Truly vs Better Voice vs CometChat Comparison
Truly
Starting at $55 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time app…
Better Voice
Starting at $20
- Free Trial
- Individuals
- Freelancers / Consultants
Better Voice is a cloud-based business-class phone system that offers everything you need for a professional audio conferencing experience. It features dial-by-name directories for your team, complete with automated reco…
CometChat
Starting at $149 /Month
- Large Enterprises
- Medium Business
CometChat is a cloud communication platform designed for small to medium businesses. CometChat offers users the ability to engage in voice, text messaging and data transfers amongst co-workers using mobile phones, desk t…
Truly leads on user satisfaction with a 4.6-star rating across 104 reviews.
Truly vs Better Voice vs CometChat — at a glance
| Feature | Truly | Better Voice | CometChat |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.5 / 5 | 4.5 / 5 |
| Reviews | 104 | 4 | 204 |
| Starting price | $55 /User/Month | $20 | $149 /Month |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Freelancers / Consultants, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Cloud Communication Platforms | Cloud Communication Platforms |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | — | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | US | Global |
Key differences between Truly and Better Voice
- Pricing: Truly starts at $55 /User/Month, while Better Voice starts at $20.
- Target audience: Truly is built for Large Enterprises and Medium Business, while Better Voice targets Individuals and Freelancers / Consultants.
- User satisfaction: Truly scores higher with a 4.6-star average.
- Deployment: Truly supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Better Voice supports SaaS/Web/Cloud, Mobile - iOS.
Compare Truly vs Better Voice vs CometChat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
Individuals, Freelancers / Consultants, Small Business
Best for simple, cross-platform communication in small to medium businesses.
- You need a straightforward, easy-to-use communication tool for teams under 1000 employees.
- Your business requires unified voice, text, and data messaging across mobile and desktop devices.
- You want a sleek interface that supports remote workforce and internal collaboration seamlessly.
- Your organization demands extensive customization and advanced integration capabilities.
- You require on-premise deployment or fully transparent, predictable pricing models.
Truly typically suits Large Enterprises and Medium Business. Better Voice tends to fit Individuals and Freelancers / Consultants better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More about Truly | Better Voice is a cloud-based business-class phone system that offers everything you need for a professional audio conferencing experience. It features dial-by-name directories for your ... Read More about Better Voice | CometChat is a cloud communication platform designed for small to medium businesses. CometChat offers users the ability to engage in voice, text messaging and data transfers amongst ... Read More about CometChat |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 8.9/10 | Not Available | Not Available |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesMedium Business | — | 11-500 employees501-1000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Smooth Collaboration: It builds a collaborative environment that lets teams communicate effectively. As a manager, you'll appreciate how it simplifies workflows, keeping everyone informed and reducing email overload.
- Improved Productivity: Truly's intuitive interface helps your team focus on what matters most. Administrators complete tasks faster because the software reduces distractions and automates routine processes.
- Data-Driven Insights: Truly equips executives with real-time analytics and reporting features. You can make informed decisions based on actionable insights, helping your organization stay ahead of the competition.
No key benefits available yet.
No key benefits available yet.
Best fit
- 50-500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Lacks flavor variety — consumers seeking niche options like botanical blends or regional craft seltzers often switch brands
- Price-sensitive buyers choose competitors offering comparable quality at 15-20% lower cost per unit
- Demands lower sugar content or specific certifications (organic, non-GMO) that Truly doesn't provide
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |  Truly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | Better Voice has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Truly, Better Voice and CometChat Compare on Features?
Total Features | 10 Features | 6 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Truly, Better Voice and CometChat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | ✗ No |
GDPR | — | — |
ISO 27001 | — | — |
Single Sign-On (SSO) | — | — |
Multi-Factor Auth (MFA) | — | — |
Data Encryption | — | — |
Audit Logs | — | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Truly vs Better Voice User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 9 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate CometChat's ease of use and cross-platform capabilities but note concerns about pricing transparency and limited advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Uber  wework  Wix | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
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Videos | No videos available. | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Truly or Better Voice?
- Truly edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Truly and Better Voice offer a free trial?
- Yes, both Truly and Better Voice offer a free trial.
- What is the starting price of Truly vs Better Voice?
- Truly starts at $55 /User/Month. Better Voice starts at $20.
- What are the top alternatives to Truly?
- Top alternatives to Truly include Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio.
- What are the top alternatives to Better Voice?
- Top alternatives to Better Voice include CometChat, CloudTalk, VoIPstudio, VoiceIQ, Qualified.