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Compare XCALLY vs ZIWO vs Nextiva

XCALLY - Call Center Software
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ZIWO - Call Center Software
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Overview

Description

Xcally call center software connects your agents and your business more efficiently and effectively. With custom customer context, advanced metrics, and a simple-to-use interface, Xcally ... Read More

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $109
Free Trial Availability
  • No free trial
Spotsaas Score

8.7/10

8.9/10

User Ratings
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Software Demo

Demo

Features

Total Features

9 Features

11 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $109
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          28

          Very Good

          4

          Good

          1

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring ...Read more

          Pros and Cons
          • Automated detection of phone number country codes enhances convenience and efficiency.

          • Easy access and navigation through different options in the apps, improving user experience.

          • Excellent call tracking and recording capabilities contribute to operational efficiency.

          • User-friendly interface and design with continuous improvement efforts for better usability.

          • Occasional system freezes causing delays in operation.

          • Automatic logging out after page refresh affecting user experience.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Media and Screenshots

          Screenshots
          Agent Interactions List

          5 Screenshots

          No screenshots available.

          Videos
          video-0

          1 Videos

          video-0

          5 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          ZIWO offers Free Trial, but XCALLY does not.

          XCALLY is designed for Large Enterprises, Medium Business and Small Business.

          ZIWO is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of ZIWO begins at $109/User/Month, while pricing details for XCALLY are unavailable.

          Some top alternatives to XCALLY includes Nextiva, Novanet Cloud Contact Center, Calabrio One, uContact, HoduCC, Call Center Studio, TelebuHub, Aircall, RingCentral Contact Center, Focus Contact Center and Whelp.

          Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools, uContact, CloudTalk, Call Center Studio, Dialpad Contact Center, Callision, RingCentral Contact Center and CallMatrix.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].