9.1
Spot Score
Userback Review: Is It The Right Bug Tracking Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPRStarts from $14 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Userback
Userback is a bug tracking software favored by support representatives, project managers, and product owners in small to medium businesses and freelancers. With a 4.7/5 rating from 113 reviews, it is broadly validated, indicating strong user satisfaction and reliability.
Userback excels with its easy-to-use interface, making it accessible for both support teams and end users. Its smooth integration with website projects allows for efficient screenshot notation and user feedback, enhancing team communication and collaboration. However, potential buyers should be aware of its limited integration with platforms like Salesforce, WordPress, and Joomla, which can complicate installation for some users.
Quick facts about Userback
What is Userback?
Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team members, while maintaining project-based restrictions. This powerful tool also integrates seamlessly into clients' project management workflows, allowing them to turn feedback into actionable tasks. Real-time insights into web project performance and client campaigns are also provided. Users can collect feedback in various forms, including screenshots and edits, and easily manage them through tagging, categorizing, and filtering options. Userback integrates with popular bug tracking and project management software like Slack, Jira, Trello, and more, making it the go-to solution for effective feedback management.
Pricing
Starts from $14 / Month when Billed Yearly
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRSingle Sign-On (SSO)
Userback Software Demo
Userback was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Userback
- Use cases
- Web development agencies, Customer support teams, Product management teams
- Team types
- Support representatives, Project managers
- Company size
- Freelancers, Small to medium businesses
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Userback
Intuitive and easy-to-use interface for both support reps and end users
Seamless integration with website projects enabling screenshot notation and user feedback
Facilitates team and client communication, saving time and enhancing collaboration
Is Userback right for you?
Best for SMBs needing intuitive, real-time user feedback and collaboration.
Choose Userback if
- You are a web development agency or product team needing seamless feedback capture with annotations and screenshots.
- You want easy integration with project management tools like Trello to turn feedback into actionable tasks.
- You require a flexible, medium-complexity setup that supports multiple projects and team collaboration.
Consider alternatives if
- You are a large enterprise needing extensive integrations with platforms like Salesforce or WordPress.
- You need advanced widget customization, feedback grouping, or highly tailored notification and user identity management.
What buyers should know before shortlisting Userback
Userback is a powerful tool that has received high praise from users worldwide for its ease of use and array of features that streamline feedback collection and project management. Users appreciate the intuitive interface, quick integration options, and efficient feedback management capabilities.
The tool's ability to capture annotations, screenshots, videos, and user feedback in various formats has been highlighted as a key strength, enabling users to identify and resolve issues promptly. Additionally, the two-way integrations with platforms like Trello and WordPress have been lauded for enhancing workflow efficiency and project organization.
While some users mention minor drawbacks such as pricing concerns and occasional issues with notifications, the overwhelmingly positive feedback emphasizes Userback's value in improving communication within teams and with clients. Overall, Userback stands out as a reliable solution for user feedback collection and bug tracking, offering a user-friendly and effective approach to enhancing software development processes.
Userback pros and cons
- Userback pros
Intuitive and easy-to-use interface for both support reps and end users
Seamless integration with website projects enabling screenshot notation and user feedback
Facilitates team and client communication, saving time and enhancing collaboration
- Userback cons
Limited integrations with platforms such as Salesforce, WordPress, and Joomla
Pricing concerns for smaller businesses and freelancers
Ready to try it?
Get started with Userback
Start your free trial — no credit card required.
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What is the pricing of Userback?
Userback Pricing Plans
Solo
2 Users
1 Project
Unlimited Reporters
Feedback Widget
Browser Extension
Show more +
Startup
10 Users
Unlimited Projects
Includes features of Solo plan, plus
Feedback Portal
Session Replay (see Addons)
Show more +
Company
15 Users
Unlimited Projects
Includes features of Startup plan, plus
Developer Tools
JavaScript API
Show more +
Premium
25 Users
Unlimited Projects
Includes features of Company plan, plus
Webhooks
Remove Powered By Logo
Show more +
Userback reviews and ratings
Buyer sentiment
Users highly value Userback's ease of use and effective feedback management, though some express concerns about integrations and customization limitations.
What buyers like
- Ease of use
- Integration with website projects
- Enhanced team collaboration
Common complaints
- Limited platform integrations
- Pricing concerns
What users are saying
JM
Juan Manuel G
12/31/23
"EGA Futura Software is in love with Userback :)"
What do you like best about Userback? It's easy to use, and very intuitive for our support representatives and our end users. What do you dislike ...
Read more
AU
Anonymous User
12/20/23
"Amazing tool for development and design reviews"
What do you like best about Userback? I really like the ease of use with this tool. It can be installed on nearly any web project withing minutes and ...
Read more
MA
Marly A
10/17/23
"Ferramenta excelente para coletar feedback dos usuários"
What do you like best about Userback? Permite configurações internas, além de permitir toda uma interação com os usuários. Auxilia muito nos processos ...
Read more
AU
Anonymous User
10/06/23
"An indispensable tool in our company"
What do you like best about Userback? Userback greatly facilitates our work and the flow of comments in the team and on the team-client line. What do ...
Read more
RG
Renaud G
07/19/23
"Our Clients Rave About It"
What do you like best about Userback? - Simplified Feedback Collection: Ever since I started using Userback, collecting feedback from my clients ...
Read more
AU
Anonymous User
04/20/23
"Its good for capturing user feedback & bugs , becomes very handy tool for that."
What do you like best about Userback? Best way to capture feedback & assign it to the team internally & option to have communication internally. What ...
Read more
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- A demo or quick answers, your call
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What are the features of Userback?
A backlog is an accumulation of tasks that must be done. In accounting and finance, the phrase "backlog" has a variety of meanings. It could…
The bug-assignment problem is commonly stated as a method of evaluating developers according to their ability to fix a specific bug. Previou…
During software testing, bug tracking is the process of logging and monitoring defects or errors. It's also known as issue tracking or defec…
Before being presented to a human user, an information filtering system removes redundant or undesired information from an data stream using…
It's a way of keeping track of open issues that, depending on their nature, must be resolved within the next task, before the next milestone…
The management, planning, scheduling, and control of a full software build through every stage and environment involved, including testing a…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
Role Management is a key feature that allows users to control and manage individual roles and their permissions within a software or applica…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Userback security and data handling
Key compliance certifications and security features for IT and security teams evaluating Userback.
Certifications
Security features
Alternatives to Userback
Userback Support Options
Frequently Asked Questions About Userback
Common questions buyers ask before choosing Userback.
Userback is a Bug Tracking Software. Userback offers Release Management, Issue Tracking, Filtering, Dashboard (Bug Tracking), Backlog Management and many more functionalities.
Userback is a strong fit if: You are a web development agency or product team needing seamless feedback capture with annotations and screenshots.; You want easy integration with project management tools like Trello to turn feedback into actionable tasks.. Consider alternatives if: You are a large enterprise needing extensive integrations with platforms like Salesforce or WordPress.; You need advanced widget customization, feedback grouping, or highly tailored notification and user identity management..
Buyers commonly note the following limitations of Userback: Limited integrations with platforms such as Salesforce, WordPress, and Joomla; Pricing concerns for smaller businesses and freelancers; Limited customization options for widget positioning and missing features like feedback grouping.
Some top alternatives to Userback includes Backlogs, Backlog, ReportBugz, Buglog and Toybox.
Userback offers Free Trial, Subscription pricing models
The starting price of Userback is $14/Month when Billed Yearly
Ready to try it?
Get started with Userback
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].