Zendesk Chat vs ApexChat vs ZoomInfo Chat Comparison
Zendesk Chat
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…
ApexChat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Attracting online visitors to your website takes a lot of effort, and it's a shame to let them slip away without identifying themselves. With ApexChat, your website can have live chat functionality, allowing you to conne…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
ApexChat leads on user satisfaction with a 3.6-star rating across 9 reviews.
Zendesk Chat vs ApexChat vs ZoomInfo Chat — at a glance
| Feature | Zendesk Chat | ApexChat | ZoomInfo Chat |
|---|---|---|---|
| Rating | — | 3.6 / 5 | — |
| Reviews | — | 9 | — |
| Starting price | $19 /User/Month | Contact for pricing | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | — | — | SOC 2 |
| Data residency | Global | US | US |
Key differences between Zendesk Chat and ApexChat
- Pricing: Zendesk Chat starts at $19 /User/Month. ApexChat pricing is not publicly listed.
- Free trial: Zendesk Chat offers a free trial; ApexChat does not.
- Target audience: Zendesk Chat is built for Freelancers / Consultants and Large Enterprises, while ApexChat targets Large Enterprises and Medium Business.
- Deployment: Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ApexChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Zendesk Chat vs ApexChat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Zendesk Chat typically suits Freelancers / Consultants and Large Enterprises. ApexChat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat | Attracting online visitors to your website takes a lot of effort, and it's a shame to let them slip away without identifying themselves. With ApexChat, your website can have live chat ... Read More about ApexChat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 8.5/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |  ApexChat has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Zendesk Chat, ApexChat and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 7 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zendesk Chat, ApexChat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🇺🇸 US |
Zendesk Chat vs ApexChat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 10 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
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Videos |  4 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Chat or ApexChat?
- ApexChat edges out the other on user ratings (3.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Chat and ApexChat offer a free trial?
- Zendesk Chat offers a free trial. ApexChat does not.
- What is the starting price of Zendesk Chat vs ApexChat?
- Zendesk Chat starts at $19 /User/Month. ApexChat starts at Contact for pricing.
- What are the top alternatives to Zendesk Chat?
- Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.
- What are the top alternatives to ApexChat?
- Top alternatives to ApexChat include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, DeskMoz.