CometChat Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPR
SOC 2
HIPAAStarts from $149 / Month, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is CometChat?
CometChat is a cloud communication platform designed for small to medium businesses. CometChat offers users the ability to engage in voice, text messaging and data transfers amongst co-workers using mobile phones, desk top computers or company provided mobile devices. CometChat's sleek user interface provides simplicity in managing business communications across town or even across the world.
Pricing
Starts from $149 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
CometChat Software Demo
CometChat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CometChat
- Use cases
- Customer support teams, Remote workforce communication, Small to medium business internal collaboration
- Team types
- Customer service agents, Product development teams
- Company size
- 11-500 employees, 501-1000 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose CometChat
Sleek and simple user interface
Supports voice, text messaging, and data transfers
Cross-platform compatibility (mobile and desktop)
Is CometChat right for you?
Best for simple, cross-platform communication in small to medium businesses.
Choose CometChat if
- You need a straightforward, easy-to-use communication tool for teams under 1000 employees.
- Your business requires unified voice, text, and data messaging across mobile and desktop devices.
- You want a sleek interface that supports remote workforce and internal collaboration seamlessly.
Consider alternatives if
- Your organization demands extensive customization and advanced integration capabilities.
- You require on-premise deployment or fully transparent, predictable pricing models.
What buyers should know before shortlisting CometChat
CometChat is a versatile communication platform tailored for small to medium businesses. Its user-friendly interface and support for various communication types make it a solid choice for teams looking to enhance collaboration.
CometChat pros and cons
- CometChat pros
Sleek and simple user interface
Supports voice, text messaging, and data transfers
Cross-platform compatibility (mobile and desktop)
- CometChat cons
Limited information on advanced features and integrations
Pricing details are not fully transparent
Still comparing?
See how it stacks up
Compare CometChat side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of CometChat?
CometChat Pricing Plans
Free
Up to 25 monthly active users
One-on-one Private Chat
Group Text Conference
Users & Friends List
Users & Friends Presence
Show more +
Startup
$149
/Month
Includes features of Free plan, plus
Thumbnail Generation
Link Preview
User Engagement : Emojis, Mentions
Push Notification
Show more +
Growth
$399
/Month
Included features of Startup plan, plus
Saved Messages
Pinned Messages
Rich Media Preview
User Engagement : Reactions, Giphy, Tenor, Gfycat, Message Translation
Show more +
Scale
$749
/Month
Includes features of Growth plan, plus
Voice Transcription
Email Replies
Smart Replies
Polls
Show more +
Weighing your options?
Not sure if CometChat fits your budget?
CometChat reviews and ratings
Buyer sentiment
Users generally appreciate CometChat's ease of use and cross-platform capabilities but note concerns about pricing transparency and limited advanced features.
What buyers like
- Ease of use
- Cross-platform support
- Clean user interface
Common complaints
- Pricing transparency
- Limited advanced features
Are you using CometChat?
What users are saying
S
SHUK
02/05/21
The worst customer service and…
UPDATED REVIEW: Comet Chat is a Con Artist company. The 7-day trial is a 4-day trial. As the website miss-sells the 7-day free trial but fails to tell ...
Read more
CM
Christophe Molineris
11/23/20
union-trader.com
Très heureux d'avoir confiance à CometChat pour avoir des salons de discussions sur notre site, les fonctionnalités sont bien, facile à paramétrer, ...
Read more
IL
Iñangi L
10/04/20
It has allowed me to install an online chat on my websites
What do you like best? It has allowed me to install an online chat on my websites to achieve better communication with the users of my websites, in ...
Read more
CC
Crianderson C
09/27/20
Its interface is quite simple and practical
What do you like best? Its interface is quite simple and practical, which makes it very easy for me to use it without having to resort to various ...
Read more
W
Windwanderer
09/20/20
Nach jedem Update gibt es rein zufällig…
Nach jedem Update gibt es rein zufällig jedes mal Bugs an Stellen wo man zufällig den Support benötigt um das Script überhaupt brauchbar zum laufen zu ...
Read more
A@
Amir @ Timber Exchange
07/30/20
Surprisingly good
We chose cometchat after comparing the availale solutions on the market. For us they were the obvious choice. Their sales and support staff have a ...
Read more
- See if CometChat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of CometChat?
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Push notification marketing is an advertising approach in which marketers use browser alerts on various devices to notify their target audie…
Real-time chat is a software feature that allows users to communicate with each other instantly. It enables real-time messaging and conversa…
Screen sharing is a feature that allows users to share their computer screens with others in real-time. It enables collaboration and remote…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
Video conferencing (teleconferencing) is an internet technology that allows people in various parts of the world to hold face-to-face meetin…
CometChat security and data handling
Key compliance certifications and security features for IT and security teams evaluating CometChat.
Certifications
Security features
Developer & data
Alternatives to CometChat
CometChat Support Options
Frequently Asked Questions About CometChat
Common questions buyers ask before choosing CometChat.
CometChat is a Cloud Communication Platforms. CometChat offers Chat (Messaging), Real-time Chat, Video Chat, Video Conferencing, Screen Sharing and many more functionalities.
CometChat is a strong fit if: You need a straightforward, easy-to-use communication tool for teams under 1000 employees.; Your business requires unified voice, text, and data messaging across mobile and desktop devices.. Consider alternatives if: Your organization demands extensive customization and advanced integration capabilities.; You require on-premise deployment or fully transparent, predictable pricing models..
Buyers commonly note the following limitations of CometChat: Limited information on advanced features and integrations; Pricing details are not fully transparent; May lack enterprise-grade customization options.
Some top alternatives to CometChat includes Rocket.Chat, ChatCamp, MessageBird, MQTTCHAT and TapTalk.io.
CometChat offers Freemium, Subscription, Quotation Based pricing models
The starting price of CometChat is $149/Month
Ready to try it?
Get started with CometChat
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
