8.9
Spot Score
UserVoice Review: Is It The Right Survey/ User Feedback Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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UserVoice offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for UserVoice
UserVoice is a survey and user feedback software primarily used by product managers and customer experience teams in medium to large enterprises. With a rating of 4.2 out of 5 from 358 reviews, it is broadly validated, indicating a strong user satisfaction across its customer base.
UserVoice excels in providing actionable insights and integrates smooth with multiple platforms, making it a valuable tool for teams focused on customer feedback management and product development. However, potential buyers should be aware that it has limited reporting features, which could be a drawback for those needing detailed analytics.
Quick facts about UserVoice
What is UserVoice?
UserVoice is an innovative platform that helps customers to effectively acquire and collect user feedback effortlessly. It provides actionable insights to enable businesses to understand, document, and measure customer sentiment and client satisfaction. By using this, you can monitor progress and gain a better understanding of your customer’s wants and needs to grow your brand or company. UserVoice is also integrated with other platforms such as Zapier, Salesforce, and more, making it possible to automate your workflow even further. It features customizable
Pricing
UserVoice offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
UserVoice Software Demo
UserVoice was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider UserVoice
- Use cases
- Customer feedback management, Product development teams, Customer support improvement
- Team types
- Product managers, Customer experience teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose UserVoice
Effective collection and organization of user feedback
Integration capabilities with platforms like Zapier and Salesforce
Actionable insights to measure customer sentiment
Is UserVoice right for you?
Best for mid-to-large teams needing advanced user feedback and sentiment insights.
Choose UserVoice if
- You require strong integration with Salesforce, Zapier, and other platforms.
- Your product or customer experience teams need actionable insights from user feedback.
- You have 50+ employees and can manage a medium-complexity setup process.
Consider alternatives if
- You are a very small business with a limited budget and need low-cost solutions.
- You want quick, out-of-the-box survey templates without customization or setup effort.
What buyers should know before shortlisting UserVoice
UserVoice is an innovative platform that helps businesses collect and analyze user feedback effectively. Its integration capabilities and actionable insights make it a valuable tool for understanding customer needs.
UserVoice pros and cons
- UserVoice pros
Effective collection and organization of user feedback
Integration capabilities with platforms like Zapier and Salesforce
Actionable insights to measure customer sentiment
- UserVoice cons
Pricing is not publicly available, requiring sales contact
Lack of detailed use case examples and pros/cons in available data
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Compare UserVoice side-by-side with top Survey/ User Feedback Software alternatives.
What is the pricing of UserVoice?
UserVoice uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
UserVoice reviews and ratings
Buyer sentiment
Users generally appreciate UserVoice for its robust feedback collection and integration features, though some express concerns about pricing transparency and setup complexity.
What buyers like
- Integration capabilities
- Actionable customer insights
- Effective feedback management
Common complaints
- Pricing transparency
- Complexity of setup
What are the features of UserVoice?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Using email distribution lists, resource sharing, collaboration, research, and community engagement are all made easier. This strategy is co…
Embeddable survey refers to a software feature that allows users to easily embed survey forms on their websites, blogs, or apps. This featur…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multiple choice (MC), objective response (OR), or MCQ (Multiple Choice Question) is a type of accurate assessment in which respondents are r…
An online survey is a questionnaire that the target audience completes via the Internet. Most online surveys are built as Web forms with a d…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey templates are pre-designed questionnaires that are used to gather information from a target audience. These templates are designed to…
UserVoice security and data handling
Key compliance certifications and security features for IT and security teams evaluating UserVoice.
Certifications
Developer & data
Alternatives to UserVoice
UserVoice Support Options
Frequently Asked Questions About UserVoice
Common questions buyers ask before choosing UserVoice.
UserVoice is a Survey/ User Feedback Software. UserVoice offers Survey Templates, Support Audio / Images / Video, Site Intercept Survey, Online Survey, Multiple Question Types and many more functionalities.
UserVoice is a strong fit if: You require strong integration with Salesforce, Zapier, and other platforms.; Your product or customer experience teams need actionable insights from user feedback.. Consider alternatives if: You are a very small business with a limited budget and need low-cost solutions.; You want quick, out-of-the-box survey templates without customization or setup effort..
Buyers commonly note the following limitations of UserVoice: Pricing is not publicly available, requiring sales contact; Lack of detailed use case examples and pros/cons in available data; Potentially complex setup for smaller teams.
Some top alternatives to UserVoice includes SmartSurvey, QuestionPro, SurveySparrow, GetFeedback and Freddy Feedback.
UserVoice offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by UserVoice. You can visit UserVoice pricing page to get the latest pricing.
Ready to try it?
Get started with UserVoice
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
