Vivantio vs ManageEngine ServiceDesk Plus Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
SpotSaaS Analysis
VivantioManageEngine ServiceDesk Plus
The core difference between Vivantio and ManageEngine ServiceDesk Plus lies in their pricing structure, with Vivantio clearly stating a price point while ManageEngine's pricing remains unspecified. Ideal buyers for Vivantio are those seeking a straightforward, cost-effective solution, whereas ManageEngine may cater to organizations looking for a more customizable or scalable service without a defined budget.
- Clear pricing at $42 - Suitable for budget-conscious buyers - Focuses on service management - User-friendly interface - Ideal for small to medium-sized businesses - Offers essential features for support teams
- Pricing not specified - Potential for extensive customization - Comprehensive IT service management - Suitable for larger organizations - Robust reporting and analytics - Integrates well with other ManageEngine products
Vivantio vs ManageEngine ServiceDesk Plus — at a glance
| Feature | Vivantio | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.2 / 5 | 4.2 / 5 |
| Reviews | 234 | 351 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | HIPAA, GDPR |
| Data residency | Global | US |
Key differences between Vivantio and ManageEngine ServiceDesk Plus
- Pricing: Vivantio starts at $42 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- Deployment: Vivantio supports SaaS/Web/Cloud; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Vivantio vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Vivantio typically suits Large Enterprises and Medium Business. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Vivantio and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 0 Features | 6 Features |
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Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✓ Yes |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots |  5 Screenshots |  16 Screenshots |
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Videos |  4 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or ManageEngine ServiceDesk Plus?
- Vivantio and ManageEngine ServiceDesk Plus are closely matched with equal user ratings of 4.2. The right choice depends on your team size, budget, and specific Service Desk Software needs.
- Do Vivantio and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both Vivantio and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of Vivantio vs ManageEngine ServiceDesk Plus?
- Vivantio starts at $42 /User/Month. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.