Truly vs Callbox vs Nextiva Comparison
Truly
Starting at $55 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time app…
Callbox
Starting at Contact for pricing
- Large Enterprises
- Small Business
Introducing Callbox, a cutting-edge software solution that revolutionizes call analysis for businesses. With Callbox, you gain comprehensive insights into your incoming calls, enabling you to understand your customers be…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Truly leads on user satisfaction with a 4.6-star rating across 104 reviews.
Truly vs Callbox vs Nextiva — at a glance
| Feature | Truly | Callbox | Nextiva |
|---|---|---|---|
| Rating | 4.6 / 5 | — | 4.4 / 5 |
| Reviews | 104 | — | 1,473 |
| Starting price | $55 /User/Month | Contact for pricing | $18.95 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Small Business, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | Browser Based (Cloud) | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | US | Global |
Key differences between Truly and Callbox
- Pricing: Truly starts at $55 /User/Month. Callbox pricing is not publicly listed.
- Free trial: Truly offers a free trial; Callbox does not.
- Deployment: Truly supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Callbox supports Browser Based (Cloud).
Compare Truly vs Callbox vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
Best for detailed inbound call analytics to optimize marketing strategies.
- You need comprehensive caller identification and source tracking beyond basic data.
- Your team requires robust reporting on call timing and location patterns.
- You want to enhance marketing effectiveness using detailed call insights.
- Your company has low or no significant inbound call volume.
- You need an integrated multi-channel communication platform, not just call analytics.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Truly: Best for medium-sized sales teams needing real-time, multi-channel customer engagement. Callbox: Best for detailed inbound call analytics to optimize marketing strategies.
Description | Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More about Truly | Introducing Callbox, a cutting-edge software solution that revolutionizes call analysis for businesses. With Callbox, you gain comprehensive insights into your incoming calls, enabling you ... Read More about Callbox | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 8.9/10 | Not Available | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesMedium Business | Small BusinessLarge Enterprises | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless Collaboration: Truly fosters a collaborative environment that empowers teams to communicate effectively. As a manager, you’ll appreciate how it streamlines workflows, ensuring everyone is on the same page and reducing email overload.
- Enhanced Productivity: With its intuitive interface, Truly allows your team to focus on what matters most. Administrators will find that tasks get done faster, as the software minimizes distractions and automates routine processes.
- Data-Driven Insights: Truly equips executives with real-time analytics and reporting features. You can make informed decisions based on actionable insights, helping your organization stay ahead of the competition.
No key benefits available yet.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
- 50-500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
No best-fit guidance available yet.
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Users may seek alternatives to Truly if they require a wider variety of flavors or formulations, as some consumers prefer unique or specialized options that may not be available in Truly's lineup.
- Budget-conscious individuals might consider other brands if they find similar quality products at lower prices, making cost-effectiveness a significant factor in their purchasing decisions.
- Health-conscious consumers may explore alternatives that offer lower sugar content or cleaner ingredient lists, as they often prioritize nutritional value and transparency in their beverage choices.
No alternatives guidance available yet.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |  Truly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | Callbox has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Truly, Callbox and Nextiva Compare on Features?
Total Features | 10 Features | 0 Features | 8 Features |
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Unique Features | No unique features | No features | No unique features |
Get Quote | Get Quote |
Compare Truly, Callbox and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | — |
GDPR | — | — |
Single Sign-On (SSO) | — | — |
Multi-Factor Auth (MFA) | — | — |
Data Encryption | — | — |
Audit Logs | — | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Truly vs Callbox User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues. What buyers like
Common complaints
| Buyer sentiment No available user reviews or ratings to summarize buyer sentiment. | Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Uber  wework  Wix |  Publicis Media  Hot  IBI | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots |
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Videos | No videos available. | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Truly or Callbox?
- Truly edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Truly and Callbox offer a free trial?
- Truly offers a free trial. Callbox does not.
- What is the starting price of Truly vs Callbox?
- Truly starts at $55 /User/Month. Callbox starts at Contact for pricing.
- What are the top alternatives to Truly?
- Top alternatives to Truly include Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio.
- What are the top alternatives to Callbox?
- Top alternatives to Callbox include Nextiva, Pulse CallDesk, TalkDesk, uContact, My Hotline.