Userback vs UserVoice Comparison
Userback
Starting at $14 /Month
- Free Trial
- Individuals
- Freelancers / Consultants
Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team members, while maintaining project-ba…
UserVoice
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
UserVoice is an innovative platform that helps customers to effectively acquire and collect user feedback effortlessly. It provides actionable insights to enable businesses to understand, document, and measure customer s…
Userback leads on user satisfaction with a 4.7-star rating across 113 reviews.
Userback vs UserVoice — at a glance
| Feature | Userback | UserVoice |
|---|---|---|
| Rating | 4.7 / 5 | 4.2 / 5 |
| Reviews | 113 | 358 |
| Starting price | $14 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Bug Tracking Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online |
| Certifications | GDPR | — |
| Data residency | — | Global |
Key differences between Userback and UserVoice
- Pricing: Userback starts at $14 /Month. UserVoice pricing is not publicly listed.
- Target audience: Userback is built for Individuals and Freelancers / Consultants, while UserVoice targets Large Enterprises and Medium Business.
- User satisfaction: Userback scores higher with a 4.7-star average.
- Deployment: Userback supports SaaS/Web/Cloud; UserVoice supports SaaS/Web/Cloud, Mobile - iOS.
Userback vs UserVoice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Bug Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing intuitive, real-time user feedback and collaboration.
- You are a web development agency or product team needing seamless feedback capture with annotations and screenshots.
- You want easy integration with project management tools like Trello to turn feedback into actionable tasks.
- You require a flexible, medium-complexity setup that supports multiple projects and team collaboration.
- You are a large enterprise needing extensive integrations with platforms like Salesforce or WordPress.
- You need advanced widget customization, feedback grouping, or highly tailored notification and user identity management.
Best for mid-to-large teams needing advanced user feedback and sentiment insights.
- You require strong integration with Salesforce, Zapier, and other platforms.
- Your product or customer experience teams need actionable insights from user feedback.
- You have 50+ employees and can manage a medium-complexity setup process.
- You are a very small business with a limited budget and need low-cost solutions.
- You want quick, out-of-the-box survey templates without customization or setup effort.
Userback: Best for SMBs needing intuitive, real-time user feedback and collaboration. UserVoice: Best for mid-to-large teams needing advanced user feedback and sentiment insights.
Description | Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team ... Read More about Userback | UserVoice is an innovative platform that helps customers to effectively acquire and collect user feedback effortlessly. It provides actionable insights to enable businesses to understand, ... Read More about UserVoice |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | FreelancersSmall to medium businesses | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Userback and UserVoice Compare on Features?
Total Features | 11 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Userback and UserVoice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | — | 🌐 Global |
Userback User Reviews & Rating Comparison
User Ratings | 4.2 (based on 358 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users highly value Userback's ease of use and effective feedback management, though some express concerns about integrations and customization limitations. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate UserVoice for its robust feedback collection and integration features, though some express concerns about pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  8 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  2 Videos |  1 Videos |
Top Alternatives to Userback and UserVoice in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Userback or UserVoice?
- Userback edges out the other on user ratings (4.7 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Userback and UserVoice offer a free trial?
- Yes, both Userback and UserVoice offer a free trial.
- What is the starting price of Userback vs UserVoice?
- Userback starts at $14 /Month. UserVoice starts at Contact for pricing.
- What are the top alternatives to Userback?
- Top alternatives to Userback include Backlogs, Backlog, ReportBugz, Buglog, Usersnap.
- What are the top alternatives to UserVoice?
- Top alternatives to UserVoice include SmartSurvey, QuestionPro, SurveySparrow, GetFeedback, Feedbacks.