortlisting Touchpoint
Touchpoint provides a comprehensive platform for managing customer engagement from initial contact to after-sales support. Its focus on small to medium-sized businesses makes it a practical choice for enhancing customer interactions.
Touchpoint pros and cons
- Touchpoint pros
Unifies customer interactions in one platform.
Tracks customer engagement in real-time.
Designed specifically for SMBs.
- Touchpoint cons
Limited scalability for larger businesses.
May lack advanced analytics features.
Ready to try it?
Get started with Touchpoint
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Touchpoint side-by-side with top CRM Software alternatives.
What is the pricing of Touchpoint?
Touchpoint Pricing Plans
Touchpoint Serve
$ 39.90 per user per month
Ticketing & shared inboxes
Omnichannel messenger
Live chat widget
Virtual call center
Show more +
Touchpoint Sell
$ 39.90 per user per month
Leads & deals
Customizable pipelines
360-degree contact view
Sales automation
Show more +
Touchpoint Promote
$ 39.90 per user per month
Email & SMS campaigns
Visual campaign builder
1000+ custom templates
Message personalization
Show more +
Weighing your options?
Not sure if Touchpoint fits your budget?
Touchpoint reviews and ratings
What buyers like
- Unified customer engagement
- Real-time interaction tracking
- All-in-one platform
Common complaints
- Limited to small/medium businesses
- May lack advanced features
- Not suitable for large enterprises
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What are the features of Touchpoint?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Touchpoint security and data handling
Key compliance certifications and security features for IT and security teams evaluating Touchpoint.
Certifications
Developer & data
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Touchpoint Support Options
Frequently Asked Questions About Touchpoint
Common questions buyers ask before choosing Touchpoint.
Touchpoint is a CRM Software. Touchpoint offers List Management, Customer Support, Marketing Automation, Referral Tracking, Project Management and many more functionalities.
Buyers commonly note the following limitations of Touchpoint: Limited scalability for larger businesses.; May lack advanced analytics features.; Complexity could deter less tech-savvy users..
Some top alternatives to Touchpoint includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv and monday sales CRM by monday.com.
Touchpoint offers Subscription pricing model
The starting price is not disclosed by Touchpoint. You can visit Touchpoint pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
